Directplants Reviews 

796
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality of the plants, highlighting that they consistently arrive exceptionally healthy, carefully packaged, and ready to thrive in their new gardens. Consumers also truly appreciate the prompt delivery service, alongside responsive communication and exceptionally smooth ordering processes that make online transactions effortless from start to finish. However, some reviewers were not happy with delivery issues, mentioning frustrating shipping delays, unhelpful couriers, or entirely missing packages that caused considerable stress. A few other people also felt that plant quality fell short on rare occasions, reporting receiving severely damaged, incorrect, or diseased items without receiving proper resolution.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting healthy plants and secure... See more

Quality

People report positive experiences with quality, frequently noting that plants arrive in excellent, healthy... See more

Delivery service

Consumers find delivery service to be extremely satisfying, frequently highlighting prompt shipping times,... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery and secure... See more

Service

Reviewers highlight great satisfaction with the service, frequently praising fast delivery, easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... See more

Rated 5 out of 5 stars

Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier. Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidab... See more

Rated 5 out of 5 stars

A great buying experience from start to finish. Communication was good throughout and we knew exactly when our trees were arriving. This is the 2nd order from Direct plants and certainly won’t be our... See more

Rated 5 out of 5 stars

Very well packaged and delivered perfectly! Thanks guys and here’s hoping for a lovely crop of cherries next year or so👍🏻 lovely set of plants and thanks for the extra plant to … will definitely be... See more


Company details

  1. Garden

Information provided by various external sources

We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

796 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(796)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very well packaged and delivered…

Very well packaged and delivered perfectly! Thanks guys and here’s hoping for a lovely crop of cherries next year or so👍🏻 lovely set of plants and thanks for the extra plant to … will definitely be ordering again from Direct Plants again!

4 July 2026
Rated 5 out of 5 stars

Highly recommend DirectPlants

Highly recommend DirectPlants. Packaging is exemplary. NONE of this sticking too many plants in a box. My order was split into 2 boxes and they taped pots together. Plus the use of a plastic bag to stop soil from spilling in transit. Always end up sweeping up after other company's. I was kept updated throughout my order. Top delivery service. Shrubs ordered are well established, none of this smallest shrub ever. This made me reorder further shrubs. Highly recommend and I will definitely be back. Big Thank You indeed. Keep up the good work

30 June 2026
Rated 5 out of 5 stars

Great quality plants and great value

Great quality plants and great value. I was doubtful at first as I didn't get any communication after the initial order confirmation but pleased to say that within 5 days I had my plants. They were packaged really well so in great condition when they arrived. Even got a bonus shrub for free as my order was over £50. Would definitely recommend Direct Plants.

30 June 2026
Rated 5 out of 5 stars

extremely impressed

I am extremely impressed by the two plants which arrived today!! They are in beautiful condition and both huge!!!
Excellent care has been taken of them, so I wanted to say thank you so much!

30 June 2026
Rated 5 out of 5 stars

Excellent plants, timely delivery

I ordered a Rowan and Mahonia. They arrived carefully and thoughtfully packed in the same package which was over 6' tall to accommodate the Rowan. Both plants were in excellent condition.
Delivery driver was on time polite and helpful.
This is the first time I have used Directplants and it won't be the last.

14 June 2026
Rated 5 out of 5 stars

Very easy to order and I was kept…

Very easy to order and I was kept informed until delivery which is reassuring. Delivery was much quicker than expected and the almond tree hadn’t suffered at all. I would definitely use this company again, very happy customer.

13 June 2026
Rated 5 out of 5 stars

Absolutely beautiful plants/ trees…

Absolutely beautiful plants/ trees delivered. Highly recommend direct plants for an overall easy experience. From purchase to delivery everything was great. My plant delivery came in great time and the plant conditions were perfect.

12 June 2026
Rated 5 out of 5 stars

Directplants deliver

Directplants deliver. Bamboo arrived when stated it would be. It was very well packaged, Pot wrapped in a plastic bag and watered, then placed in a very sturdy big box, well it was 6ft tall. When opened it was in perfect condition. The free plant that came with my Bamboo, (spend over £50) was a nice addition. A good company to buy from. I am a very happy customer.

11 June 2026
Rated 5 out of 5 stars

Delivery was prompt and we were kept…

Delivery was prompt and we were kept informed of delivery time and date.

A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots shortly before shipping and hadn't developed roots requiring such a pot size.

10 June 2026

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