directbikes Reviews 114

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, performance, and appealing design, with many expressing extreme satisfaction with their purchases. The delivery service is frequently commended for its speed, efficiency, and careful handling, often arriving on time and well-packaged. Reviewers also appreciate the helpful and friendly staff, noting their excellent customer service and communication throughout the purchasing process. However, some customers also noted that after-sales support for accessories was not as responsive as the initial sales experience, suggesting a potential decline in engagement once a motorcycle is sold.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers express delight with their... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Quality

Clients share positive opinions on quality, consistently describing the mopeds and scooters as solid,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their outstanding... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Buying my moped was simple, information was provided, easy finance with klarana. Staff were friendly. Moped arrived in tip top condition and have been enjoying it ever since.

Rated 5 out of 5 stars

Such a lovely warm and friendly company. We ordered a venom scooter and a member of Thier team rang my husband and were great on the phone. Delivery to out house on day and time arranged. Lovely looki... See more

Rated 5 out of 5 stars

Just received a cheetah scooter. Very well packaged especially that the scooter was getting delivered to fife. Best delivery man ever. Helped unpack the scooter with me. Thank you guys for everything.... See more

Rated 5 out of 5 stars

I have the 50cc retro scooter in black. Delivery took two days. They included a free top box as promised. It's my first scooter so I was nervous, but it's easy to handle and perfect for city rides. Cu... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superstars

Superstars! Very solid well built moped. Kudos to the team for such an outstanding service. 👍🛵

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Such a lovely warm and friendly…

Such a lovely warm and friendly company. We ordered a venom scooter and a member of Thier team rang my husband and were great on the phone. Delivery to out house on day and time arranged. Lovely looking scooter. Great customer care which is unusual these days.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Bought my moped from here

Bought my moped from here. Have been using for the last year daily. They are very helpful with any parts I need. The moped is good little runner and extremely happy with it 😊

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Just received a cheetah scooter

Just received a cheetah scooter. Very well packaged especially that the scooter was getting delivered to fife. Best delivery man ever. Helped unpack the scooter with me. Thank you guys for everything. Adam

5 December 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. I purchased a ninja. Cracking little scooter. It was packaged perfectly keeping it secure and arrived on time. Thank you, will be back in future.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered a scooter on Tuesday and it came Wednesday. I've never had a delivery so quick. Well happy with it. I would definitely buy again. 5 stars from me

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great moped

Bought a moped from here. The price and service were spot on. The moped once I received it was in perfect order and is a lovely looking machine and drives well.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Buying my moped was simple

Buying my moped was simple, information was provided, easy finance with klarana. Staff were friendly. Moped arrived in tip top condition and have been enjoying it ever since.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous scooter and service

Fabulous scooter and service. From ordering to delivery there was good service and communication. You speak to real people not robots! My 125cc cheetah scooter came next day and is great. I very much recommend them.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I have the 50cc retro scooter in black

I have the 50cc retro scooter in black. Delivery took two days. They included a free top box as promised. It's my first scooter so I was nervous, but it's easy to handle and perfect for city rides. Customer service was responsive when I had a question. Overall a very good experience.

18 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look