Digital Direct Security Reviews 1,420

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

From placing my order over the telephone and receiving my order within days was exceptional. I also had to call back for technical help and EDWARD was brilliant and got me up and running. 100% compa... See more

Rated 5 out of 5 stars

The customer service here is simply exceptional. Following an online enquiry, Ellie called me and explained equipment I needed, sent it out the same day and it was spot on. I needed some extra IT... See more

Rated 5 out of 5 stars

Digital Direct Security (DDS) have been extremely helpful from start to finish. Their team provided clear advice, quick responses, and made the whole process easy. They also promised a fast delivery,... See more

Rated 5 out of 5 stars

Approximately 1 year ago I purchased equipment from DDS, 2 x cameras, a 4x input recorder and it has been excellent. Build quality is also impressive and of a high quality. I recently had to access... See more

Company replied

Company details

  1. Security equipment

Information provided by various external sources

Digital Direct Security (DDS) is the UK's leading supplier of CCTV we can supply CCTV Cameras, IP CCTV Kits, CCTV Systems, Security Cameras, Recorders to meet a wide range of application requirements whether it be for Home, Offices, Warehouses or larger multi-site operations. Visit us today www.digitaldirectsecurity.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

First class service

As it was my first time buying a CCTV system, I needed a lot of guidance. Sam could not have been more helpful - very knowledgable, patient and easy to talk to. Items arrived next day expertly packed, not just thrown into a box.
Highly recommended.

22 October 2020
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Reply from Digital Direct Security

Hi Andrew,

Happy to have been of assistance, glad to hear everything was well packaged!

Rated 5 out of 5 stars

Faultless

Faultless! Highly recommend

17 October 2020
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Reply from Digital Direct Security

Hi Mark,

Thanks for the review!

Rated 5 out of 5 stars

Excellent kit and Support back-up!

Excellent quality equipment giving fine HD imagery and (equally important) a very efficient and helpful Support 'phone service, which I used a couple of times during online set-up (I am unfamiliar with CCTV so this was my fault, not theirs!). I have now installed UNV home systems at both my own home, and the address of my elderly father, so that I can monitor his property if he is absent. This is done via both the EZView 'phone app and on-line to the EZStation program installed on my computer. Both apps work very well. In summary, I recommend DDS .... don't be tempted to save a few ££££ buying cheaper unsupported CCTV systems that are touted on ebay, etc.

17 October 2020
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Reply from Digital Direct Security

Hi David,

Thanks for taking the time to leave this review, very glad to hear you're satisfied with your system.

Rated 5 out of 5 stars

Remote monitoring setup…

Wanted to set up remote monitoring where no broadband connection was available. They talked me through what I would need and helped me set it up. It was straight forward but I was very pleased with their technical support from start to finish.
Recommended!

16 October 2020
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Reply from Digital Direct Security

Hi Andy,

Thanks for the great review.

Rated 5 out of 5 stars

What a refreshing change to deal with a…

What a refreshing change to deal with a company that you can phone up and speak to a person who is very informative and who supply excellent products.

I fitted one of the basic four CCTV camera systems without any problems and I had every confidence that if I had a issue I could phone DDS and they would help.
Five stars are not enough

Mr Chris Pearson
Rugeley

15 October 2020
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Reply from Digital Direct Security

Hi Chris,

Thanks for taking the time to leave this.

Rated 5 out of 5 stars

Freddie

Brilliant advice from Freddie. System really easy to install and arrived in less than 24 hours

13 October 2020
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Reply from Digital Direct Security

Hi John,

Thanks for leaving this review, I'll pass on your kind words!

Rated 5 out of 5 stars

very knowledgeable people

very knowledgeable people and helped us to get the best product for our needs which none of there competitors did. No contest and would recommend.

13 October 2020
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Reply from Digital Direct Security

Hi Andrew,

Thanks for the kind words!

Rated 5 out of 5 stars

Excellent and very quick service from…

Excellent and very quick service from both the sales and the support team. They were extremely helpful and I would absolutely recommend them

Gary Hicks
October 2020

11 October 2020
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Reply from Digital Direct Security

Hi Gary,

Thank you for the review!

Rated 5 out of 5 stars

Black UNV brackets

Ordered some black UNV brackets and they arrived next day on time, as promised and well packaged. Excellent service overall.

Sam the agent I spoke to was very helpful and courteous too.

25 September 2020
Unprompted review
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Reply from Digital Direct Security

Hi Nav,

Thank you for the kind words, glad everything was delivered quickly!

Rated 5 out of 5 stars

Service second to none

Service second to none. Made an enquiry, Sam contacted me and after checking my requirements for a CCTV recorder emailed me an ideal product. Parcel arrived within 24hrs and was exactly what I wanted.
The tech support are superb, sorted out my password as I messed that up.
No pressure sales, efficient and friendly.
What more can I say.

25 September 2020
Unprompted review
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Reply from Digital Direct Security

Hi Roger,

Glad to hear everything went well, please get in touch if there's anything else we can help with.

Rated 5 out of 5 stars

Great camera system

Great camera system, self focusing cameras which saved installation time and helpful customer service.

22 September 2020
Unprompted review
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Reply from Digital Direct Security

Hi John,

Glad you're happy with your cameras. Let us know if there's anything else you need.

Rated 5 out of 5 stars

purchase of DVR

Quality service from start to finish also after service just as good
Would recommend

18 September 2020
Unprompted review
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Reply from Digital Direct Security

Hi Jag,

Thank you for taking the time to leave this.

Rated 5 out of 5 stars

Excellent.

Excellent. Highly recommend them.

18 September 2020
Unprompted review
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Reply from Digital Direct Security

Hi Anura,

Thank you for the great review!

Rated 5 out of 5 stars

Best ever

I cannot explain how excellent these people are.
I dealt with Sam throughout.
When we first conversed, he or I didn't know I was going to order from them.
His advise and help was first class, I have never had help from any company that has been as good and honest as he has been.
Thank you

13 September 2020
Unprompted review
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Reply from Digital Direct Security

Hi Sam,

Was a pleasure speaking with you, please let me know if there's anything else I can help with.

Rated 5 out of 5 stars

Top class DDS

Sam from sales was first class, had a query and Matt was more than helpful. Would highly recommend DDS.

11 September 2020
Unprompted review
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Reply from Digital Direct Security

Hi Mr Greenwood,

Thanks so much for your kind words, please get in touch if there's anything else we can do.

Rated 5 out of 5 stars

absolutely superb

absolutely superb, from start to finish,, very helpfull in helping me get what i needed and really know there products, fast faultless delivery, and superb after care,, will definitely be my first port of call for any future purchaces, would strongly recommend these guys to anyone who needs security products,,

6 September 2020
Unprompted review
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Reply from Digital Direct Security

Hi Adrian,

Thanks for the review, look forward to hearing from you!

Rated 5 out of 5 stars

Excellent product

Excellent product, easily set up.
Excellent service with next day delivery

4 September 2020
Unprompted review
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Reply from Digital Direct Security

Hi Mick,

Thank you for leaving this.

Rated 5 out of 5 stars

Fantastic company

This company has excellence in service and assistance, I cannot say anything but praise, having a faulty nvr that could not be repaired remotely they replaced it without quibble, then followed up with a telephone call to set the new nvr, and also walked me through the setup to receive the pictures and remote features on my mobile.

4 September 2020
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Andy,

Thanks for leaving this review!

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