TNT Direct Reviews 456

I don’t usually bother with reviews; unless I’ve had a great experience to share. Like this one. I used TNT Direct (from being re-routed from TNT’s main web address) which is part of FedEX; the economy service to send an 18kg box from UK to Canary Islands. From start to finish the service was superb. As was the price. The driver picked the parcel up no problem on the nominated collection date. Thereafter it was so easy to use either the iPhone app or website to track every move the parcel was making at each stage of its travels. There must be around 30 separate detailed entries of times and places the package travelled through; with a short narrative of what was happening at each stage. 9 days later, the parcel was delivered intact, unopened and cleared through local Custom’s controls. Within half an hour of its delivery; the app had detailed that too. I paid just under £70 for the service and it was much cheaper than another couple of large couriers that I price checked for comparison. That included £20 for covering the contents with insurance to the value of £450. I’ve read some other reviews that have been less than complimentary about the service they’ve claimed to have received. For me, honestly, I’ve found the whole experience to be seamless and exemplary. Especially so, given the pandemic situation and problems with global transport etc. It’s been simply brilliant! I’ll now be using this company as the regular go-to for sending gifts etc to friends and relatives living in the Canary Islands. I have no hesitation in recommending the company to anyone!

Please add PUBG 10,and i wish you'll give us atleast regular 20 load after we experience a malfunction of your sim,data connection suddenly stop,and i have proof my friend,brother and i experience this data lost at the same time,and one more thing PLEASE DON'T TAKE OUR REGULAR LOAD

Dreadful. Parcel not delivered but because we didn't ask within 28 days they can't help. The country is in the grip of a pandemic for goodness sake, it's an easy get out to say 28 days to request more info. Parcel is protective screen sent to security as business was closed, only became aware of none delivery as business looks to re-open.

Absolutely shocking service. Said online that no one was at home and message left. Absolute lies. Disgusting service where drivers can't be bothered to drive into the countryside. It's now 2020 can we please have more accountability by having a tracking App, like Amazon? why is that so difficult to achieve? Customer service is only in the name. Shocking clowns on the end of the phone saying I dunno with the dumbest voice you have ever heard. Amazon get involved in international delivery service and get rid of these clowns.don't think going to FEDEX will change anything they ain't no better. 1980's services...disgraceful.

I bought a table it was delivered by TNT direct the packaging was ripped and the table damaged. I am trying to get hold of someone but it’s impossible. Rubbish service appalling after sales don’t use at all.

I wanted to use TNT Direct as my usual carrier has limited insurance and I wanted to ship a higher value item. All booked with added insurance but the collection just didn't happen and the tracking just said there was no info available. The only way I knew it wasn't collected is that the people holding the package for me at the collection point told me - nothing at all from TNT.

I phoned and they said I needed to use the live chat which I did, although it was a slow and irritating experience. They said the driver had logged a failed collection but hadn't given a reason. I paid £114 for collection Friday with delivery by noon on Saturday. They then told me the best they could do was schedule another pickup for Monday with delivery on Tuesday.

I told them to just refund and and I'd book with someone elce (Addison Lee bike service delivered my item 2.5 hours later for £115!). They said I had to request the refund online, which I did, only to be directed back to the Live Chat.

I've raised a chargeback with my credit card company and advise everyone to AVOID TNT!!!

Paid extra insurance and item arrived smashed glass everywhere! Put in a claim waited for contact just seen they’ve REJECTED my claim as I haven’t been in contact! THERES NO CONTACT DETAILS AND NO COMPLAINTS DEPARTMENT! They’ve smashed my item AND taken an insurance premium that they haven’t honoured. AVOID like the plague and if you absolutely need to use their service DONT pay for extra insurance AS IT DOESNT EXIST.

This star is only for the customer service assistant who tried to be helpful but the TNT system beat her too. The system is not user friendly, the website does not have a link to customer service helpline and no telephone number either. The email received to agree an account won't go through so I can't access the account. Generally a really poor service due to systems that don't work which result in a poor customer experience. Come on TNT you are an international company do something about your website and IT links!

If I could give 0 stars I would. Abysmal customer service. My package was delayed and, having spent nearly an hour on Live Chat, they could provide me with less information than on the tracking page! Also said they would look into it and get back to me in 1-2 days!!! HELLO, the whole point of sending by overnight courier is that it is urgent and cannot wait 1-2 days. I have now lost the will to live and will never use TNT or Fedex ever again.

Disgusted by the service provided by TNT Direct. Our package was an electric piano, secured with wooden planks, securing tap, and 15 layers of bubble wrap. Upon collection there was a single employee, to load a 150kg package. Originally we would have had only 1 other individual at home to accept the collection, but they are physically limited, and so would not been able to help. They relied on the assistance of someone who luckily was off of work very ill. The employee refused to load the package the correct way, or secure it with any of the equipment that was on board. They were extremely rude, just blatantly ignoring the person assisting them. When arriving at the destination, the item had clearly been purposefully damaged from either miscellaneous acts, or pure negligence. The piano is cracked and completely destroyed into multiple pieces. To top it all off, there is no direct line to contact them, and it is extremely difficult to find any other method of communication.

Unacceptable service. Parcel booked 3 days in advance of collection, courier not shown up for the first arranged day , then again did not show up the second day, which meant I had to get to the depot myself to hand deliver my own parcel to make sure it gets shipped as soon as possible. In more detail, costumer service have been extremely unhelpful telling me it will be collected,so I waited during their extremely vague window of 9AM-5.30PM, the day was over and they had no reason to give me as to why my parcel was not picked up and no way of tracking where the driver might be or why they failed to collect it. Costumer service team re-booked my collection for the day after in yet another 9AM-5.30AM window so I waited. Not able to track exact collection time frames beyond 'collecting...' is really not a great service. Other couriers track their drivers and give better estimates, if not of exact collection time, then at least the ability to track the driver and estimate accordingly. The fact you can't actually track or guarantee your collection should be clear before booking the express service. Even so, once a collection has failed there needs to be feedback as to way and some attempt at remedying the situation. Re booking another collection that again fails without a reason why is simply not good enough. It was only after contacting the various London depots that I find out that 'our depot cancelled your collection yesterday once our driver had attempted your collection' once asked why it was canceled the operator replied: 'our driver attempted your collection yesterday however they were advised there was no goods to collect '. I copy these quotes from our chat. I don't understand how a courier service shows up at a destination and leave without having spoken to the person they are meant to be collecting a parcel from. They had my contact details, which I triple checked they were correct after nobody turned up on day 1. Once back on customer service through TNT Direct, I passed on the information I got from the depot and they claimed its incorrect and my shipment is still due for collection today. On the tracking portal with my TNT reference it said delivered (!) at the top - while parcel is still with me NOT collected. Complete miscommunication between the services and systems at TNT and having me trying to figure out what has gone wrong with my collection and how to get it delivered successfully without further delays. I selected the express service because I needed my parcel delivered on a specific day, failing to achieve that but also having to spend many hours with your team both at TNT Express and TNT direct to figure out what is wrong and then having to get to the depot myself to drop it off is simply an unacceptable service. I expect a refund for this service but frankly dread having to speak to customer service again where automated messages will apologise for the inconvenience but offer no further help.

I cannot understand how they still operate.

TNT have just tried to deliver a parcel to my house whilst I am in.
I was ironing when I heard a card being pushed through my letter box.
I immediately went to see what it was and quickly found my door keys to try and catch the driver.
The driver was nowhere to be seen.
I know for a fact that the driver did not ring the bell or knock on the door.I would have heard, as I had heard the card being pushed through and I was ironing behind the door.
This has happened repeatedly with this company and I always get the same response, which is that there was no car on the drive,so they thought no-one was home.
Why do these companies employ people who are incapable of doing the simplest of tasks?
People have cars in their garages or some don't have one at all.
JUST RING THE BELL OR KNOCK!!!It's not difficult or complicated.
I received a call from TNT within 30 seconds of the failed delivery as they wanted to arrange a re-delivery and told the lady about the incompetent delivery driver.
She said she would try to get them back today,but I don't think they will as they don't care nor are they competent.

I sent a parcel to canada the parcel reached canada I had to pay a extra $160 and when my parcel arrived it was damaged and pulled apart by customs I insured my parcel but now tnt asking me 1000 question trying to avoid payout for my parcel and you cant talk to anyone this service is appalling. TNT direct you treat your customers like
we have no rightto complain and I will be taking this case further and I will be claiming every penny for the time you take away from me. I have sent proof of screen shots and all I get back is another questions asking for further information.

This is my experience, booked for a collection the following day...nobody arrived to collect. Surely you can contact them to find out why?...wrong! Online chat finished, scoured website for an hour to find no direct way of contacting them. TNT direct is not actually the TNT we all know, it's a separate company so this is completely misleading. Apparently Parcels2GO are who you speak to, they are the same with no link to actual TNT who do the collecting. Parcels2GO cannot get in touch with actual TNT in any way and cannot help with any enquiries as to what's going on. The key to a successful company is communication, something nobody in this frustrating debacle is able to provide. I sit here for a 2nd day waiting for a collection that nobody can tell me if it will happen or not...oh and you want to drop it off yourself at a depot to make sure?...no sorry, you can't do that.

TNt lost my new £400 TV, opened about 10 cases over 2 months passing me to different departments. It was supposed to be next day delivery. They finally decided that they can’t refund me even I had full cover protection. Very dodgy. TNT said Amazon was closed on the day TNT tried to deliver, but Amazon was not closed on this day. They just stole my £400 TV, do not recommend.

Tnt direct shame on you. Over 2 months since a parcel went missing in Spain and your emails about we will resolve with the next 2 weeks back in January claiming we have to search for the parcel is nothing but lies. Your chat hosts lie, you lie to your customers, you don't pay out or have any intention of Communicating and we are lect choice but issue a county court claim as its knocking on months in total since we sent the item. Your customer service is truly disgusting. No doubt you will lie your in court response as being honest is something you struggle to do. we have given you every chance to communicate. Your fully aware or the missing item. But all you do is lie. Please for everyones sake close down your business model as it is nothing short of deceit and lies and you owe our company a total of 269 plus court costs. We are disgusted

There is no telephone number to contact customer service! you can only do online chat which is like talking to a brick wall!

Wasted over an hour on online chat for a shipping label for consignment booked/paid online and in the end still not resolved.

Would not recommend to anyone!

I had 4 packages collected; 1 was lost in transit and 1 had the contents stolen from the packaging (they were nice enough to deliver the empty envelope though).
All contact has to be made via atrocious web chat service; all agents are utterly imcompentent and unsympathetic around any complaints and fail to give two (insert profanity) about you, your query/issue or even their own customer satisfaction.
Absolutely disgusting attitude from their agents.
I will also be sure to avoid FedEx Express as apparently TNT Direct will change to this in the future.

Failed to collect my parcel once then rebooked. Failed to collect on second day. On both occasions the TNT tracking system reported as collected. Dreadful service and re booked with another courier.

How appalling can a service get!!! I arranged for my two Parcels to be collected, but they were collected 7 days later. One package was returned to the original address, then I had to pay customs on both packages, over $250. One packed arrived five weeks late, the other just on 7 weeks late. Package 2 was badly damaged, which is going to cost me another $330. I have been trying to get hold of the claims department since December and have been passed from NZ to UK and back again. The service I received was absolutely shocking and I will not be using this company or recommending it to anyone. I only gave one star so I could write a review, I would give minus at least 5 stars. DO NOT USE THIS COMPANY AT All, STAY WAY.