Shout out to Asib Srabon for his…
Shout out to Asib Srabon for his exceptional customer service.
17 September 2025
Unprompted review
Reply from Digitalsoftwarekey
Thank you
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Company details
Written by the company
DigitalSoftwareKey is a one-stop shop for all your Microsoft product needs. We are a retail store that specializes in selling a wide range of Microsoft products, including software, and accessories. With a vast collection of the latest and greatest Microsoft offerings, you'll be sure to find exactly what you're looking for. Our products are 100% genuine and come with a valid license, ensuring that you get the most out of your purchase. Whether you're looking for Windows, Office, or any other Microsoft product, we've got you covered. Visit DigitalSoftwareKey today and discover a world of endless possibilities.
Contact info
United States
- digitalsoftwarekey.com
3.5
Average
15 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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I have had great success using Digital
I have had great success using Digital Software Key. After about 6 months I had an issue. Asib Srabon helped me get it fixed and was a true professional.
Thank you
18 June 2025
Unprompted review
Reply from Digitalsoftwarekey
Dear David,
Thank you so much for your kind words and for sharing your experience. We’re delighted to hear that you’ve had great success with our products, and we’re especially glad Asib was able to assist you professionally and resolve your issue.
Your feedback means a lot to us, and we truly appreciate your support. If you ever need any further help, we’re always here for you.
Best regards,
Digitalsoftwarekey
I purchased office 365 and had trouble, but Asib Sradon helped me get it up and running.
I purchased office 365 and had trouble installing it. I contacted Digital Software Key's live help on their website and Asib Srabon helped me. He was VERY knowledgeable about the product and very professional and understanding and helped me get it up and running. I couldn't have done it without him. Thank You!!!!!!!!
31 May 2025
Unprompted review
Reply from Digitalsoftwarekey
Dear Steve,
Thank you so much for your wonderful review! We’re thrilled to hear that Asib Srabon was able to assist you with your Office 365 installation. His product knowledge, professionalism, and commitment to helping our customers make us very proud, and your praise means a lot.
We’ll be sure to share your kind words with Asib's — feedback like this truly motivates our team to keep delivering the best support possible.
We greatly appreciate your trust in us, and we’re always here if you need further assistance.
Best regards,
Digitalsoftwarekey
Problem Solved Quickly
The MS Office Professional Plus that I bought you from on 17 March stopped working today. I contacted customer service and the CS agent named Asib Srabon, helped me fix the problem quickly.
18 April 2025
Unprompted review
Reply from Digitalsoftwarekey
Dear Bahodir,
Thank you for sharing your experience. We’re glad to hear that Asib was able to quickly resolve the issue with your MS Office Professional Plus and get you back up and running.
Your kind words mean a lot to us, and we’ll be sure to share your feedback with Asib Srabon. We truly appreciate your trust and support!
Best regards,
Digitalsoftwarekey
Not a good experience.
After first Key not working and chat representative basically not caring I contacted them via chat next day and a second key was issued. This one worked for about a month and stopped working. returned to website and no chat available. Filled out customer service request on their website and never heard back.
2 April 2025
Unprompted review
Reply from Digitalsoftwarekey
Dear Michael Zirngibl ,
Thank you for your feedback, and we truly apologize for the inconvenience you’ve experienced.
Please note that once a license is activated, it is valid for a lifetime. If your license stopped working after a month, it likely encountered a technical issue.
We kindly ask you to contact our live support team so we can investigate and resolve this for you as soon as possible. Your satisfaction is very important to us, and we’re here to help.
Best regards,
Digitalsoftwarekey
Excellent customer service
I purchased 2 different products from this website and the product keys initially did not work. However, I got in contact with the customer service team and thanks to Asib's quick actions and response, the issues got resolved in no time and everything is working fine since then. I really appreciate Asib's help and his commitment to providing excellent customer service. Therefore, I would nominate him for the "Employee of the Month" award.
7 March 2025
Unprompted review
Reply from Digitalsoftwarekey
Dear Andrea B ,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Asib was able to assist you quickly and get everything resolved to your satisfaction.
We truly appreciate your recognition of his efforts—your “Employee of the Month” nomination has definitely made our day! 😊
If you ever need anything in the future, don’t hesitate to reach out. We're always here to help.
Best regards,
Digitalsoftwarekey
The product key would not work
The product key would not work, chatted with tech and within minuets I had a new key and a successful validation.
7 March 2025
Unprompted review
Reply from Digitalsoftwarekey
Dear Mike B ,
Thank you for your feedback! We’re glad to hear that our support team was able to quickly provide a new key and help you validate your product successfully.
We truly appreciate your support and are always here if you need any further assistance.
Best regards,
Digitalsoftwarekey
I ordered a Windows 10 Pro product key…
I ordered a Windows 10 Pro product key from Digital software key website. It came from a company called Bright Market LLC dba Fastspring.
The digital key came right away on the invoice. It was to be a lifetime key so if I changed computers I could use it. I tried to use it to activate Windows and it came back with...This product was already used on another device. So I couldn't use it to activate my Windows.
3/10 Update - I was able to reach CHAT today and they provided me a new product key that worked :-)
6 March 2025
Unprompted review
Reply from Digitalsoftwarekey
Dear Callie ,
Thank you for your review and for updating us on your experience. We apologize for the initial issue with your product key, and we understand how frustrating it can be when things don’t work as expected.
We’re glad to hear that our chat support team was able to provide you with a new key that worked and helped resolve the situation.
If you ever need further assistance in the future, please don’t hesitate to reach out. We truly appreciate your feedback and your patience throughout this process.
Best regards,
Digitalsoftwarekey
This company is horrible
This company is horrible. You can't get in touch with them either by phone, chat or email. They only respond via chat when they feel like it. The download link they gave me did not work. Then they sent me another download link. The new link had the wrong product. I am still waiting for them to answer a chat from 2 hours ago. I am now asking for a refund. What a horrible company to deal with. I have been trying to download my purchase since yesterday. I've wasted hours of time fooling with this sorry company. Do yourself a favor and DO NOT PURCHASE FROM THEM. Interesting there is no way to leave them a google review, only FB access. That should have been my 1st clue.
2/26/25 Response to Company’s reply:
I appreciate the company's reply, however what does being out of support have to do with not receiving the product I purchased? Furthermore, I was never told about a 14 day support period. None of the chat reps I had yesterday told me I was out of support time either. The fact still remains that I did not have the product I purchased and after almost 2 days of trying, I went to another company because not being able to download the links or get assistance prevented me from being able to work. Read my final 2 chats notifying you of that. Really I should have been told I was out of support. I was told via chat the link does not have an expiration date. So the link doesn't expire, just your support expires?
Question is what if the customer doesn't have the product they purchased because of a company error? I wonder how any business does that?
You just don't help a customer after 2 weeks or would you charge them more money for support?
What is your answer for your phone never being answered during your posted "open hours"? Not once or twice, but multiple times on multiple days. Your "request a call" link is a 404 (broken). What is your answer for your lack of availability. Is it because I was out of support and so you were ignoring me, but forgot to tell me that. It seems to me you intentionally choose to selectively assist customers when it suits you. The bottom line is you did not deliver and worse yet you did not respond to the requests for the correct download timely. Read the last 2 chats I sent yesterday and respond via email.
20 February 2025
Unprompted review
Reply from Digitalsoftwarekey
Dear VR in FL,
We sincerely apologize for the mistake with your download link and any frustration it caused. We have now sent you the correct download link via email, and we hope this resolves the issue.
We also want to clarify that your order was placed on January 22nd, and our support policy covers assistance within 14 days. Since your request came in after 34 days, it was outside our standard support window.
You can see in our Refunds & Returns : https://digitalsoftwarekey.com/refunds-returns/
However, we still wanted to assist you and have now provided the correct link.
Please check your email for the updated link, and let us know if you need any further assistance. We appreciate your patience and your feedback, as it helps us improve our service.
Best regards,
Digitalsoftwarekey
Never received License Key for software
I purchased a MS Office Home and Business software package from their website. The order was confirmed on the site, and I received an email notice confirming the order, and saying that there would be a few hours delay in sending me the License Key to download the software. The license key never came. I sent three emails to their support email, but no answer. I tried phoning their customer support phone line, but the call did not connect. I tried contacting them by the web site Chat function, and there was no answer. UPDATE: Nine days later I was finally able to contact someone on their website chat feature, and the next day I received the Serial Key and was able to download and activate the Office software package. NOTE: It’s best to go directly to MS site to download. You’ll need to sign in, or I’m guessing, create an account. When I tried accessing the Digital Software Key page, it froze and a warning came up about the computer being frozen due to ‘identity rheft malware’. I was able to exit out of my browser to stop it. I then scanned the computer for viruses and it was clean.
26 January 2025
Unprompted review
Reply from Digitalsoftwarekey
Dear Chris Bradshaw ,
We sincerely apologize for the delay in delivering your license key and for any inconvenience this caused. We understand how frustrating it must have been to wait for a response, and we truly regret the difficulty you experienced in reaching us.
We are glad to hear that you were ultimately able to receive your key and successfully activate your software. We are actively working on improving our response times and support availability to prevent such delays in the future.
Regarding the website issue you encountered, we take security very seriously. We have reviewed our site and can confirm that it is safe, but we appreciate you bringing this to our attention. If you ever experience any concerns, please don’t hesitate to reach out to us directly at support@digitalsoftwarekey.com.
We appreciate your feedback and your patience, and we hope you enjoy your Microsoft Office software.
Best regards,
Digitalsoftwarekey
I had a slight problem with my product
I had a slight problem with my product, but the the support manager was great and went above and beyond to solve the problem, which was my fault. Great work guys.
9 January 2025
Unprompted review
Reply from Digitalsoftwarekey
Dear George Ferrie,
Thank you for your kind words! We’re glad to hear that our support team could assist you and that your issue was resolved. We always strive to provide the best service possible, and your feedback means a lot to us.
If you ever need any further assistance, feel free to reach out. We truly appreciate your support!
Best regards,
Digitalsoftwarekey
Never received the license.
I purchased a license for Microsoft Office Pro Plus 2019 and never received the license. I have tried contacting them by chat on their website, email & phone. No response at all. I don't know if they went out of business, but their website is still up and running but no support at all.
1 November 2024
Unprompted review
Reply from Digitalsoftwarekey
We sincerely apologize for the inconvenience you've experienced with your order. At DigitalSoftwareKey, ensuring our customers' satisfaction is our top priority, and we deeply regret any lapse in communication on our part.
To resolve this issue, kindly share your order details (order number, email address used for the purchase, and payment method) by emailing us at **support@digitalsoftwarekey.com**. Our team will prioritize your request and ensure your license is delivered promptly.
Thank you for your understanding, and we appreciate the opportunity to make this right.
Support Not Responding as stated
Support Not Responding as stated, purchased norton key for 2 years but when activated......showed only 60 days!
Trying to reach them on whatsapp and email but not responding
12 January 2024
Unprompted review
Reply from Digitalsoftwarekey
We sincerely apologize for the inconvenience you've faced regarding your purchase. At DigitalSoftwareKey, we strive to provide accurate and reliable services, and we deeply regret that your experience fell short of expectations.
The issue with the Norton key showing only 60 days instead of 2 years is a concern we take very seriously. Please email us at support@digitalsoftwarekey.com with your order details (order number and email address used for the purchase). Our team will investigate this matter and provide a resolution as quickly as possible.
We appreciate your patience and understanding while we work to address and rectify this issue for you.
Not recommended
Can't reach back to get invoice for the purchase. Also, the website has no information about actual company name, credit card transaction shows some business in London. Shop around, same stuff for way cheaper from reputable companies... lesson learned for me :(
20 April 2023
Unprompted review
Reply from Digitalsoftwarekey
Dear Martin,
Thank you for taking the time to provide feedback regarding your recent experience. We deeply apologize for any inconvenience you may have faced and appreciate your honesty in sharing your concerns.
We understand your frustration about not being able to reach us to obtain your purchase invoice. We strive to provide efficient customer support and it seems that we fell short in this instance. Rest assured, we are committed to addressing this issue and improving our communication channels to ensure a smoother experience for our customers.
Regarding the lack of information about our company name on our website, we apologize for any confusion caused. We understand the importance of transparency and will take your feedback into consideration to enhance the clarity of our website and provide more comprehensive company information.
We also acknowledge your comment about the credit card transaction showing a business in USA. We assure you that we are committed to maintaining the highest standards of integrity and security in our transactions. We will review our payment processes to ensure that they are transparent and clearly reflect our business details.
We understand your disappointment and appreciate your suggestion to shop around for better deals from reputable companies. We always encourage our customers to explore their options and make informed decisions. Your feedback serves as a valuable lesson for us, and we will continuously strive to improve our services and pricing to provide a better customer experience.
Once again, we apologize for any inconvenience caused and appreciate your feedback. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. We value your business and will work diligently to address your feedback.
Best regards,
[Digitalsoftwarekey]
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