582 total
I am satisfied with the call I just had with Pooja. She gave me a runthrough the process of getting the draft ad to me and what happens after giving my approval. I am looking forward to having the shop ad live soon.
Date of experience: 15 January 2024
Reply from Direct Digital
Hello Kamal Sibai, thank you for your review.
SCAM!!
We are looking for other businesses who have been scammed by this “company”
We are looking to get a “class action” against this company
Direct Digital are a scam company and we have lost out on thousands of pounds as a result of being involved with them
This is not an advertisement of our business but a request for other people to join us
Date of experience: 03 January 2024
Zero Star Review ... SCAM
Zero Star Review .... DO NOT SIGN ... Experience of this Company informs to believe that all the Bad Reviews are truthful, and the 5 star Reviews are fakes. On so many Review sites. Both, Direct Digital, and Multimedia Int. Services Ltd .
Very bad experience here, like many other ppl. Thinking back. I could cry ! Never again. Trying extorting money not owed. Harassment it is. Appalling.
Have nothing to do with them. Also true, they try to stop bad reviews, that are truth.
Convicted / fined $230,000 in Australia for this very "unconscionable conduct", following customer complaints. See online report.
Report them to the Authorities for full investigation
Date of experience: 06 January 2023
Straight up liars and told me I would have direct exclusivity in my rotating advertisements at a local hotel. Long behold other companies that do the same thing as me are now rotating in the ads. His counterparts tell me they cannot help. I have also not received a single referral from this ad. It's a complete waste of money. Don't get scammed into this.
Date of experience: 30 November 2023
Reply from Direct Digital
Hello Lotus Boy, thank you for your review. I would ask you to take time to reflect on the contract that has been signed. With reference to the amount of referrals you have received, this is unfortunately the nature of advertising, we cannot guarantee additional business.
The team, especially Sunam, at Direct Digital has been amazing to deal with. Whenever I’ve had a question or needed a change Sunam has been on it immediately. I love the product they designed for my digital ad and how it works
Date of experience: 28 November 2023
Reply from Direct Digital
Hello, thank you for your review. I am glad Sunam has been able to help and support you throughout the process. If you do require any further assistance please do not hesitate to contact Customer Service.
Not such great communication with the design team. I first delivered a video outside of specs. Instead of reminding me of the specs, they took the effort to zoom in on my video to make it fit their kiosk spec, and added captions. It looked awful in the wrong aspect ratio, anyone would say so, but that's what they sent me to review. I saw immediately what I had done wrong, but their effort and our total turn-around time would have been reduced if they just said, "your video doesn't meet our spec." I went back to my video guy and we fixed it, and your design team has no extra work to do.
Date of experience: 02 November 2023
Reply from Direct Digital
Hello Sam Reichgott, thank your for your review. I am sorry to hear about the difficulty in relation to the creation of your advert. Please be assured I will look into this further. If you do require any further assistance please do not hesitate to contact the Customer Service Team.
The whole process has been really quite straight forward. We sent over our logo and some images and before you know it we had a professional looking advertisement. Many thanks to all involved.
Chris Thomas.
Director.
Door Fab Ltd.
Date of experience: 01 September 2023
Reply from Direct Digital
Hi Chris, thank you for your review regarding the process so far, glad you have found it straight forward. If you do require any further assistance in the future please do not hesitate to contact Customer Service Team who will be happy to help.
We had a very rough time creating this ad with this team. It took weeks between responses, they never cc'd me on each email as the designer working with them, and when specific feedback was given through a written email and a recorded screenshot video, it wasn't properly applied and we had to ask for the same edit multiple times. 2 stars because we finally did get to what we requested, just 2 months later...
Date of experience: 17 November 2023
Reply from Direct Digital
Hello Kenzie Amick, thank you for your review. I am sorry you had difficulty with the designing of your advert. Please be assured I will look into this further. If you do have any further queries, please do not hesitate to contact the Customer Service Team.
Great Advertising From Direct Digital, Vinny from Customer service has professionally & quickly taken care of all my issues. Earlier was not sure if it is going to be resolved but Vinny has worked on my issue which makes me happy now. Surely Would recommend them to many more.
Date of experience: 06 March 2023
Reply from Direct Digital
Thank you for your review
Today I spoke with Vinny who has quickly,
and professionally taken care of all my issues in closing my account as this one was not done from all the employees.
In the past I have dealt employees who were unprofessional in that they didn't deal with my case properly.
Date of experience: 03 August 2023
Reply from Direct Digital
Hi Jodi, thank you very much for your review. I am sorry to hear of your past relationship with our team, but I am glad we were able to help and quickly resolve your contractual issues.
After the difficulties at the beginning the designer team put a huge effort into my adv and they have provides a great , quick, high quality service.
I am satisfied with the work they have done.
Date of experience: 10 October 2023
Reply from Direct Digital
Hi Emese Flick, thank you for your review and I am glad you are satisfied with the service.
We had an incredibly helpful meeting with our rep and agreed upon an advert design and location to display. Due to unforeseen circumstances, the location withdrew and we were offered 2 alternate locations or a full refund. Pooja made every effort to ensure top customer service and delivered.
Date of experience: 01 April 2023
Reply from Direct Digital
Hi Terri Jane Beckett, thank you for your review and I am happy that we were able to help.
Had an initial call regarding an advert Direct Digital
would be managing on behalf of my business.
The phone call was with Pooja Nadgauda-team leader who was very professional and in the same time friendly and answered all my questions. I am looking forward to working with the Direct Digital team in the future.
Date of experience: 10 May 2023
Reply from Direct Digital
Hi Irena, thank you for your review and if you require any further assistance please do not hesitate to contact the customer service team.
Best Advertising From Direct Digital, Customer service has quickly taken care of all my issues with them as Vinny contacted them and he gave special care of all my concerns in timely manner which is satisfactory. Surely Would recommend them to many more..)
Date of experience: 29 August 2023
Reply from Direct Digital
Hi Pardeep Saran, thank you for your review. I am glad we could help you with all your issues. Please do not hesitate to contact the Customer Service Team if you require any further assistance as we are always happy to help.
Excellent communication throughout the initial process. Brilliant when any changed needed to be made. Was only a little disappointed that I had paid for year 1 as a lump sum and then a monthly payment was still taken, this is still unresolved and awaiting a refund.
Date of experience: 23 June 2023
Reply from Direct Digital
Hi Rachael, thank you for your review. I am glad the communication so far has been to a high standard. Please would you email CustomerCare@direct.digital so that we can help regarding your unresolved issue.
I feel I have been lied to by you sales person (Sam) who guaranteed my clinic business through your advertising screens only to find a tiny little screen in the back of a post office which is virtually unnoticeable.
I was also guaranteed no other laser aesthetics business would be advertising in the same place which I now know of at least one other who are.
When I tried to cancel my contract I was threatened with legal action.
Please don't use this company.
Date of experience: 12 October 2023
Reply from Direct Digital
Hi Susan, thank you for your review and I am sorry to read your comments. I have looked into your account and can see that you have multiple sites where you are advertising with varying screen sizes including a 6ft free standing totem. Please be advised that the length of the contract and the termination process is clear on the contract, so please refer to the contract for further clarification. I will investigate the threat of legal action, as this is not something we do, unless the circumstances require this.
Working with Izaani was awesome. She was very professional and always extremely helpful. When I had changes, she quickly understood what I wanted and was able to convey these changes accurately to the developer. I can't thank you enough for all the time you spent with me. I would give you 10 stars if I could! Thanks again and you're the best!
Date of experience: 01 August 2023
Reply from Direct Digital
Hi Paul, thank you for your review. I am glad we have worked with you to produce an advert of your liking, making changes that you have discussed quickly. If you do require any further assistance please do not hesitate to contact us we are always happy to help.
I have had the digital screen installed for many years. It was recently upgraded.
The customer service is great. I had an issue with connectivity and an engineer was dispatched very quickly.
The content of advertising on the screen is professional and eye catching.
Date of experience: 01 June 2023
Reply from Direct Digital
Hi Paul, thank you for your review.
My order was placed from Dublin on the Sunday after Christmas and as promised, I received it within three days of dispatch. The delivery of my lens was constantly updated and received in perfect condition in a well packed box with the added surprise of free gift of a power bank. As I ordered from outside of UK, I did have vat to pay in my own country, but price of lens was still competitive and I would have no hesitation in reordering from them again or recommending them to others. Great service!
Date of experience: 05 January 2023
I offered my B&B to host a direct digital representative for a night in trade for an advertisement to be seen in a local hotel. Everything so far has been great, have not seen the 20 second advertisement but was asked to leave a review beforehand. I will post more once I see and have a complete experience.
Date of experience: 08 September 2022
Reply from Direct Digital
Thank you for your review
