Direct Relocation Services Reviews 57

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and careful handling of belongings, often highlighting their polite and respectful demeanor. Many people appreciate the excellent service, noting the team's ability to organize items, provide solutions, and ensure a smooth, stress-free moving process. Reviewers frequently recommend the service, citing timely arrivals and meticulous care in packing and transporting items, with many expressing satisfaction with their overall experience. However, some customers experienced significant issues with communication, product damage, and delivery services, including lost or broken items and unexpected charges. There were instances of items being delayed or withheld due to payment method disputes and discrepancies in information provided by the company regarding truck location and delivery schedules.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, with many highly recommending it due to the systematic and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting positive... See more

Product

People report ambiguous experiences with product, with some customers experiencing significant issues like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My cousin recommended this company when I had to move my retail inventory to a new storefront. The movers brought a truck, and they were very careful with the clothing racks and glass displays. The c... See more

Company replied

Rated 5 out of 5 stars

Richard L is amazing! I started my process through someone else who is no longer with the company. A year later, he picked up where she left off and made everything simple and stress-free. I reschedul... See more

Company replied

Rated 5 out of 5 stars

Beyond thankful for Jacob’s guidance thru making arrangements. For Jaxon who kept in contact while traveling for pick up. Excellent care by whole team Luis and Mario in making sure all items were care... See more

Rated 5 out of 5 stars

Richard was great. He made my moving experience as easy as possible. They came through and helped so much. I appreciate the breakdown of payments. I would highly recommend this company for a long dist... See more

Company replied


Company details

  1. Removals Service

Written by the company

Direct Relocation Services is Fort Lauderdale's premier long distance moving company, built on a foundation of honesty, transparency, and unmatched professionalism. As a fully licensed and insured direct carrier — not a broker — Direct Relocation Services manages every aspect of your move from the first quote to final delivery, ensuring a seamless, stress-free experience from start to finish. What sets Direct Relocation Services apart is simple: integrity and expertise. Customers receive clear, accurate estimates with no hidden fees, no last-minute price changes, and no surprises — just honest pricing they can count on. Behind every successful move is a team of highly experienced moving professionals, widely regarded as some of the best in the industry. From fragile valuables to full household relocations, every item is handled with care, precision, and respect. Serving Florida, Georgia, South Carolina, North Carolina, and California, Direct Relocation Services brings white-glove moving services to customers across the country — backed by 24/7 support and a commitment to excellence that has earned the trust of hundreds of satisfied clients. When it matters most, Direct Relocation Services delivers. Contact us today for your FREE, no-hassle quote.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Fantastic employees

Jordy was fantastic in taking
us through the process. So willing to review information as well as questions. The packing crew was fantastic too! Jaxon and his associates Luis and Mario efficient as well as excellent skills. We couldn’t have been more pleased!

8 October 2025
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

Thank you so much for this fantastic review — Jordy, Jaxon, Luis, and Mario are going to love hearing this!
Jordy is exactly the kind of moving consultant we're proud to have representing Direct Relocation Services — patient, thorough, and genuinely committed to making sure every customer fully understands the process before moving day. No rushed conversations, no unanswered questions. Just honest, clear guidance from start to finish.
And Jaxon, Luis, and Mario — what a crew. Efficient, skilled, and professional packing is one of the most critical parts of any successful move. The way belongings are packed directly determines how safely they travel, and hearing that the packing crew performed at that level means everything to us. Real skill in this industry is something you can see, and we're thrilled it showed.
At Direct Relocation Services, the goal is always the same — a team that impresses from the first consultation call all the way through to the last packed box, on every local and long distance move across Florida, Georgia, South Carolina, North Carolina, and California.
Thank you for choosing us — we couldn't be more pleased to have exceeded your expectations!
— The Direct Relocation Services Team
Fort Lauderdale, FL | directrelocationservices.com

Rated 2 out of 5 stars

If this is wasn’t a relocation service…

If this is wasn’t a relocation service I would leave them one star but I know the standard is pretty low so given that, I’ll give them an extra star. Here were the issues: 1) breaking a lamp 2) switching payment policies from contract to final payment 3) Not delivering on the their 10 day promise of delivery 4) ignoring our phone calls when we needed to check on delivery dates 5) not being straightforward about the insurance policy 6)scratching our floors on delivery 7) gaslighting constantly. What they did well: The guys who picked up our furniture were very careful and amicable

29 December 2024
Unprompted review
Rated 5 out of 5 stars

The staff carefully handled our…

The staff carefully handled our furniture during the transfer, and after it was all over, they waited for exact positioning instructions.

10 February 2025
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

Thank you for taking the time to share your experience — this review highlights something we consider a true mark of a professional moving crew!

Carefully handling furniture during transport is the baseline we hold every Direct Relocation Services mover to. But waiting for exact positioning instructions after everything is unloaded — that's the extra mile. It's the difference between a crew that just gets the job done and a crew that genuinely cares about leaving you completely satisfied in your new space.

We train our movers to understand that the move isn't over until the customer says it is. Your furniture goes exactly where you want it — no guessing, no assumptions, no rushing you out the door. That level of attention and patience is what sets Direct Relocation Services apart from the rest of the industry.

Thank you for choosing us and for noticing the details that matter most. Whether it's a local move or a long distance relocation across Florida, Georgia, South Carolina, North Carolina, or California, that same care and patience is what you'll get from our team every single time.

— The Direct Relocation Services Team
Fort Lauderdale, FL | directrelocationservices.com

Rated 1 out of 5 stars

Stay Away - Hopeless Rip Off

The people who did the heavy lifting were excellent. The management people were hopeless and a rip-off. After my contract was signed, mgmt called me and said the contract price was too low and had to be increased. This was two weeks later, after I stopped discussions with other companies. Then they charged 5% more to use a credit card for the final payment. Who does this ? Stay away.

10 November 2024
Unprompted review
Rated 5 out of 5 stars

G😊😊D

Before loading, James went through each box again with me to ensure nothing was missing.

31 July 2024
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

Thank you for the great review — and we'll make sure James sees this!

What James did before loading is something we consider a hallmark of a truly professional mover. Taking the time to go through every box with you before anything gets on the truck isn't just good practice — it's a sign of someone who genuinely cares about getting the job done right. No missing items, no last minute surprises, no loose ends. Just complete confidence that everything is accounted for before the truck rolls.

At Direct Relocation Services, that level of diligence and attention to detail is what we expect from every member of our team. The small steps that other moving companies skip are often the ones that matter most — and James clearly understands that.

Thank you for trusting Direct Relocation Services with your move. Whether it's a local relocation or a long distance move across Florida, Georgia, South Carolina, North Carolina, or California, that same thoroughness and care is what you'll experience from our team every single time.

— The Direct Relocation Services Team
Fort Lauderdale, FL | directrelocationservices.com

Rated 5 out of 5 stars

I was delighted with the prompt…

I was delighted with the prompt service. The following day, their personnel scheduled and sent out the movers. We endorse them!

15 July 2024
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

Thank you so much for the kind words and the endorsement — we truly appreciate it!

Prompt service is something we take seriously at Direct Relocation Services. When someone needs to move, waiting days just to get a crew scheduled isn't acceptable. Hearing that our team was able to get movers scheduled and out to you the very next day is exactly the kind of responsiveness we strive to deliver — because we know that when it comes to moving, timing matters.

From the first call to the crew showing up at your door, every step of the Direct Relocation Services process is designed to be fast, clear, and stress-free. Our scheduling team works hard behind the scenes to make sure customers are taken care of quickly and efficiently — and we're thrilled that showed in your experience.

Thank you for endorsing us — it means the world to our entire team. If you or anyone you know needs prompt, professional moving services across Florida, Georgia, South Carolina, North Carolina, or California, Direct Relocation Services will be ready to move fast!

— The Direct Relocation Services Team
Fort Lauderdale, FL | directrelocationservices.com

Rated 5 out of 5 stars

Super Speedy!

I moved across town. They got everything there in under 2 hours. Super speedy!

4 July 2024
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

Super speedy — we love it! Thank you for the great review!

Getting everything moved across town in under 2 hours is no accident — it's the result of an experienced, well-organized crew that knows exactly how to work efficiently without cutting corners on care. Every minute of your moving day matters, and our team takes pride in making local moves as fast and smooth as possible.

At Direct Relocation Services, whether it's a quick local move across town or a full long distance relocation across Florida, Georgia, South Carolina, North Carolina, or California — speed and professionalism always go hand in hand. We never rush at the expense of your belongings, but we never waste your time either.

Thank you for choosing us — we hope to be your first call for every move ahead!

— The Direct Relocation Services Team
Fort Lauderdale, FL | directrelocationservices.com

Rated 5 out of 5 stars

They took such good care of my antique…

They took such good care of my antique furniture. They wrapped and padded everything so carefully, and nothing got a scratch.

27 June 2024
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

Thank you so much for this wonderful review — antique furniture is truly in a category of its own when it comes to moving, and we're so glad our team gave your pieces the exceptional care they deserved!

Moving antiques isn't something every moving company can do well. These are irreplaceable pieces with historical value, sentimental meaning, and delicate finishes that simply cannot be treated like ordinary furniture. Our crews understand this completely. Every antique item gets individually wrapped, generously padded, and handled with the kind of patient, deliberate care that ensures nothing gets scratched, chipped, or damaged in transit.

Not a single scratch — that's the outcome we work toward on every antique and specialty furniture move, and hearing that we delivered gives us tremendous pride.

At Direct Relocation Services, high-value and specialty item moves — including antique furniture, fine art, glass displays, and fragile heirlooms — are treated with the same white-glove standard we bring to every relocation across Florida, Georgia, South Carolina, North Carolina, and California.

Thank you for entrusting us with your antiques. We'd be honored to care for them again on any future move!

— The Direct Relocation Services Team
Fort Lauderdale, FL | directrelocationservices.com

Rated 5 out of 5 stars

On Time

It was really fun and easy to move with these guys, their team is a great help and provides efficient and reliable assistance. It was an overwhelming moving assistance!

12 April 2024
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

Thank you for this awesome review — "fun and easy" are two words we absolutely love hearing about moving day!

Let's be honest — moving has a reputation for being one of the most stressful life events there is. Changing that experience entirely — making it efficient, reliable, and even enjoyable — is something our team takes genuine pride in. When a customer describes their move as fun and easy, that tells us our crew didn't just do their job, they brought the right energy and attitude to make the whole day feel effortless.

Efficient, reliable, and overwhelmingly helpful — that's the Direct Relocation Services standard on every move, big or small. We carefully select team members who combine real moving expertise with a positive, can-do attitude because we know the experience matters just as much as the outcome.

Thank you for choosing Direct Relocation Services! Whether it's a local move or a long distance relocation across Florida, Georgia, South Carolina, North Carolina, or California, we'll bring that same great energy and reliability every single time.

— The Direct Relocation Services Team
Fort Lauderdale, FL | directrelocationservices.com

Rated 1 out of 5 stars

Mouse Poop and Cockroaches

Mouse Poop and Cockroaches

Mouse Poop and Cockroaches - Please read why this was an awful experience: The Movers Did 100% of all packing!

- Under Estimate Total Square Footage to give you a lower price and you get hit when they are there. I went from 350 square fee to 600 square feet an price almost doubled
- They were going to store my goods for two months. Once they had the good they raised the price 50%
- When we receive the belongings, they are wrecked. They were treated poorly, and the brand new boxes now had oil stains, mouse poop in the clothes, and cockroaches coming out of boxes.
- I called over and over to try and get some compensation and they offer $125 on a $5,000 move where we had to get all clothes cleaned and the breakage of fragile items was severe.

RUN AWAY!

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

Very professional and timely team! Will definitely be using them again.

1 May 2023
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

Thank you for the great review — professional and timely is exactly what every Direct Relocation Services customer deserves!

We know your time is valuable, and showing up when we say we will and delivering a professional experience from start to finish is something our entire team takes seriously on every single job. No excuses, no delays, no surprises — just dependable, high quality moving service you can count on.

We're so glad to hear you'd use us again — repeat customers are the greatest vote of confidence a moving company can receive, and we'll make sure your next move is every bit as smooth as the last.

Thank you for choosing Direct Relocation Services! Whenever you're ready for your next move — local or long distance across Florida, Georgia, South Carolina, North Carolina, or California — we'll be here and ready to deliver the same great service.

— The Direct Relocation Services Team
Fort Lauderdale, FL | directrelocationservices.com

Rated 5 out of 5 stars

I recommend this moving company for all…

I recommend this moving company for all moving needs. These guys are very quick and reliable and you will be satisfied

13 April 2023
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

Thank you so much for the strong recommendation — we truly appreciate you spreading the word!

Quick, reliable, and guaranteed satisfaction — that's the promise Direct Relocation Services makes to every single customer, on every single move. Whether it's a small local move, a full household relocation, a commercial business move, or a long distance move across the country, our crews show up ready to deliver the same fast, dependable, professional service every time.

Recommendations like yours are the foundation our reputation is built on. When a satisfied customer tells others they will be satisfied too — that's the highest endorsement a moving company can receive, and we don't take that trust lightly.

Thank you for choosing Direct Relocation Services for all your moving needs! We're here whenever you or anyone you know needs fast, reliable movers across Florida, Georgia, South Carolina, North Carolina, or California.

— The Direct Relocation Services Team
Fort Lauderdale, FL | directrelocationservices.com

Rated 5 out of 5 stars

Let’s go!! Best service in town

Let’s go!!! Boom. You guys always do me me very well. Keep on with that great customer service and thanks for taking care of me! You have my support and upmost respect. Thank you again 🙏🏾

21 March 2023
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

Let's go — this review made our entire team's day! Thank you so much for the love and the loyalty — it means everything to us! 🙏🏾

Customers like you are exactly why we do what we do. Knowing that we consistently deliver for you, move after move, and have earned your trust and respect is the greatest motivation we could ask for. That kind of loyalty doesn't go unnoticed — and we promise to keep bringing that same energy and dedication every single time you need us.

Great customer service isn't a department at Direct Relocation Services — it's the entire culture. From the first call to the last box placed, every member of our team is committed to making sure you feel taken care of, respected, and completely satisfied. Always.

You have our word that the best service in Fort Lauderdale — and across Florida, Georgia, South Carolina, North Carolina, and California — will always be right here waiting for you whenever you need us.

Thank you for your support, your kind words, and for being part of the Direct Relocation Services family. We've got you — always! 🙏🏾

Rated 5 out of 5 stars

Peace of mind

These guys know moving! WOW. They were on time careful with all my belongings and the price was right. I will use them again if need be. Thanks for the great service

23 March 2023
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

WOW right back at you — thank you for this fantastic review and for the peace of mind knowing we delivered exactly what we promised!

"These guys know moving" — that says it all. At Direct Relocation Services, our crews aren't just movers, they're moving professionals with the experience, skill, and dedication to handle every job with confidence and care. On time, careful with every belonging, and the right price — that's the trifecta every customer deserves and the standard we hold ourselves to on every single relocation.

Peace of mind is exactly what we aim to give every customer from the moment they book with us to the moment their last item is placed in their new home. Knowing your belongings are in the hands of people who truly know what they're doing — that's priceless.

Thank you for the kind words and for trusting Direct Relocation Services with your move. Whenever you need us again — for a local move or a long distance relocation across Florida, Georgia, South Carolina, North Carolina, or California — we'll be ready to deliver that same great service and peace of mind!

— The Direct Relocation Services Team
Fort Lauderdale, FL | directrelocationservices.com

Rated 5 out of 5 stars

Grateful to have found a moving company…

Grateful to have found a moving company like Direct Relocation Services. From the first phone call to moving day, this process went so much better than could have imagined. Highly recommend. Thank you Direct Relocation Services!

2 March 2023
Unprompted review
Direct Relocation Services logo

Reply from Direct Relocation Services

Thank you so much — reviews like this one remind us exactly why we do what we do, and we're truly grateful you found us too!

From the very first phone call to moving day — that's the full journey we care deeply about at Direct Relocation Services. It's not enough to just show up and move boxes. Every interaction, every conversation, every detail along the way shapes the experience, and hearing that the entire process exceeded your expectations from start to finish means everything to our team.

Finding a moving company you can genuinely trust is harder than it should be in this industry. We work every single day to be the company that changes that — one move at a time. Honest communication, experienced crews, transparent pricing, and a commitment to making every customer feel taken care of from the first call to the final delivery.

Thank you for the high recommendation and for taking the time to share your experience. We hope to be your go-to moving company for every relocation ahead — local or long distance across Florida, Georgia, South Carolina, North Carolina, or California.

Thank you again for choosing Direct Relocation Services! 🙏

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