DiPocket Reviews 

Getsby / DiPocket blocked my account permanently and asked me to provide IBAN details so they could return my remaining funds.

I provided the requested details, and they sent the payment on 30 July. The payment was subsequently rejected/returned, which they confirmed themselves. They even attempted to restore access to my account temporarily so I could withdraw the funds, but this was unsuccessful.

I then provided new payment details (AstroPay) and proof that the account belongs to me. Despite repeatedly telling me that their finance department would process a new payment, I was only contacted again on 10 August and told that the funds had supposedly already been sent on 30 July — despite the previous payment having been confirmed as returned.

I am currently still waiting for my own funds to be returned.

I hope Getsby / DiPocket will resolve this matter promptly. I will update this review once my funds are actually received.

They are unreliable, and it is a waste of time. I wouldn't recommend them to anyone because I had a bad experience with them. I know #Crop#Mines# is outstanding in their service, and they provide great services without any problem.

Absolute disgrace. I’ve been a loyal customer for 4 years, and today DiPocket decided to close my account without any notice while I’m on a trip to Spain. I have no access to my money and they are ignoring my emails. They claim it's because I'm a minor, despite the account being verified years ago with my father. Their "support" is non-existent. Avoid this company if you value your financial security.

Unfortunately, I had a very negative experience with XTB-ewallet / DiPocket.
All transfers were conducted exclusively between my own accounts. Nevertheless, my eWallet service was immediately blocked without any explanation.
Subsequently, I was asked to provide highly sensitive personal and financial documents via email, without being given a clear legal basis or contractual clause for this request. I repeatedly asked for clarification, but received no relevant response.
When dealing with transactions between my own verified accounts, they have no right to request additional information – and certainly not to demand it via email, which I refuse to provide. This approach is unprofessional, non-transparent, and completely unacceptable.
I strongly warn others against using this service, especially if they expect fair, transparent, and secure handling of personal and financial information.

I've never had any major problems with this fintech, perhaps because I've topped it up and used it with small amounts, but what's worrying is the fact that the app hasn't been updated since January, and that's not a good sign.

My transaction to my bank account is pending since the beginning of april. I opened just a few days after opening the transaction a ticket and DiPocket answered "technical issues at the beginning of the month".
My transaction (nearly 5k€!) are still blocked - now for more than 2 weeks - I can't recommend DiPocket because they hold money from users back!
I have already asked several times and always got the answer “we are working on the issue”.

There are several entries in various forums that shows there are many users who wait for their money because it is "stuck".

I ordered a bank transfer more than 8 days ago. The transferstill has the status "pending". For more than 8 days (!!!) now, I have been waiting for the mid 4-digit amount to be processed and transferred to my account. There has been absolutely no response from DiPocket to a ticket I opened.

Note on DiPocket's response:
I already texted this email three Times and aswell from different mailaccounts. I will contact Financial Authorities due DiPocket keep my money.

Customer service react too slowly. They block you in 5 days but if you provide data it takes multiple weeks to respond. I see here people complaining the same from 2018, I can confirm, nothing has changed since then - as it was promised 6 years ago.

This company is full of s***t They blocked my account after I bought a certain amount online for the virtual card. I called them overseas in Lithuana (+370), a man answered and has assured me to fix the issue but I received an email contrary to what the man has said on the phone. The message is a way to inform me that I can no longer reactivate my account, that I am a non-EEA resident so I cannot avail their service (well in fact, the country which I am right now is included in the list posted in their website that the resident of my country can avail the service) and that I should refund them instead of me receiving a refund from them. They have lots of alibis and this is completely a scam. I strongly recommend: Don't register on Getsby/Dipocket.

I send £80 from dipocket to revolut 2 years ago guess what I still haven’t received that money 😂support told me that revolut have stole that money and week ago I send €15 from dipecket and again the money didn’t arrive the card also is a joke u can buy only food with it

DiPocket blocks and closes accounts…

Dipocket blocks and closes accounts without any notice and giving valid reasons! In fact, customer service is lacking - you can only report your contact needs in the app and wait. Think that you have filled up your fuel and you have no way to pay, or you are on a journey and cannot continue. If you get a live agent, they answer standard stuff and won't make decisions. My account was used for small purchases online and at POS terminals, no large transfers, no suspicious activity. After using their services for several years, I received an email stating that my account had been blocked and would be closed without any notice or justification. Contact with customer service, of course, zero effect. Stay away from this unprofessional and unethical company at any cost who does not care about customers!!!

I spend a lot of time between UK and Ireland so I have a need for GBP account. Tried a few other services all of which feel bloated compared to diPocket as I only need facilities for day to day spending, diPocket serves this purpose well. Haven't so far had any problems using both the virtual and physical cards. UI of mobile application could do with a refresh although functionally it does what it says on the tin. So far, so good.

The company believes an incoming transfer from my own PayPal account is suspicious and blocks it therefore. But no worries - I just have to prove the source of the money and then I might get access to my account again. What If I need my money today? Bad luck. My account will be deleted asap. Stay away scam

After make a transfer from my bank to dipocket yesterday I woke to check if my salary I made from my account in my owne so painful right now am seeing that my account just got blocked is this a fraud bank or what now how can I get my salary back to my account?

The blocked my account after that complication theam said the whont information and said don’t whont it more and ask for send the money back in the account the ask my För account information the stopped replying my

I use the application for a year without any problems. I send money to my bank account many times. The plastic card came to me very quickly and connected to my wallet my iPhone very easily. All good!!!

Very happy, was able to minimize my fees and exchange rates living in EUR zone for over 3 months! Great customer service solving my issues with forgetting password.

Changed phone numbers in the app but when i make purchases online the mastercard securecode is sent to my old number and theres no way to change it. Contacted support and they had no clue what 3d secure / mastercard securecode was. Money is now blocked in the app as i cannot make purchases

Financial services - category is blocked for buying. So you cant purchase bitcoin or use skrill and entropay etc.