DIRECT VAPOR Reviews 

6,360
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Ordered for my 1st time from directvape.com and only received part of my order. Sent email since their contact # was 123456789. They responded with a phone call shortly afterwards and took my infor... See more

Rated 4 out of 5 stars

First time I tried it had an issue, gave it five minutes and tried again. I'm a long time hookah smoker wanting to modernize and bring convenience to my hobby and if I like these products and they wer... See more

Rated 5 out of 5 stars

Great selection and prices. Website is easy to navigate and user friendly! Since my favorite local vape shop closed I have been unable to get Coastal Clouds because no other store carries it - I was v... See more

Rated 5 out of 5 stars

Direct vapor has made it easy for me to order my vape needs online. All products have consistently arrived undamaged and as advertised. I use direct vapor regularly rather than go into stores. Product... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Shop DirectVapor, the best online vape store with huge supplies of vape mods, e-liquids and accessories. Enjoy free shipping and our low price guarantee!


Contact info

4.1

Great

TrustScore 4 out of 5

6k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(6,360)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering

Easy ordering, great prices. I have been going to a local vape shop for years but realized that DirectVapor has much better prices. Will be ordering from now on! Thanks.

7 June 2023
Unprompted review
Rated 4 out of 5 stars

Easy to find my products

Over all it was easy to find what I needed. The pricing is fair with the exception of the charge for an adult signature. What happens to my shipment if I'm not here when it arrives?

6 June 2023
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, their prices are great, but shipping takes forever and customer service is a joke. Go somewhere else and pay the few extra bucks and have peace of mind.
Update, got my device and it's broken, I called in and it's been 2 days waiting for the shipping label to return

4 June 2023
Unprompted review
Rated 1 out of 5 stars

I was charged a adult signature fee even after age was verified

I was charged a adult signature fee
even after my age was confirmed by third party.
Will advise friend and family to avoid this website.

4 June 2023
Unprompted review
DIRECT VAPOR logo

Reply from DIRECT VAPOR

Hello Angel,

Thank you for your review.

As per the PACT Act, the adult signature fee cannot be waived.

You can view additional information for the shipping updates here: https://www.directvapor.com/shipping-updates/

Should you need any further assistance, feel free to contact us at 844-908-2767

Rated 5 out of 5 stars

User-friendly

The website is user-friendly because it is straightforward to navigate. In addition, Direct Vapor has low prices. You can't beat that now, can you?

4 June 2023
Unprompted review
Rated 2 out of 5 stars

Watch for undisclosed fees and charges

The website and prices * are great, except they are not honest when assessing fees and surcharges. I ordered last night, and made a screenshot of the checkout page showing $87 TOTAL including a 20% discount and free shipping over $75 and INCLUDING adult signature fee. When I checked my credit card charge, it was $100.99. When I called customer support, the lady was very RUDE and I was left an option to email customer service. No resolution yet but I wont be doing business with them again!

31 May 2023
Unprompted review
Rated 2 out of 5 stars

By accident

By accident, I purchased the wrong flavor and tried to contact support for help, but the system couldn't assist me.

Yes, it said I could return the items later, but this seems like such a waste of resources when all that was needed was to change the items, as they were the same price.

Now I have to wait for delivery, contact you for a return, ship it back to you and then wait some more... This could all be simplified if I was able to talk with a human, not a bot.

Your company's process to correct a simple mistake seems counterproductive, and wastes time, money, and resources.

31 May 2023

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