Direct Teeth Whitening Reviews 

248
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the products, often noting they deliver excellent results. Many people also highlight the exceptional customer service, describing staff as helpful, reactive, and quick to resolve issues, ensuring a positive overall experience. However, some customers noted that delivery times could be longer than expected, with orders sometimes taking a week or more to arrive. A few people also reported issues like receiving incorrect items, products without original packaging, or were surprised by the international shipping origin. Some reviewers also mentioned unhelpful customer service or communication gaps regarding their orders.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing high satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast delivery times and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting its helpfulness, efficiency,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise an easy ordering process,... See more

Quality

Users describe positive interactions with quality, with many highly satisfied with their purchases, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There were quite a few negative reviews about delivery, but also plenty of good ones, so I decided to give them a try. I ordered Philips Zoom Day White 14% Teeth Whitening Gel (x3). The first delivery... See more

Company replied

Rated 4 out of 5 stars

I ordered crest whitening toothpaste, not cheap as it was £25. I received a normal crest toothpaste instead (No hydrogen peroxide), can't send it back because there was no original packaging. I e-ma... See more

Company replied

Rated 4 out of 5 stars

Placed an order 7 days ago and have not received an email to inform me it has been dispatched or any tracking info. Used customer service contact form on website and still had no response. Update... See more

Rated 5 out of 5 stars

Great delivery time. Totally love the philips teeth whitening, im an ex smoker and drink alot of coffee so I wasn't expecting instant results but after my 4th use I really started to see a differenc... See more

Company replied


Company details

  1. Dental Supply Shop
  2. Beauty product supplier
  3. Beauty supply store
  4. Cosmetics Industry
  5. Cosmetics shop
  6. Dental clinic

Written by the company

Home Teeth Whitening Products Guaranteed to Work, Genuine Products sold by Trusted Brands. Direct Teeth Whitening are the leading UK & Worldwide supplier of Crest Teeth Whitening Strips, Teeth Whitening Kits, Teeth Whitening Pens and Teeth Whitening Gels. Leading whitening brands include Crest, Colgate, Pola, Opalescence and Philips. All products are 100% Genuine direct from the supplier unlike many of the other online websites. We provide a Authentic Product guarantee with 30 days money back*


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(248)

232 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received the wrong product

I received the wrong product, emailed customer support and within days the right product was sent out to me ,
Jason sorted this matter out for me very quickly and I’m happy 😃
Thank you

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. Easy to get hold of and great response time. Had to contact them as delivery address was wrong. Response within 24hrs. I have used this company before and always satisfied with the products and service

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal & Authentic

I am highly satisfied with my purchase of these teeth whitening strips. After researching extensively to ensure I received a genuine product, I can confidently confirm their authenticity. The results speak for themselves. This purchase has exceeded my expectations by delivering professional-grade results at home. I highly recommend these to anyone looking for a reliable, authentic, and highly effective whitening solution. Incredible results and exceptional customer service too. I am a truly satisfied customer.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

excellent customer service

I contacted Direct Teeth Whitening about replacement application tips for my whitening kit. They responded straight away and kindly agreed to send replacements. I'm really impressed with how they dealt with my enquiry. I highly recommend this retailer and will continue to purchase from them

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Missing parcel

Placed an order, it was dleivered to my doorstep, I wasnt at home, parcel gone when I arrived home from work.
Customer services have been very unhelpful.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Better than expected

Received within about 8 days which is understandable considering it ships from the USA. Read some bad reviews so decided to buy one syringe of whitening gel instead of 3 that I originally wanted just to see if it arrived. Arrived well packaged, and the tracking info was pretty good, so all in all, I’ve got no complaints at all. Would use again.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic communicatiin

I found this business online and must say that they have bargain prices, fantastic communication with the management team, overall am satisfied with my purchase and yes I would recommend it to everyone as this is a serious business, their priducts are well worth!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Considering it comes from the USA it…

Considering it comes from the USA it doesn't take long to arrive. Customer service is great too and they seem really friendly and helpful. The products are good, ive purchased twice now, and they're better than what you get here in the UK. Polanight gel and the CREST strips are my go to's now.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Servicr

I placed an order today and after receiving no confirmation email, I panicked and reached out to the team. Jason responded super quickly and was able to find that it was my error and I had entered the wrong email address. He moved everything over to my preferred email address without any hassle. As I am due getting married in a couple of weeks, he also promised to get it dispatched immediately for me. Great customer service all round. Would highly recommend! Thank you.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Can’t believe how fast the pref was delivered! 7 days from dispatching in America to being delivered to my door in the UK.
Communication also very good would use again and would recommend to others
Thanks!

9 June 2026
Unprompted review

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