DirectGames.Store logo
Visit website

DirectGames.Store Reviews 461

•
TrustScore 4.5 out of 5

4.6

Video Game Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value and efficient service, often highlighting the affordability of the products and the smooth activation process. Many people appreciate the quick delivery of product keys and the ease of installation, making their overall experience straightforward and stress-free. Reviewers also commend the customer support for being helpful, responsive, and providing clear assistance when needed, which builds confidence in the service. However, some customers reported issues with product keys not working or being previously used, leading to activation failures. A few other people also felt that customer service was unhelpful or unresponsive when problems arose, particularly concerning OEM license limitations or Groupon purchases.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers reporting that product keys, such as... See more

Price

Users express high satisfaction with the pricing, consistently describing it as a great deal and very... See more

Service

People report positive experiences with service, often highlighting the excellent and super fast service... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support as great and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and speed of the process. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Installing Win11Pro (ARM version) on a Mac under VMware, needed a product key fast, remembered DirectGames. Took less than 5 mins after purchase to get an email back with a key, WORKED, plain and simp... See more

Rated 5 out of 5 stars

Great seller. Key is delivered in a timely matter. I know key retrieval can be difficult for some but follow steps given and no issues. I will say the redemption page looks more like an instructions p... See more

Rated 5 out of 5 stars

Purchased a Win 11 Pro license key and everything worked perfectly on my laptop. The activation process was smooth, and the software runs without any issues. Highly satisfied with the experience—gre... See more

Rated 5 out of 5 stars

Solid service- they delivered the keys very quickly. I’ve used them for multiple windows keys now across different builds and choose Direct Games because they get the product key ready for me before I... See more

Company details

  1. Video Game Shop

Information provided by various external sources

Direct.Games is product key specialists introducing Electronic Software Delivery (ESD) sent instantly and offering remote-installation free services. Distributing Authorised OEM and Retails product keys of leading software.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

461 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Win11Pro (ARM version) product key - FLAWLESS!

Installing Win11Pro (ARM version) on a Mac under VMware, needed a product key fast, remembered DirectGames. Took less than 5 mins after purchase to get an email back with a key, WORKED, plain and simple. Fantastic price. Checked out their Win11 Install support page to see what they had; Probably have MORE info than Microsoft themselves! TOP SHELF. *WILL* buy again!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Insanely fast, cheap, and super helpful!

Not only was the entire transaction incredibly fast (not even 5 minutes), but they were able to help me with issues with my key because I had the wrong version of Windows. Very professional and cheap! Highly recommend.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Great seller

Great seller. Key is delivered in a timely matter. I know key retrieval can be difficult for some but follow steps given and no issues. I will say the redemption page looks more like an instructions page as it is a reduced size(on my Samsung phone). I've purchased multiple keys with no issues.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Easy

Worked perfectly for a machine that needed a new OS. Key was ready for use quickly, and it was an easy process.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

first of all i didnt get to dowload…

first of all i didnt get to dowload anything,i didnt get the codes for the windows 11 i feel i upset i guess i am gonna go and buy me a whole new laptop because i nrrd my money back

7 October 2025
DirectGames.Store logo

Reply from DirectGames.Store

We’re very sorry to hear about this issue. Please check your spam or junk folder in case the email with your Windows 11 code was filtered. If it’s not there, contact us directly at info@directgames.store
with your order details — we’ll verify and resend your code right away.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look