Directline Flights Reviews 

I booked 4 return flights to Greece for July 2020. Like most others here, they were cancelled and EasyJet issued a refund to Directline flights on 29/7/20. I still have not received any refund. I understand that due to the Covid situation everything takes longer, but to wait this long is ridiculous. No word from Directline flights

They are a bunch of crooks who pass themselves off as Easyjet then disappear with your money when you need to contact.The police need to investigate them for fraud.

The beef and vegetables were beautifully cooked but the gravy was thin and greasy. It was all over the food and I couldn't finish my meal.

Absolutely disgusted paid for flights from London Gatwick through direct flights leaving on 29/5/2020 flight no K18V9XV using easyJet as the carrier due to the situation the flight was cancelled revived an email in June regarding a refund saying the amount would automatically be dealt and paid into my account that’s the last I’ve heard totally disgusted direct flights hold your head in shame and the trusting public use an alternative booking company

I had been waiting for my Ryanair refund To go in to my account beginning of September. Have found out was sent to direct line even though I thought I was booking direct. The refund Ryanair sent back to them is £60 less than I paid. Are they going to charge me even more for ‘processing’ returning my refund ?????? Still waiting to get a response from direct line. Since posting this Directline have responded promptly and returned my refund. Thank you to their customer services

I am in the same boat as everyone else, i received an email from easyjet to say that Directline Flights had been given my refund on 15 july 2020 and would be paid to me within 5 days as yet 3 months later i have still not received my money.

Like many others on this site, I am struggling to get a refund for my flight which was cancelled for the 06/04/20. Booking reference EZ43313. I find it hard to believe that there has been insufficient time to process the application which was made on the 20/04/20. Easy Jet confirmed the refund to Direct Line months ago. I have waited patiently but with no avail. I have now tried phoning and emailing But have received no response. However I note that they are responding to comments posted here so let’s hope this gets a response too.
Given the Stress, delay,inconvenience and anxiety this has caused me as a pensioner I would expect compensation from the organisation, not the withholding of £50 on the pretext of an admin fee.

I am still waiting on my refund from my Flybe flights that were made in February. I requested an update in March but have heard nothing since the general email on 28th April. This is very disappointing.

My flight was cancelled because of covid. It took me 3 months and several emails and wasted time to get a refund. In addition, they didn't refund the full amount and they didn't say in advance they wouldn't. When I booked, it looked I book directly with Easyjet , as I put Easyjet in the search engine. It turned out, I booked it with Direct line and despite they told me now that it was an admin fee, I didn't see it at the booking or any warning that it won't be refunded.

My holiday flight was cancelled. Months later I sent a reminder to this company that I was waiting for a refund. EasyJet had refunded my money to them but they did not bother to send it on to me. Probably hoping I wouldn't pursue it.
The refund was minus their fees (£50). Thinking back to the booking, I thought I was booking with EasyJet direct. Computer chicanary by this shoddy company took charge of my booking process and overcharged me. IT WILL NOT HAPPEN TO ME AGAIN so others please be warned DO NOT USE DIRECTLINE FLIGHTS, you are paying them for nothing.

I've been using them for years and never had a problem. If I do have a car accident, I'll update my review but right now their service has been exceptional

Due to the covid travel restrictions we have now had to change our flights to Majorca twice. On both occasions the staff at Direct Flights could not have been more helpful. They responded quickly on both occasions to our requests and it seems rare these days to find such high quality customer service. I am normally not one to leave reviews, but on this occasion I was determined to let others know what a great service Direct Flights provide to their customers.

Disgusted that even though out flight was cancelled we lost £100 I think this is disgusting since 1- I was under the impression I was booking direct 2- I didn't choose to cancel . £100 admin fee is ridiculous . All other airlines have refunded full amount

I booked a flybe flight late last year. When flybe collapsed directline contacted me and I did get my money back. I didn't have to do anything but it took months.

Fast delivery of the bouquet, a good mix of roses and other colourful blooms with lovely matching ribbons. WIl use agaibn. Thanks.

Like so many others reviewing here I had no idea I had booked with Directline as all my correspondence appeared to come from Easyjet. Flight cancelled by Easyjet I allowed a good time to pass beyond their promise of vouchers. When I chased Easyjet they had no record of booking but said money refund had been made to a different card number. After some investigation found the recipients were Multicom. These in turn are Directline! Wrote to them and got immediate response. The refund that I know Easyjet had sent to them on July 17th had 'just arrived' on 2nd September. It came through very quickly after that. I paid originally in Sterling, the refund from Easyjet to Directline was in Euros, my final payment iin Sterling and £18 less. Very difficult times for everybody in the travel industry so not complaining as such - JUST MYSTIFIED!

They don't do anything other than make your life harder.
You cannot get hold of them, and you cannot manage your flight booking on the easyjet website.
A real scam!

Booked through easy jet and was taken to the direct line page waited over 3 months for my refund to be given for it to be £50 pounds short over a service fee !! When emailing about this I am been told it is in the terms of condition of cancellation even tho the flights were not cancelled by myself, because apparently they need to pay their staff with my hard earn money . Absolutely disgusting I would highly recommend not booking with these - K1KCS87

Did think I was booking with Easyjet but that's an other matter, flights got cancelled, I followed the instructions I was given in an e-mail from Directline over cancelled flights and contacted them four weeks later as instructed, the money I was owed went back on to my card three days later, so can't really complain seeing all the turmoil that has been going on.

Still awaiting my refund and where to go, I have been in touch with many people and I will next be going to trading standards and watchdog should my refund not be completed.
I along with many others thought I was booking direct with easy jet however this is not the case I have spent hours trying to resolve this issue and I keep getting passed from pillar to post and still no refund I would appreciate this been rectified asap before I take my complaint and outstanding money owed further.
booking reference - K1765JB
regards
chris gough .