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Direct Wholesale Supplies Reviews 

1,109
•
TrustScore 4.5 out of 5

4.5

Plumbers' merchant
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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, noting that orders consistently arrive promptly, often within just a couple of days, and always in wonderful condition. People also appreciate the very reasonable prices across the catalog and the helpful communication provided by the team throughout the entire purchasing process. However, some reviewers were not happy with certain delivery complications and occasional communication delays affecting their received orders. A few consumers mentioned experiencing significantly longer waiting times for specific products or encountering unexpected issues with delivery instructions, resulting in parcel drop-off locations far away.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting very fast shipping times... See more

Price

People report positive experiences with price, highlighting fantastic, reduced costs lower than manufacturer... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers report fast delivery within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website was easy to navigate and I found the item I needed very quickly and it was exactly as described on the site. Item was shipped the next day. Follow up from the Company as a first time buyer was... See more

Rated 5 out of 5 stars

This was my first experience with Direct Wholesale Supplies, intial concern was the order is big, and 40 different products i need for my project, and may be an issues with correct items and timely de... See more

Rated 5 out of 5 stars

Price was good lower than i was quoted by manufacturer. Delivery was very prompt 2days is great for our area. So far performance is okay. It was not recommended by direct wholesale suppliers so not... See more

Rated 5 out of 5 stars

I have to congratulate the team at Diiedt Wholesale Supplies for their wonderfiul service . I ordered a kitchen mixer tap from them on Tuedsday 12 January 2026 and it arrived in Booragoon, a subur... See more

Company details

  1. Plumbers' merchant

Written by the company

Direct Wholesale is a dedicated online plumbing wholesaler selling genuine high-quality plumbing products sourced directly from leading Australian and Global manufactures. We are well-known among Aussie plumbers for our integrity, everyday low prices and only supplying products that meet strict quality and safety standards. Avoid wasted trips stuck in traffic or searching the shelves for products and order your products online. You can order on our secure website any time of the day or night and we’ll deliver to your door or job site.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(1,109)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Purchased items online on 4th April, dispatched and on its way within 2 days. Check tracking hasn’t moved since 6th April. It is now 18th April and after several attempts to get an answer as to where my item, nobody is yet to get back in touch with me and provide me any answers or solution. Have an electrician booked for tomorrow so will be left to purchase my items locally and seek charge back via my credit card company. Pathetic customer service. Would not recommend buying from this seller. Happy to take your money, not willing to follow through

3 April 2024
Direct Wholesale Supplies logo

Reply from Direct Wholesale Supplies

Hi, just adding our reply on here for transparency for others, we regret that our courier lost your package and after it was declared lost we provided you a full refund. I hope you were able to source locally to complete your renovation. All the best.

Rated 5 out of 5 stars

Great all round

Great all round. Excellent prices, good availability and seamless experience. I've placed a few orders now and made Direct Wholesale my go-to for electrical supplies

27 March 2024

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