DigitalGrads Reviews 39

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Unfortunately, recent candidate quality has dropped significantly, and we've uncovered the reality of doing business with DigitalGrads has resulted in us paying full candidate fees and offerin... See more

Company replied

Rated 5 out of 5 stars

I found my first role as a Junior Software Developer after university thanks to DigitalGrads. As a graduate, it was getting pretty tiresome being turned down or left on hold due to my lack of work... See more

Rated 2 out of 5 stars

I was emailed by DigitalGrads regarding a role I had applied for saying they were managing the recruitment for the company, and that I would have to create a 'basic profile' on their website by doing... See more

Company replied

Rated 5 out of 5 stars

We've worked with DigitalGrads for many years and they've always provided great service and an easy way to recruit the best talent in the industry. Their new subscription service fits our business a... See more

Company replied

Company details

  1. Recruitment
  2. Training school

Information provided by various external sources

The UK Tech Industry’s Finishing School. Learn business etiquette and digital skills to prepare for your future career with one of the UK's top tech companies.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

39 reviews

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Rated 1 out of 5 stars

No Rebates and Poor Candidate Pool - AVOID

Unfortunately, recent candidate quality has dropped significantly, and we've uncovered the reality of doing business with DigitalGrads has resulted in us paying full candidate fees and offering no rebate or replacement.

The 12-month guarantee is not true, as we experienced when our replacement guarantee did not pass probation on gross misconduct grounds. DigitalGrads made it clear they won't be offering a replacement or providing any form of rebate. They quoted it is not industry standard to offer refunds. However, the replacement candidate did not last longer than 4 weeks, yet DigitalGrads feel we are not entitled to any rebate, which is not industry standard. See below the response we received:

"We're keen to preserve the relationship with you, but you're neither entitled to a refund under our terms nor can we justify one on the basis of goodwill."

For context, we have been exclusive with this agency and put all our graduate candidates through them, and this is how they proposed to retain the relationship. We were charged our full candidate fee and offered no rebate.

I would strongly avoid working with this agency on the basis of the candidate pool and rebate terms.

9 August 2023
Unprompted review
DigitalGrads logo

Reply from DigitalGrads

While we appreciate that you're unhappy with the outcome, we're disappointed that you've chosen to post this and to misrepresent our position.

In this case, someone was successfully placed and they performed the role for 4 months. When they were dismissed by you, we then re-ran the recruitment process at our own cost under our 12 month success guarantee and this placement came to an end after a few weeks.

Ultimately, we're a recruitment company, we don't make the hiring decision. We have no control over who is hired or what candidates do once they're employed nor how companies choose to supervise or manage them.

It's incredibly rare for a replacement to be required and then for the replacement to also be dismissed.

Our terms clearly stipulate that the guarantee provides one replacement, not unlimited replacements. Our terms have always made it clear that the replacement is the only remedy and we've never claimed to offer a rebate.

Rated 5 out of 5 stars

Amazing service

Everyone at DigitalGrads did an amazing job helping me find the perfect role! I was supported and helped through the whole process. I can’t thank the team enough and really recommend the site!
Special thanks to Lucy, Kristina, Kasia and Daisy for being so helpful and supportive!!

17 February 2021
Unprompted review
Rated 2 out of 5 stars

Lack of Communication Results in Missed Opportunity

I was emailed by DigitalGrads regarding a role I had applied for saying they were managing the recruitment for the company, and that I would have to create a 'basic profile' on their website by doing a 'super short form'. I did the basic information, not realising I was meant to do my entire work history and a video interview in order to be assessed by the employer. Immediately after doing this I replied to the email asking if there were any further steps I needed to do. I did not get a response to this. Four days later I get a message on the site saying the company had chosen an alternative hiring option. It was only then I was told by a separate employee of Digital Grads that I need a full profile to been even looked at by an employer. This lack of clarity and communication has resulted in me missing a job opportunity I was incredibly excited for. Either the original email could have been clearer, or the sender of said email could have replied to me so I would have had a chance to complete my profile. This is not acceptable from a company that is so well regarded in its reviews.

15 December 2020
Unprompted review
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Reply from DigitalGrads

Thanks for your feedback Toby and sorry for the delay putting a response up on here. I'm glad we managed to sort it out on the phone when we spoke and you were able to contact the employer directly. Sometimes employers remove jobs from our platform without any notice. When this happens it's unfortunately a little out of our hands, and we do our very best to keep candidates abreast of what is happening.

We have reviewed our processes and made our email communication clearer to specify that candidates must have a completed profile in order to apply for roles. So thank you for bringing that to our attention, and best of luck in your job search.

Rated 5 out of 5 stars

Helpful and personable

Great company, they are really helpful and individual in their approach. They took the time to phone me after each stage, explaining next steps and answering any questions I had in a professional but informal way. I would definitely reccomend them to anyone looking for a job with a tech firm.

23 November 2020
Unprompted review
Rated 5 out of 5 stars

Very effective

The website is effective, although it was a bit difficult to get my profile adjusted accurately. Still, it got me hired, as opposed to lots of platforms full of spam and wasting time, so I am giving it the completely deserved credit. What's more, I did not have to complete my profile for it, I still got the employers' attention, which is all we are here for, so, that's a big "thank you" from me to DigitalGrads.

18 November 2020
Unprompted review
Rated 5 out of 5 stars

Friendly and Helpful

Finding a job through DigitalGrads was far less daunting than job hunts have been in the past. The advisors that helped me through the process were very friendly and personal - They seemed genuinely pleased when I found a job that worked for me! Would definitely recommend to anyone, especially new graduates looking to start a career.

19 October 2020
Unprompted review
Rated 5 out of 5 stars

Great team, great result

Lucy and her team at Digital Grads have real conviction in their mission and found us a candidate who was a perfect fit for the role and our company culture. Highly recommended!

7 October 2020
Unprompted review
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Reply from DigitalGrads

Thanks Paul, we're glad it has proven to be such a good fit :)

Rated 5 out of 5 stars

Successful Partnership with DigitalGrads

We had a great and successful partnership with the DigitalGrads Academy hiring a number of talented individuals into our Business Development Team in the UK. The DigitalGrad team has been very helpful to support us during this years recruitment phase, providing a pool of candidates that had been prescreened and had completed a Business Development training. This has allowed us to hire diverse new grads that are interested to kick off a career in sales. We hope to continue working with the team in the future!

17 September 2020
Unprompted review
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Reply from DigitalGrads

Thanks Anna, we really enjoyed working with you guys and appreciate your kind words :)

Rated 5 out of 5 stars

Successful experience at Digigrads

Whilst I was a graduate at DigigradsI received very attentive updates and communication from the team, even during lockdown. This was really important as a recent graduate I was able to still be made aware of jobs and apply for great roles. I managed to successfully get a job as a marketing account executive and Kristina in particular was so helpful in her advice and support in the interview stages.
I would recommend to any students looking for work.

14 September 2020
Unprompted review
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Reply from DigitalGrads

Thanks Katie, you are more than welcome and it was a pleasure working with you. We knew we were going to get you into fab company because of your positive worth ethic, and perseverance, well done!

Rated 5 out of 5 stars

Digital Grads helped me to find 2 jobs…

Digital Grads helped me to find 2 jobs in just 3 months! Very friendly and helpful. The first recruitment platform that really works, they see you as a person and not just as a CV.

31 August 2020
Unprompted review
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Reply from DigitalGrads

Thanks Martina, we are all wishing you the best of luck in your new role - enjoy!

Rated 5 out of 5 stars

I cannot thank the Digital Grads team…

I cannot thank the Digital Grads team enough for helping me secure my digital marketing internship! They offer lots of guidance, support and have super fast replies! I would recommend any graduate to use their platform, even to develop their own marketing skills through digital grads tech academy. Thank you again.

26 August 2020
Unprompted review
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Reply from DigitalGrads

Wishing you all the very best in your new role, do stay in touch and let us know how it's going :)

Rated 5 out of 5 stars

Amazing Candidate Experience

The DigitalGrads team offer non-stop support and helpful advice, as well as brilliant training courses. Throughout my whole experience, I felt really well informed on the recruitment process and valued as a candidate. They helped me write a blog for their website so that I could gain valuable advice and writing for my portfolio. I could not recommend DigitalGrads enough. Thanks Kristina and the DigitalGrads team!

26 August 2020
Unprompted review
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Reply from DigitalGrads

Thanks Natasha, we know you will go far. Best of luck for the future :)

Rated 5 out of 5 stars

The DigitalGrads team are a pleasure to…

The DigitalGrads team are a pleasure to work with. Great platform that is simple to use and easy to navigate through. They offer great support to any grad ready to kick-start their career.

24 August 2020
Unprompted review
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Reply from DigitalGrads

Thanks Amber, always a pleasure to work with you guys too :)

Rated 5 out of 5 stars

Kristina and the Digital Grads team are great…

Kristina and the Digital Grads team helped me kick-start my career during the Covid19 epidemic. The staff also helped me to prepare and provided me with a learning/training platform on their website. Very helpful and kind staff, highly recommended.

17 August 2020
Unprompted review
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Reply from DigitalGrads

Thanks Dale, you're doing brilliantly, keep up the good work!

Rated 5 out of 5 stars

Amazing service

Amazing service! Would recommend to anyone!

20 July 2020
Unprompted review
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Reply from DigitalGrads

Thanks Eloise, I hope you are enjoying your new role. Stay in touch and let us know how its going :)

Rated 5 out of 5 stars

Loads of help to find the right candidate

I needed a candidate for a role that didn't really fit into a normal job description. Lucy gave me loads of help with creating a job description, testing candidates and fielding questions to make sure we found a number of suitable candidates. We think we found the perfect applicant, thanks to everyone at DigitalGrads!

13 July 2020
Unprompted review
DigitalGrads logo

Reply from DigitalGrads

Thanks Andy, we enjoyed working on it, and so glad we found you a good fit!

Rated 5 out of 5 stars

If you're a recent graduate, you absolutely should join Digital Grads

I have used Digital Grads twice now as a job seeker. The first job I had did not work out, but they were incredibly supportive and helpful in what could have been a very stressful time. Since gaining my second job through Digital Grads, they have kept in contact, making sure that my working life is everything I want it to be. Their courses are very good, and they have added many more since I have joined.

18 May 2020
Unprompted review
Rated 5 out of 5 stars

DigitalGrads helped me find a job very…

DigitalGrads helped me find a job very quickly and their support has been excellent throughout and after the recruitment process. Thank you, Kristina and Kasia! They also offer high-quality learning materials that are free and very useful! I recommend DigitalGrads to anyone who wants to kick off their career in digital marketing.

18 May 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding

Digital Grads helped me secure my graduate job within 2 weeks after I signed up. They are always willing to help and give you the confidence you need to go into an interview.

15 May 2020
Unprompted review

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