I terminated service mid Aug '22. After 5 mos I still don't have my $100 refund! I get a diff story every time I call. It's infuriating. I'm close to giving up.
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I don't think it's right that you canceled my account because you want me to pay my dad's bill. I didn't live here where he got that service and yet still they won't give me service because I'm now... See more
No one called or showed for our installation we took off work half a day for nothing! I called to find out where the tech is an they were suppose to call me back iin 30 minutes now its 7 hours past my... See more
Took 5 times to get direct tv set in them they told me I couldn't use my card cause it wasn't a commercial bank good thing I checked cause it took 100 bucks off my card..hot me feeling skeptical now t... See more
1.6
Bad
779 reviews
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Great Service
Great conversation, answered all questions and dealt with my roommates being loud in the back. Great Service.
6 January 2017
Unprompted review
Customer Service Direct Tv
I would like to send great reviews about my customer service rep who led me through the entire experience of switching internet/tv services. She was friendly, comforting, patient, a true genuine individual. I was nervous about the commitment and change of service providers but she answered all questions and helped with confusions of disclosures.
She really put me at ease with the transition. OUTSTANDING SERVICE AND REPRESENTATIVE.
6 January 2017
Unprompted review
Sean/Shawn was helpful, reassuring, and relatable.
Sean/Shawn helped me switch from Time Warner Cable, which was not giving me nor my boyfriend good service. Sean helped with setting up my service, answer all of my questions with a positive attitude, and was very relatable to my lifestyle. I really appreciated his service, and is one of the reasons I chose AT&T.
6 January 2017
Unprompted review
Darryl, the installer was excellent
Installation went fast and so far the image quality and cost are much better than Spectrum.
4 January 2017
Unprompted review
Julian
Ill sum it up in one word Julian the first tech that actually knows what the hell he is talking about. Polite,courteous, efficient, and caring.The reason for caring is my wife was home sick and Julian was quiet and courteous to my wife.
3 January 2017
Unprompted review
Customer service
I called the customer service number and was connected to a service in India or the Philippines.i could hardly understand what the lady was saying,she asked me to repeat my ss number five times and I was kept on the phone for 45minutes.when the technician came out he had the wrong address and no supplies to hook me up because customer service got my order wrong.i then called to customer service here in the states and was able to speak to someone I could understand and they knew exactly what I wanted,they were more professional and I was only on the phone for 30 minutes.i got great deals and I'm very satisfied.thank you
3 January 2017
Unprompted review
Very helpful with my first cable company
It was very fast service and would recommend to anyone
2 January 2017
Unprompted review
I AM VERY HAPPY WITH THE CUSTOMER S …
I AM VERY HAPPY WITH THE CUSTOMER SERVICE VERY POLITE
31 December 2016
Unprompted review
Ease of process
The rep was very friendly, knowledgeable, and
patient. She answered all of our questions without trying to sell. When we made the decision to order she walked us through the process explaining things as she went. This made us confident that we were going with the right company.
31 December 2016
Unprompted review
We are happy to have the service we …
We are happy to have the service we got today
30 December 2016
Unprompted review
The guy I did business with was ver …
The guy I did business with was very polite. He explained my plan to the "T". He made me feel as if he was excited to serve me!!!!!! Thank You for Saving Me from COMCAST🚮😘😘😘
30 December 2016
Unprompted review
Easy
I am a true believer in one stop shopping and this is what I received. As long as I get what I was told with no hidden fees or difficult resolutions I will recommend this to my friends and family
28 December 2016
Unprompted review
An Absolutely Awesome Experience!!!
I'm sure you already know the young man who assisted me in getting service today. He was wonderful. I didn't feel pushed into anything, he answered every question with patience even if I asked it multiple times. I'm so pleased with today that I've already recommended it to someone and they're looking into getting the service. Thank you all so much for making this holiday season exciting for my kids and I!
24 December 2016
Unprompted review
excellent service
I am satisfied but for operating the clicker since I was accustom to verizon
21 December 2016
Unprompted review
Easy to go with
Getting direct was much easier than I had anticipated, very reasonable pricing on my bundle and great customer service!
17 December 2016
Unprompted review
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