Direct Plastics Reviews 

278
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers had a great experience with this company. Consumers frequently highlight the exceptionally competitive pricing, user-friendly website navigation, and the consistently high quality of the items purchased. Additionally, buyers frequently mention that the staff and delivery drivers are remarkably helpful, courteous, and polite during all interactions. Many people also note that placing orders is straightforward and efficient overall. However, some people mentioned encountering significant delivery delays, missing parts upon arrival, or a complete lack of tracking information for shipments. Reviewers also reported ongoing difficulties with communication and obtaining prompt resolutions when packages failed to arrive as originally scheduled.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised the prompt shipping and... See more

Order

Clients share ambiguous opinions on order experiences, as reviewers note that placing purchases on the... See more

Product

Users describe positive interactions with product, consistently praising the great quality and reasonable... See more

Price

Reviewers mention positive feedback about price, highlighting competitive costs and reasonable rates across a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Placing the order was extremely efficient. However, when a company gives a delivery date and it doesn’t happen, that company should be proactive in telling the customer when they may expect delive... See more

Rated 5 out of 5 stars

Fantastic company to deal with, I ordered 3 items in black plastic (I could only get white everywhere else) which took no time at all to get delivered. The job I was undertaking was time essential and... See more

Rated 5 out of 5 stars

It's no wonder this company has been the top of It's tree since 2003, they are an excellent local firm offering good quality products at really sensible prices along with prompt deliveries and frien... See more

Rated 5 out of 5 stars

A great service. Direct Plastics offered the best price for the small quantity of soffits I required. Ordering was straightforward. I realised after ordering that I didn't need as much as I thought an... See more


Company details

  1. Home improvement shop

Information provided by various external sources

Direct Plastics is a leading UK supplier of cellular plastic building products to DIY & Trade at low prices. Buy UPVC Cladding, Fascia Boards and more today.


Contact info

4.0

Great

TrustScore 4 out of 5

278 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(278)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitive prices

Competitive prices, simple ordering service and very reliable delivery which is great when dealing with my customers

6 August 2025
Unprompted review
Rated 3 out of 5 stars

Delivery communication could be better

on placing the order I got confirmation but no delivery date. After 9 days I rang and was informed that it was down for delivery tomorrow, I asked if it would be delivered tomorrow she just repeated its down for delivery. She stated that the website says 3-5 working days and tomorrow I pointed out would be 7th day.
she the suggested I ring in the morning and she could update me. I should have gone local.

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Never received refund

Items received as indicated, but x2 items wrong and over ordered on brackets. Replaced with correct items and returned in wanted brackets within 2 days 👍
But have never received balance refund after speaking on the telephone twice and at least one email 😔

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, great prices and fast hassle free delivery. Not the first time I’ve used these and most definitely not the last

17 June 2025
Unprompted review

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