Direct Unlocks Reviews 

Reply from Direct Unlocks

Jul 8, 2026

Hi — I’m Charlotte, sorry you’ve had such a frustrating experience. I want to help, but I need your IMEI and order reference to look up your case. In the absence of those, we can’t address your specific concerns — please use the Live Support link on your tracking page so we can resolve this quickly.

Quick point-by-point summary from our policies while you get that info:

1) Code didn’t work — if you’ve “worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded.” Please provide IMEI/order and any notes from that support session.
2) Multiple fees — some charges can be for Eligibility Checks, Standard vs Premium services and Remote USB unlocks; per terms “It is not possible to cancel your order once it is paid for” and some checks are non‑refundable.
3) Refunds — we do have a “100% Money Back Guarantee,” but it has exceptions (blacklisted phones, wrong IMEI, eligibility checks, etc.). For example: “Guarantee does not apply where handset appears to be BLACKLISTED” and “No refund if the provided IMEI is incorrect.”
4) Customer service — I’m sorry you felt unsupported. Using Live Support from your tracking page gets this escalated straight to the team who can act on your order.
5) Payment methods — as stated, “Your purchase will appear on your card statements as Direct Unlocks… we also accept Bitcoin” and “We do not store customer payment card details, these are passed directly to our payment provider(s).”

Please send your IMEI and order number here or use Live Support on your tracking page so I can get this looked at for you right away.

Reply from Direct Unlocks

Jul 8, 2026

Hi — Charlotte here. I’m sorry you’re upset and I appreciate the feedback.

I can see your order from Apr 18, 2026 (Eligibility Check $24.99) has been refunded to your card. Our policy normally says “Eligibility Check: These checks are non-refundable,” and that any extra charge will be shown at checkout: “there may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase.”

For your Moto G Power (T‑Mobile USA): “An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device.” If your phone does NOT prompt for a code, you will need to purchase a Remote USB unlock.

If you’d like, I can help you test with an incompatible SIM or guide you through ordering the Remote USB unlock so we can finish this. Which would you prefer?

Reply from Direct Unlocks

Jul 8, 2026

Hi — I’m Charlotte. I’m really sorry you feel this way.

To investigate I’ll need your IMEI — without that we can’t find your order or address your specific concerns. Please use the Live Support link on your tracking page so we can resolve this quickly.

For transparency, our Refund Policy only covers specific situations (for example: "Incorrect Unlocking Code" or "Criteria Mismatch"), and our Terms state "It is not possible to cancel your order once it is paid for." Once you contact Live Support with your IMEI we’ll look into this right away.

Reply from Direct Unlocks

Jul 8, 2026

Hi — I’m Charlotte. I’m really sorry you’ve been left hanging — that’s not the experience we want.

Your order (placed Feb 14, 2026) currently shows: "Doesn't meet standard network unlocking criteria. Premium service is required at a price of $174.00." Because your iPhone requires the Premium Service, our terms state that "Eligibility Check: These checks are non-refundable" and "If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable."

If you want us to finish the unlock, please initiate the $174 Premium payment via your Tracking page and I’ll escalate the job to our technicians to be prioritized as soon as payment is received. If you don’t want to pay, reply and I’ll review the order and escalate to see what options (e.g., a credit note if applicable) we can offer. You can also view customer feedback here: https://directunlocks.com/unlock-iphone-15-us#review_section

Again, I’m sorry for the delay — tell me what you’d like to do and I’ll get it moving.
— Charlotte

Reply from Direct Unlocks

Jul 8, 2026

Hi — sorry to hear your phone’s still locked. To investigate we need your IMEI and order reference — without those we can’t find your order. Please use the Live Support link on your tracking page so we can help.

Quick checks: as our Terms say, "8.1 Completion of the unlock process... iPhones: connecting the phone to WiFi and turning the phone off and then on; Non-iPhones: entering the unlocking codes provided..." Also note: "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device." (T&Cs 7.4)

Send your IMEI and order ID via Live Support and we’ll sort this out ASAP. — Charlotte

Reply from Direct Unlocks

Jul 8, 2026

Hi — I’m sorry this has been so frustrating.

In the absence of any reference, we cannot address your specific concerns. Please use the Live Support in your tracking page so we can resolve your problem.

To help right away, we need your IMEI and order reference to look this up. Our Refund Policy states: "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded." It also notes "Wrong IMEI: No refund if the provided IMEI is incorrect."

Please open Live Support on your tracking page and provide your IMEI, order number and your payment proofs — I’ll escalate the case to a technician and we’ll investigate immediately. — Charlotte

Reply from Direct Unlocks

Jul 8, 2026

Hi — thanks for the feedback and I’m sorry the extra payment was a surprise.

A couple of quick clarifications: our Terms state "It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." and "Pre-orders also referred to as 'Eligibility Checks' are not covered by our money back guarantee." Our Refund Policy also says "Eligibility Check: These checks are non-refundable." That’s why the $24.99 eligibility check and the $54 standard unlock are separate charges.

About the Apple Watch wording — that’s likely an automatic template. If the IMEI matches your Galaxy Watch8 and your order status shows "Unlock Complete", the unlock has been done. As our T&Cs explain, "Completion of the unlock process is made by email notification... simple instructions to complete the unlock procedure depending on what brand phone you have." Please follow the email steps (try a T‑Mobile sim), and if anything still doesn’t work reply here and I’ll get our tech team to double-check your order right away.

Thanks,
Charlotte

Reply from Direct Unlocks

Jul 8, 2026

Hi — I’m Charlotte, sorry this has been so frustrating.

I can confirm your order (placed Apr 14, 2026) shows the $54 Standard Unlock was refunded to your card (status: Refunded Via Card) and you were issued a credit note. The $24.99 Eligibility Check is not refundable — as our policy says: "Eligibility Check: These checks are non-refundable."

For Android devices we say: "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device... you will instead have to use a Remote USB unlock at additional cost." We also state: "Android phones which don't ask for a code, will be refunded in the form of a Credit Note, due to submission costs, to be used against a Remote USB unlock, if that service is available."

Because your Pixel 8a didn’t accept the code, our tech advised a Remote USB unlock (the additional cost you were quoted). If you want to proceed I’ll check if the Remote USB service is available for your Pixel 8a, apply your credit note toward it, and confirm the final price — or if you prefer, I can close this for you. Which would you like me to do?

Reply from Direct Unlocks

Jul 8, 2026

Hi — I’m Charlotte. Sorry this has been stressful.

Our records show your Apr 9, 2026 order for a Galaxy A16 5G (StraightTalk USA) — a $59 Standard Unlock — was refunded to your card (order status: "Refunded Via Card"). Please check with your bank for the refund posting; banks sometimes take a few days.

If you still want the phone unlocked, please confirm the IMEI and whether the phone shows an “enter unlock code” prompt when you insert an incompatible SIM. As our Terms state, “An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device… if your handset doesn't ask for an unlock code prior to payment, then we will not be able to unlock the device but still incur submission costs and you will instead have to use a Remote USB unlock at additional cost.” Also, “Remote USB Unlocks are only relevant to Samsung, Motorola, LG and Huawei phones.”

Tell me if you want to proceed with a new attempt (and confirm the IMEI and SIM behavior) and I’ll help you with the next steps.