DIRECT VAPOR Reviews 

I had a 15% off code yesterday but it would not work. I almost decided not to order, but good price on coils and love the Caramel Latte juice. Just disappointed that I received an email with a 15% off code and it would not work!!

It's April 28th.. order was placed on April 6th. Emailed customer service a few days ago; was told to be patient for it takes 3-7 business days after it is picked up all bolded in red lettering. Sure.. except I will be out of town in 2 weeks. Still no reply. No movement. Nadda. About ready to ask for a refund and cancel this order.

Great selection and prices. Website is easy to use!

Found what I wanted at a good price, shipping wasn't too bad compared to other sites out there!

Best prices and you let customers select flavors in the bundle and that's freaking rad

cheaper than any local ecig store by far! highly recommend

Easy to order, amazing prices, and great selection

l dont like the delivery issues and the adult sig.

Good prices and a lot to offer!!

it says Free adult signature but charged me $5.95

I've ordered from Direct Vapor in the past, and shipping used to be very quick until USPS stopped shipping vape products. Now they are using a new shipping service that is not very good. The tracking number they give is useless.

I placed an order on 3/4/23, and it took 18 days to receive. I did contact them by phone about a week after I ordered, and I was on hold for around 45 minutes before I was able to talk to someone which was very frustrating. I wanted to find out what was going on with my order, and they didn't help very much. They just said I would have to wait 30 days for a refund if I did not receive it. I did receive it, and they sent me an email with an apology and said they will be refunding my shipping and signature confirmation fee, and gave me a 25% off coupon code to use on my next purchase. I did receive free shipping with my order, so they only had to refund my signature confirmation fee which they did.

Then I placed another order on 3/28/23 and used my 25% off coupon code, and it took 7 days to receive. The coupon code worked, and it came much faster.

The carrier they use now doesn't update on the tracking, it will just say "waiting carrier pickup". It only updates when it's picked up by the carrier, and both times I did receive my order the next day from being picked up. It never says what day it will be delivered, in transit, or out for delivery so you don't know when it will be delivered to make sure someone is around to sign for it. After you receive it, it will say delivered.

They do have very good prices, and even coupon codes to use. I have no problem ordering from them again, because I know what to expect. If you're not in a hurry and someone is home at all times, it's a good place to order from.

The other vape stores stalled at a certain point - they couldn't verify my address or they couldn't figure out what my password was. This is the only store that actually finishes your order!

This is a great site to order vaping supplies from.

Long time customer. Always pleased with Direct Vapor products and service.

Order number: 2802444768 (DirectVapor)
"Shipment" number: 2802151566
Five String Solutions "tracking" number: 5S-1YL0JT3

Order placed on 04/13, with an advertised delivery ETA of 04/18.
As of 04/20, still showing "Awaiting carrier pick-up" on DirectVapor's website.
When tracked on the third party delivery site, it shows that it has been "in transit" since 04/14, and still showing a delivery ETA for two days ago.

Oddly enough, each time I refresh the tracking info, it populates with different timestamps. Very misleading, though I want to believe this is not intentional. I would be more patient and without concern, but the lack of up-to-date information and conflicting information otherwise has me doubting the delivery of my purchase.

I contacted DirectVapor's customer service. They told me they cannot look into the issue until the package has "arrived at the hub" (they also couldn't tell me when that would be), and did not provide any useful info. Per their wording, I must wait a full thirty days from the ordering date, before I am eligible for a full refund.

Please look into this. I plan to contact my bank in a few days, to process a chargeback to the company so I will be getting my money back regardless. But, this is beyond understandable turnaround times, and certainly outside of what DirectVapor promises.

04/21 UPDATE:
Shipping charge of $5.99 refunded.
Received an e-mail from customer support saying, "Your order has been shipped. Some orders are experiencing delays by upwards of 3-10 business days past your original 3-8 business days.

E-mail also forwarded the same tracking number for my "delayed" order which had already been shipped, but is now being shipped... whatever that means.

I called DirectVapor to follow-up and obtain more info. Still unfruitful. I am still to wait for a package that is "definitely delayed but may or may not arrive", again- per their wording. Comical.

I have it screenshot it that I was to receive FREE age verification delivery, but it still charged me 5.99 at checkout!

Love this company
Why did it say free adult signature but charges $5.99??