I originally rated this website 1 star because I ordered what was advertised as an authentic brand item but received a generic version instead. I’ve now updated my rating to 5 stars due to how quick... See more
Company replied
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See what reviewers are saying
Great experience shopping for garage shelving. Got a defective part, contacted support and received prompt responses and a new part was shipped immediately. I value great customer support and I defini... See more
Company replied
I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... See more
Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... See more
Company replied
Company details
Contact info
3.9
Great
101 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was late wish my order but you were…
I was late wish my order but you were quick to prepare my order and also communication has been great.
17 December 2021
Reply from Direct Sale
Thanks Luisa for your review.
My purchase has been lost
My purchase has been lost and your customer service staff are not getting back to me and I am so disappointed. I need you to send me another one asap
3 December 2021
Waiting time between paid for date &…
Waiting time between paid for date & receive date' nice if it was far less
27 November 2021
Reply from Direct Sale
Thanks Terry, We will share this with the team to let them know to keep up the amazing work
The product arrived OK but there are…
The product arrived OK but there are some queries that I requested answers from Direct on Sale yesterday
I am happy to adjust my review after receiving DOS answer.
23 November 2021
Reply from Direct Sale
Thank you, I have checked with the helpdesk team, and couldn't find any inquiry from your email address or order number. Please email help@directonsale.com.au so we can respond in a timely manner.
satisfied customer
Items purchased were delivered promptly with no fuss and were exactly what i was expecting
18 November 2021
Reply from Direct Sale
Thanks, Colin, we highly appreciate your feedback.
Made a purchase in August 2021 and it…
Made a purchase in August 2021 and it is now November and I am still waiting. No updates. Pathetic service from Direct On Sale.
8 November 2021
Reply from Direct Sale
Hi Mark, I'm not sure if you got notifications, but your order was cancelled and full refund was issued due to stock unavailability.
Product was great
Product was great. Your service help was great
It just took a lot of effort on my part to track and get the product delivered
26 October 2021
Reply from Direct Sale
Thanks Roselyn
The waterproof mattres protectors are a…
The waterproof mattres protectors are a good high quality. This Is the second time I have purchased them, and I will continue to do so.
13 October 2021
Unprompted review
Reply from Direct Sale
Thank you Vanessa
I found communication very poor
I found communication very poor. When courier dropped it off, he /she did not ring our doorbell ,it was just left there without our knowledge. Would have been nice of them to ring doorbell to let us know.
7 September 2021
Reply from Direct Sale
I'm sorry to hear this Giulia, but we do not control courier companies. Due to covid-19 they strictly follow government guidlines for contact-free delivery.
Shopped 1 week ago no tracking no
6 September 2021
Reply from Direct Sale
Your order has the tracking number, please check your spam/junk folder. It in transit, there has been delays on transit times by Australia post due to Covid-19 restrictions. Please check the link below for more details by Australia post https://auspost.com.au/service-updates
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