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Rated 3 out of 5 stars

Dipgate team always listens to your problems faced in the service.the server is slow and takes more time to finish the work.

Rated 5 out of 5 stars

Great team support... We all know support play a major role on any businesses, and their support are amazing. I've been with Dipgate for about four months now and when ever I run to a little hiccups... See more

Rated 5 out of 5 stars

Ive been using this VPS service and I find it very reliable, fast and easy to use. Forget about power outages or internet failures or delays and free your computer to do other tasks. You can be 24/7... See more

Rated 1 out of 5 stars

Couldn't even load MT5 after I upgraded my vps. It was always frozen had to constantly wait to be able to click anything. Dipgate did reply back to me after a negative review on trustpilot but they... See more

Company replied

Company details

  1. Web hosting company

Written by the company

Our company provide trading/forex VPS services for host any trading platform and algorithm. We provide: - Low latency with locations like London and New york - 100% server uptime guarantee - Fast ssd - Optimized for Trading Robots


Contact info

3.7

Average

TrustScore 3.5 out of 5

42 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The worst VPS I've ever tried…

Couldn't even load MT5 after I upgraded my vps. It was always frozen had to constantly wait to be able to click anything.

Dipgate did reply back to me after a negative review on trustpilot but they fail to see the problem it is not the internet speed it is all the other vps running on the same cores that slow things up and that didn't allow for the vps to have enough compute power to even install the mt5. If the applications are unable to run with enough compute power it doesn't matter how fast the internet connection is if your mt5 will have problems just running. I've had a lot of vps running robots, this is the only one that I couldn't even load mt5 on. Also if the vps company only checks them on the weekend when everyone's robots are not computing because the market is closed everything will seem to work amazingly well, then they can get back to you with... we checked everything and its all ok. I've had that happen with another company before as well. Also with the upgrade all I did was lose more money. Just wish I could have my money back.

15 August 2023
Dipgate logo

Reply from Dipgate

Dear Sammy,

We were saddened to read about your experience in the reviews.

We want to assure you that we take all feedback seriously and strive to provide the best possible service to our customers.
We have checked our records and found that we have not received any tickets or chats from you requesting assistance.
Our team has also checked your VPS and found that it is functioning correctly, with a fast connection and ample space for installing platforms.
We even reached out to you following the upgrade you requested, but unfortunately, we did not receive a response. We are always here to help and believe that the issue you experienced may have been due to external factors, such as your connection to the VPS.

Please do not hesitate to contact us if you need any further assistance. We remain at your disposal.

Best regards,
Dipgate Team

Ps. We have sent another email, we are very willing to talk and refund you.

Rated 5 out of 5 stars

Great VPS

Great VPS. Recommended by Milli EA, a first class Forex EA.

Great customer service and support. VPS runs with no issues.

13 August 2023
Unprompted review
Rated 5 out of 5 stars

Great team support...

Great team support...
We all know support play a major role on any businesses, and their support are amazing. I've been with Dipgate for about four months now and when ever I run to a little hiccups even though it's not an issue on their hand they always try to provided a solutions and that's what make them great, of by the way their dashboard is super friendly everything is right there at your disposal nothing complicated...

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Good experience and fast support

I have been using Dipgate's VPS service for a while now and I am very satisfied. I have never experienced any downtime or inability to access my server. The support team is super quick and helpful, both via ticket and live chat, a big improvement from my previous provider. Highly recommend!

27 April 2023
Rated 5 out of 5 stars

"I recently had the pleasure of dealing…

"I recently had the pleasure of dealing with and I have to say that their support and service are simply outstanding. From the moment I contacted them, I was impressed with their professionalism and attention to detail.

Their support team was quick to respond to my inquiries and provided me with all the information I needed in a friendly and efficient manner. They went above and beyond to ensure that I was satisfied with their service and that my needs were met.

In addition, their service team was knowledgeable and skillful, and they handled my request with speed and precision. They made the whole process easy and hassle-free, and I couldn't have asked for a better experience.

Overall, I would highly recommend to anyone looking for exceptional support and service. They truly care about their customers and it shows in the quality of their work. Thank you, Dipgate.com, for an outstanding experience!

27 February 2023
Unprompted review
Rated 5 out of 5 stars

From registration to installation

From registration to installation, everything’s hassle-free and it only took me a couple of minutes before I got to enjoy the services. The customer representatives were also responsive, nice and really helpful. Definitely worth the money.

6 September 2022
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