This is a collective opinion for Ally & Belle. At long last I had some joy with this company and they have now finalised the account which included transfer to another provider for which I thank the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since signing up with Digital Fibre the team have explained each step. And been really patient and reassuring. Sophie was really helpful throughout the switch over and also after the initial set... See more
Company replied
I can't thank Chloe from the legal department at Digital Fibre. Throughout the process, Chloe has been patient, kind and knowledgeable. Everytime I have spoken to Chloe she has put me at ease an... See more
Company replied
Contact info
First Floor, Rostrum House, London Road, Maidstone, ME16 8PY, Kent, United Kingdom
- 0330 912 2819
- support@digitalfibre.uk
- digitalfibre.uk
3.8
Great
327 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My phone call was received with much…
My phone call was received with much patience as I was not happy. Mae was kind and explained what the problem was a number of times until I understood.
2 April 2026
Unprompted review
I was cold-called to switch from Sky
I was cold-called to switch from Sky.
There is supposed to be a cooling-off period of 2 weeks, but they pressed the button immediately. I didn't become a customer, but they’ve sent monthly messages asking for payment of a non-existent account. When I phone them, they apologise and admit that I've never been a customer and say they will update their records and have sent an email to that effect. All to no avail. Their behaviour is a nuisance and threatening. Phone calls and text messages do not stop them. Be warned.
30 April 2026
Unprompted review
Tiahh was helpful in explaining why I…
Tiahh was helpful in explaining why I had been charged ( still don't agree with the charge) but tiahh was polite, calm and helpful which helped a lot.
30 April 2026
Unprompted review
Reply from DigitalFibre
We’re really pleased to hear that Tiahh was polite, calm, and helpful in explaining the situation, and that this made things a bit easier for you. We’ll be sure to pass your comments on to her.
Thank you to Tiahh for supporting me on…
Thank you to Tiahh for supporting me on the phone and resolving my issue.
What was even nicer is that I have spoken to Tiahh previously and she had remembered me. It is lovely that when you call it feels like they know you.
28 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your kind feedback! We’re really pleased to hear that Tiahh was able to support you and resolve your issue.
It’s especially nice to know she remembered you from a previous call we agree that personal touch can make all the difference. We’ll be sure to pass on your lovely comments to her.
I had a few teething issues with…
I had a few teething issues with digital fibre but gladly spoke to Mya from the technical team everything was soon resolved
29 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback. We’re sorry to hear there were a few teething issues, but we’re really pleased that Mya from the technical team was able to get everything resolved quickly for you.
Spoke to Mya again yesterday
Spoke to Mya again yesterday, she explained how I can use the mobile app after the clear explanation the app seemed so simple Thank you again Mya
28 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback! We’re really pleased to hear that Mya was able to clearly explain how to use the mobile app and make it feel simple and easy to navigate.
Tiahh was very friendly and helpful
Tiahh was very friendly and helpful, I’ve had quite a few calls with Digital fibre in my time as a customer and although all customer service have been polite I’ve not always felt like I have solved the issues by the end of the call or felt like the actions proposed were going to be put into action.. Tiahh did a great job explaining things to me and solving the issues I raised. Dealing with these kind of issue is a personal dislike so having a very friendly and easy to talk to person on the end of the phone like Tiahh is super helpful! Thank you
28 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your detailed feedback. We’re really pleased to hear that Tiahh was able to explain everything clearly, resolve the issues you raised and make the experience easier and more comfortable for you.
We’re also sorry to hear that previous calls haven’t always given you full confidence that issues were fully resolved or followed through , that’s not the experience we want for our customers. Your comments are really valuable and will be shared with the team.
We’re glad Tiahh was able to make a positive difference, and we’ll be sure to pass on your kind words.
If you need anything further, we’re here to help.
CHLOE has been an absolute treasure
CHLOE has been an absolute treasure,she has dealt with our previous appalling company SMART CONNECT with speed and professionalism,big hooray for CHLOE.
29 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your fantastic feedback! We’re delighted to hear that Chloe was able to step in, support you effectively, and handle the situation with such speed and professionalism.
We really appreciate you taking the time to share this, and we’ll make sure your kind words are passed on to Chloe.
The lady Tiea was lovely to deal with
The lady Tiea was lovely to deal with, hopefully sorting out one of my ongoing problems, she was very helpful and had great customer skills M Norman
27 April 2026
Unprompted review
Reply from DigitalFibre
We're really pleased to hear that Tia was lovely to deal with and was able to help with your ongoing issue. It’s great to know she provided such a positive experience and strong customer service. We’ll be sure to pass on your kind words.
If you need anything further, we’re here to help.
Tiahh was fantastic
Tiahh was fantastic. She sorted our invoice problem in a professional and very friendly way. Many thanks Tiahh.
27 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback! We’re really pleased to hear that Tiahh was able to resolve your invoice issue in a professional and friendly manner.
I can only comment on my experience…
I can only comment on my experience today. Leanna was very helpful and sorted out my prioblem for me. Thank you Leanna.
27 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback! We’re glad to hear that Leanna was able to help and sort out your problem for you today.
So far I have not had a callback from…
So far I have not had a callback from your automated telephone service(only once which said someone else would call me back, didn't happen) Queried bills still arriving from my old supplier, no call back but next day recieved a bill from you accounts dept. for 3 months service after 5 weeks of you taking over my service. very poor
20 April 2026
Reply from DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Leanna was very articulate and…
Leanna was very articulate and friendly, made the process of sorting out my problem very easy,
20 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback! We’re really pleased to hear that Leanna was articulate, friendly, and made the process of resolving your issue easy.
Early Termination Fees
Chloe from the legal team has been very helpful and supportive
23 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback! We’re really pleased to hear that Chloe from the legal team has been helpful and supportive.
Thank you to Leanna for helping me with…
Thank you to Leanna for helping me with my concern. She was reassuring on the phone and listened to me.
After the telephone call, Leanna had carried out what she said she would and a refund appeared in my account.
I am pleased on the whole with the level of customer service I have been receiving. The call back system works well when I have used it.
22 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback, Charlotte. We’re really pleased to hear that Leanna was reassuring, listened carefully, and followed through on what she said she would do, resulting in your refund being processed.
It’s also great to know you’re satisfied with the overall level of customer service and that the call-back system has worked well for you when used. We’ll be sure to pass your kind words on to Leanna and the team.
very polite and helpful
15 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your feedback! We’re glad to hear you found the service very polite and helpful. We appreciate you taking the time to let us know. If you need anything further, we’re always here to help
SCAMMERS!!!!!
If you enjoy being extremely stressed, spending your life on hold or refreshing your emails, paying above what you were told, and being mislead, congratulations! This company’s for you!!!! Shocking. Just shocking. Ridiculously hard to get hold of. Dont actually action what they say they will. they conveniently lost all their phone call recordings when i requested them. Fees and charges added to my bill that shouldn’t be there. Not just once, and told they’d sort it and didn’t. which then requires more chasing them. More emails to be ignored. THIS HAS BEEN GOING ON FOR FIVE MONTHS AND NOT RESOLVED. AVOID. THIS. COMPANY. !!!
ALSO. AT LEAST THREE OR MORE OF THE FIVE STAR REVIEWS ARE MADE BY EMPLOYEES THEMSELVES !!! LIES.
21 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
We have been with Digital Fibre since March 2025
We have been with Digital Fibre since March 2025, out of the 12 months only half of the invoices have been correct, overcharging seems to be their speciality, they do credit our account but trying to get through to customer services is a nightmare, they now have brought in a policy where the full credit is not refunded at once, it is pro rata back onto your account for the remaining period of your contract, even when the overcharging is a fault at their end. We were also told we would be charged £42.99 per month for the 24 month contract when we signed up, they have this month added a rental charge of £14.99 with no communication to explain why, I have spoken with customer services to say that charge will be added onto my account for the remainder of my contract, and their is nothing we can do about it, I would advise anyone thinking of signing up with Digital Fibre not to do so, I wish we had not,
22 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Spoke to a young lady named Bella who I…
Spoke to a young lady named Bella who I must say was so professional .Bella explained all my queries and offered alternatives .I would definitely endorse your business with people like her working for you .
13 April 2026
Reply from DigitalFibre
Thank you for your feedback! We’re delighted to hear that Bella provided such a professional service and took the time to clearly explain your queries and offer alternatives.
They have no communications
They have no communications, no technical service, no knowledge. They can't even follow up an email or phone call, their internal escalation process does not work.
can't reach them i have been promised a better price and 3 phones for business, got 1 phone and bill went up too
20 April 2026
Unprompted review
Reply from DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
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