Direct Sports Reviews 1,120

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product selection, competitive pricing, and efficient delivery services. Many appreciate the quality of the products, from rackets to shoes and apparel, often highlighting their durability and performance. The ease of navigating the website and the helpfulness of the information provided are also consistently mentioned as positive aspects. However, some customers experienced issues with their orders, including incorrect stringing tension on rackets, receiving unbranded items instead of specified brands, or problems with packaging leading to damaged goods. A few people also reported difficulties with exchanges and delivery delays, particularly when paying for expedited shipping, and some found the product descriptions on the website to be unclear.

What people talk about most

Product

Users describe positive interactions with product. Many customers are pleased with the quality of items like... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, highlighting quick and prompt delivery... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers found the ordering process... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the good quality of products, such as... See more

Price

Reviewers highlight positive aspects of price, often praising the excellent value for money and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to navigate and understand. They provided me with good information in terms of the strings and tension. Prices are good compared to other popular sites such as Amazon. Wait time wasn’t too long d... See more

Company replied

Rated 4 out of 5 stars

Good speedy service from this retailer. Purchased a pair of Babolat badmington shoes hoping the they would fit and they are bang on. Will continue to use as I favour the option to use Royal Mail deliv... See more

Company replied

Rated 4 out of 5 stars

Very fast delivery and well packaged. I ordered an Astrox 99 Play from Direct Badminton and received the latest version (black and green). The price was competitive. The racket is head heavy with q... See more

Company replied

Rated 4 out of 5 stars

I bought this NCS badminton for a try, and found that it is pretty good, traveling very much same as feather shutters and last much longer. Usually we use 2 Victor Master shutters for one session. Th... See more

Company replied


Company details

  1. Badminton Court
  2. Badminton club

Written by the company

Badminton Equipment Sale. Great Prices. & Fast Delivery. Yonex, Victor, Carlton, Yehlex, Apacs, Asics & More. Leading UK Badminton Retailer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ordered two pairs of Yonex Eclipsion Trainers

Ordered two pairs of Yonex Eclipsion Badminton trainers. They came in good time and were packaged fine. I returned one pair of them, which I received the returns label for & refund in good time afterwards. Would buy from Direct Sports again.

3 August 2025
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service, ordered 3 rackets strung to 26lbs which turned up at around 19lbs of string tension.
And have refused to refund me unless i send them back to be tested

14 August 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi Luke,

Thank you for your feedback.

I understand you have a potential issue with your rackets. I’m afraid we cannot simply agree to a refund without having first confirmed that there is indeed an issue present. I am not aware of any company which will issue a refund just because the customer has requested one.

We offered to provide you with a free return label so that you could send your rackets to us for assessment, but I understand you declined this. I am unsure as to why you would be against returning your items unless of course there is no issue present and you quite simply just wanted to pay less for your items.

Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Excellent service

Excellent service, ordered 8 tubes of Yonex Mavis 300 shuttles on the Saturday arrived on the Monday, great deliverey...

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Ordered Yonex nanoflare 1000 tour and…

Ordered Yonex nanoflare 1000 tour and had upgraded string with Aerobite at 28lbs tension.
Item arrived well packed the day after ordering.
Absolutely amazing service and fast delivery.
Item is good quality and the restringing service is the best.
I can’t say no more but everything is good.
It’s not my first time to order here BTW.

7 August 2025
Unprompted review
Rated 2 out of 5 stars

Have had 2 items now and paid for next…

Have had 2 items now and paid for next day delivery. Neither came next day. Was promised a refund for delivery...still waiting 😡

6 August 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi Paul,

Though this is a review of your chosen delivery company, if you could please provide your order number we can look in to this for you.

Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Brilliant

Brilliant, good guidance on how you should buy half a size up on yonex trainers. My feet are size 10 and the 10.5 yonex badminton trainers are a perfect fit. Fast 2 day free delivery.

Very impressed from start to finish

30 July 2025
Unprompted review
Rated 2 out of 5 stars

Very disapointed I paid £5.99 for…

Very disapointed I paid £5.99 for delivery but unfortunately the shoes didn’t have the carpet court soles that I expected so requested return , all went well until 7 days later I recieved the refund only to find that I had been charged a further 3.99 for the return .
I definitely won’t be buying from here again

Hi , thanks for your reply , you are right the shoes that I ordered were described as “all surface” unfortunately , apart from the soles, they look exactly like the carpet shoe , design colour etc! I confirm it was my error ordering this shoe.
My disappointment relates to the charges for delivery , particularly the return fee , none of the emails I recieved relating to my return request mentioned anything about a charge and whilst I appreciate that you say return fees are clearly defined on your website for viewing prior to ordering, my first thoughts when buying goods isn’t generally about needing to return them again

1 August 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi Miss Weston,

Thank you for your feedback.

We no longer sell carpet shoes I’m afraid and haven't done so for around 6 months. Without having your order number, I do not know which shoes you purchased from us but any shoes suitable for playing on carpet would have had “Carpet” within their name, and would have shown an image of a shoe with an entirely smooth sole.

Would you like to provide your order number so I can look into this further for you?

Unless we have sent the incorrect item to the customer, all refund returns are subject to the £3.99 return fee if the customer chooses to use our return label. This information is readily available to view on our website before going ahead and placing an order with Direct Sport.

We thank you for providing us with an opportunity to clarify this for you.

Kind Regards,
Direct Sports

Rated 5 out of 5 stars

The product came very quickly

The product came very quickly. It was as good the image on the website.
Very pleased with overall purchasing experience. A clear and navigable website, making it easy to find what you need.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

I ordered a badminton racket and the order was dispatched less than an hour after placing the order. However, it arrived damaged and so I contacted Direct Badminton/Direct Sports and they said they would replace the racket with no hesitation. The new racket was dispatched the same day I raised the issue and it was delivered the next day.

I also chose to have the racket restrung and the stringers did a fantastic job.

I cannot fault the customer service. I will definitely be buying from this company in the future.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Returns Policy and Follow-through

Order was dispatched quickly and correspondence was good.
I had ordered the wrong size shoes and I was able to return these and replace them with the correct size at no expense, in a timely efficient and very easy manor. My new shoes were again delivered in really good time.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Purchased pair of Victor S82 badminton…

Purchased pair of Victor S82 badminton court shoes.
Can safely say these are the BEST shoe I have ever owned. True to size (9) feel like part of me rather than codding around the court.Would recomend,I did purchase in the sale.Great product and service.
11/10.

3 July 2025
Unprompted review

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