Awful customer service, been waiting for my phone to arrive for the past 4 days. Have taken 3 full days off work, waiting in all day and no phone has still arrived. Delivery been cancelled on 3 separa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great choice of handsets and tariffs. My choice of handset was ready and available for upgrade on my current contract. Ordering was very easy and straight forward. Customer service was spot on with qu... See more
Company replied
I am very pleased at the service offered by Direct Mobiles. Even after I ordered my new phone they contacted me to inform me of a potential problem, which I knew about, before dispatching my new phone... See more
Company replied
Although to the untrained eye, it can be difficult to navigate the prices, I found this relatively easy, and found myself the most excellent deal. The phone came quickly and everyone at every level th... See more
Company replied
Company details
Information provided by various external sources
We make choosing a new mobile phone simple! All the best UK deals, from all the networks, all in one place and hand-picked by humans. Whether you want the latest iPhone, Samsung Galaxy or a great value SIM only offer, we're here to ensure you get the best possible deal available.
Contact info
Bemin House, Cox Lane, Chessington, KT9 1SG, Chessington, United Kingdom
- 0203 869 4251
- customerservice@directmobiles.co.uk
- directmobiles.co.uk
3.6
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bish bash bosh ✅.
1 September 2018
Unprompted review
Reply from Direct Mobiles
Dear Lewis,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Got 2 phones with them and I'll go for…
Got 2 phones with them and I'll go for the next ones with them too. Great prices, special offers, gifts etc. Highly recommended!
1 September 2018
Unprompted review
Reply from Direct Mobiles
Dear Bart,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Rip off merchants
Tried to order a deal through this company. Selected the deal on their product page, went all the way through checkout etc. putting in my bank details, card number, pretty much all the personal information anyone would need to commit fraud and then when I got to the end of checkout to review my basket & details etc. the deal I'd selected was showing in my basket but the upfront & monthly payments had changed. They were trying to charge me nearly twice as much as I had originally selected. When I asked them why it had changed they claimed the deal with EE had ended at midnight. Yet they were still selling it at 08:45 this morning but by 9am when I got to the end of the checkout they were moving the goalposts.
For their sake I hope no money disappears from my account now that they have had all my bank details put into their systeml.
Absolute joke of a company. Worst shopping experience I've ever had.
UPDATE: I've ended up having to order through these jokers anyway but had to pay more for a plan with less data after they refused to honour the original deal.
29 August 2018
Unprompted review
I am satisfied with my purchase I will…
I am satisfied with my purchase I will award five stars for the excellent service
28 August 2018
Unprompted review
Reply from Direct Mobiles
Dear Daniel,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Great customer service
Great customer service, replied to queries very quickly.
28 August 2018
Unprompted review
Reply from Direct Mobiles
Dear Peter,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Excellent Service
Excellent Service. Above & beyond. Very personalised. Highly recommend
28 August 2018
Unprompted review
Reply from Direct Mobiles
Dear C Ryan,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Reply from Direct Mobiles
Dear Andrew,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Great service
28 August 2018
Unprompted review
Reply from Direct Mobiles
Dear Baiba,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Reply from Direct Mobiles
Dear Michael,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Mis-description
Bought what I thought based on the description a one month data package with ee and wifi dongle actually is a minimum 2 month package if you want to cancel the contract. Should have been clearly stated rather than sold as a one month contract.
28 August 2018
Unprompted review
Reply from Direct Mobiles
Hi,
Thank you for your review on the service you have received.
If you wish to discuss this further, please email us on customerservice@directmobiles.co.uk.
Kind Regards,
Emilie
Customer Services
Excellent Service
Very helpful and easy purchase and extremely good offer which I was fortunate enough to have spotted. Thanks especially to Adam for his help in changing delivery
28 August 2018
Unprompted review
Reply from Direct Mobiles
Dear Mr Hancock,
Thank you for your feedback about the service you received. Is there anything we could have done better to improve your rating?
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Reply from Direct Mobiles
Dear Adrian,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Very impressive
Very impressive. Everything was very smooth. Highly recommended
28 August 2018
Unprompted review
Reply from Direct Mobiles
Dear Sarfaraz,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Can't Fault them.
28 August 2018
Unprompted review
Reply from Direct Mobiles
Dear Wayne,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Quick and completely easy form to fill…
Quick and completely easy form to fill in value great very pleased thanks
28 August 2018
Unprompted review
Reply from Direct Mobiles
Dear Alison,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Ordered online with live chat would…
Ordered online with live fast ordering process and friendly live chat, told direct mobiles what upgrade I wanted and they sorted my order out straight away no messing, I would recommend direct mobiles to anyone.
28 August 2018
Unprompted review
Reply from Direct Mobiles
Dear Nigel,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Great deals matched with great service.
Very good deals. Exceptional value for money. Quick and tracked delivery. I will happily use direct mobiles again.
28 August 2018
Unprompted review
Reply from Direct Mobiles
Dear Shahab,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Reply from Direct Mobiles
Dear Lisa,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Mixed opinions
Easy enough to place order.
Order got delay by a few days, but adaquate communication.
Tried to contact customer service team when item receive - they never answered. Just kept going to a mobile phone voicemail (seems a bit amateur).
28 August 2018
Unprompted review
Reply from Direct Mobiles
Hi,
Thank you for the feedback on the service you received.
We apologise that you were unable to get through to our customer service team. If you wish to discuss anything, please email us on customerservice@directmobiles.co.uk
Thank you and we apologise for any inconvenience cause.
Kind Regards,
Emilie
Customer Services
First class service third time we have…
First class service third time we have used them will always use in future
28 August 2018
Unprompted review
Reply from Direct Mobiles
Hi,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.