Awful customer service, been waiting for my phone to arrive for the past 4 days. Have taken 3 full days off work, waiting in all day and no phone has still arrived. Delivery been cancelled on 3 separa... See more
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Great choice of handsets and tariffs. My choice of handset was ready and available for upgrade on my current contract. Ordering was very easy and straight forward. Customer service was spot on with qu... See more
Company replied
I am very pleased at the service offered by Direct Mobiles. Even after I ordered my new phone they contacted me to inform me of a potential problem, which I knew about, before dispatching my new phone... See more
Company replied
Although to the untrained eye, it can be difficult to navigate the prices, I found this relatively easy, and found myself the most excellent deal. The phone came quickly and everyone at every level th... See more
Company replied
Company details
Information provided by various external sources
We make choosing a new mobile phone simple! All the best UK deals, from all the networks, all in one place and hand-picked by humans. Whether you want the latest iPhone, Samsung Galaxy or a great value SIM only offer, we're here to ensure you get the best possible deal available.
Contact info
Bemin House, Cox Lane, Chessington, KT9 1SG, Chessington, United Kingdom
- 0203 869 4251
- customerservice@directmobiles.co.uk
- directmobiles.co.uk
3.6
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The staff member that I spoke to was…
The staff member that I spoke to was helpful and was very professional over the telephone he ordered the specific colour phone that I wanted.
16 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Samantha,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Reply from Direct Mobiles
Dear Ed,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Excellent service
15 October 2018
Unprompted review
Reply from Direct Mobiles
Dear James,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Fantastic service
Fantastic service. I’ve just advised my wife to go with them.
14 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Shane,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Will never use another mobile provider…
Will never use another mobile provider again.
14 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Yasmin,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Excellent service
14 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Mark,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Very good service
14 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Eliano,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Great communication and customer servive
14 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Kaylin,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
I wish you provided a mobile charger
I wish you provided a mobile charger. as well, but otherwise all good
10 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Anna,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Reply from Direct Mobiles
Dear Paul,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Very prompt with order and good service…
Very prompt with the order and good service on the phone. Also I received for the same price a bigger memory in the phone I'd ordered without asking, very pleased.
10 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Jeremy,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
great prices and no hassle service
great prices and no hassle service, very easy process
10 October 2018
Unprompted review
Reply from Direct Mobiles
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Excellent. Highly recommend
I dealt with David Trigg who was helpful and answered all of my many, many questions without me feeling like I was a complete pain. He provided me with quotes for lots of things (I was a pain) and I couldn’t fault him at all. Good price monthly contract, good price phone, very happy me.
9 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Donna,
Thank you for your feedback about the service you received from David.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Happy with my purchase and very fast…
Happy with my purchase and very fast service!
9 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Jessica,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Unbeatable price
Unbeatable price, great customer service I did have to call them over an issue of the phone not being in stock, they sorted this issue for me. Fast delivery with a courier. 100% recommend.
9 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Hayley,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Good
Phone is good better than my previous one (which broken due to stopping charging). However I didn’t know that the only thing I receive is the phone and SIM card (basically a second hand phone in working condition). For what I am paying I would have liked to have been made aware of this thoroughly beforehand before purchasing the phone.
9 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Chloe,
Thank you for your feedback about the service you received from us.
I apologise you feel that you were not advised thoroughly on the condition of the handset. If you wish to discuss this further, please email me directly at customerservice@directmobiles.co.uk
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Fantastic everything
Fantastic everything. Perfect service, great prices and really well supported throughout. Recommending to everyone.
9 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Chris,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
So good and very fast delivery
9 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Antonina,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Very easy to use website and very fast…
Very easy to use website and very fast service would recommend to other people
9 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Gary,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
never received my amazon voucher,would…
never received my amazon voucher,would avoid this company its a con to get you to order.avoid avoid avoid!!!!!!
7 October 2018
Unprompted review
Reply from Direct Mobiles
Hi Darren,
Thank you for your review and we apologise for any inconvenience caused.
I will email you in regards to this now and get it sorted for you.
Kind Regards,
Emilie
Customer Services
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