Website was easy to navigate and I found the item I needed very quickly and it was exactly as described on the site. Item was shipped the next day. Follow up from the Company as a first time buyer was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first experience with Direct Wholesale Supplies, intial concern was the order is big, and 40 different products i need for my project, and may be an issues with correct items and timely de... See more
Price was good lower than i was quoted by manufacturer. Delivery was very prompt 2days is great for our area. So far performance is okay. It was not recommended by direct wholesale suppliers so not... See more
I have to congratulate the team at Diiedt Wholesale Supplies for their wonderfiul service . I ordered a kitchen mixer tap from them on Tuedsday 12 January 2026 and it arrived in Booragoon, a subur... See more
Company details
Written by the company
Direct Wholesale is a dedicated online plumbing wholesaler selling genuine high-quality plumbing products sourced directly from leading Australian and Global manufactures. We are well-known among Aussie plumbers for our integrity, everyday low prices and only supplying products that meet strict quality and safety standards. Avoid wasted trips stuck in traffic or searching the shelves for products and order your products online. You can order on our secure website any time of the day or night and we’ll deliver to your door or job site.
Contact info
675 MacArthur Ave Central, 4008, Pinkenba, Australia
- 1300365599
- info@directwholesale.com.au
- directwholesale.com.au
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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First time customer with quick…
First time customer with quick responses and ordering process. Easy tracking of our delivery and would use them again - Thankyou Kevin & Niamh
28 April 2025
Unprompted review
Only 1 pole, not 3 pole as per description
Product photo shows 3 lights, and description says 3 poles. However part is only 1 Pole and 1 Light. Also, it took over a week before it was sent.
25 March 2025
Great customer service, quick as a flash.
I rang them before ordering and the nice lady kindly went away and checked that the smoke detectors I wanted had at least 10 years of use as per use by date. So ordered 3 smoke detectors online on Thurs morning, they arrived interstate to me on the 2nd business day (Mon) - btw I paid the cheapest postage rate so pretty quick.
27 February 2025
Unprompted review
It is so quick and easy to order
It is so quick and easy to order and what a surprise when I received the order in only a few days.
22 February 2025
Getting a Refund
Placed an order Jan 8 for sweatshirt for my husband,
they called the next day and said they did not have the size we wanted. We said to cancel the order. They posted credit card transaction same day as order. But after the order was cancelled, I waited 2 weeks to wait for the refund to my account. Did not get one so I contacted them with email with my order number about it. I got an email back and said they posted refunds on Jan 30 and wait 24-48 hrs. I waited til the following Monday but no transaction and sent another email about it and was sent an email and receipt saying they posted on February 5 and wait 24 hours. I called the bank and they did not have the transaction, had to call the company and spoke to them again and they told me to call bank again.
Finally after talking to dispute dept. they found it was posted that day.
I would not order from them again, not sure it is a legit company. I had checked before ordering from them, and said it was, but not sure it is. I shouldn't have had to call or email about my refund. I think they were not going to give it to me if I had not contacted them several times. I would not order from them.
5 February 2025
Unprompted review
Reply from Direct Wholesale Supplies
Thanks for your scam review! Just to clarify, we’re an electrical and plumbing wholesaler and don’t sell sweatshirts—plus, being in Australia, we don’t really call anything ‘sweatshirts’ 😄
Excellent service
Excellent service, and follow up.
We need more businesses to be as professional
25 January 2025
I have not received my order
I have not received my order
No one responded to my enquiry
Quick to take my money but no assistance
25 December 2024
Reply from Direct Wholesale Supplies
Hi Ash,
We sincerely apologize for the inconvenience and frustration you’ve experienced. Upon reviewing your order, it appears that it was placed during our Christmas holiday closure. During this time, our operations, including shipping and customer care, were paused to allow our team to enjoy the holidays with their families.
This information was shared on our website prior to and during the holiday period to keep our customers informed. However, we truly regret that this may not have been as clear or accessible as needed.
We are now back in full operation, and our team would love to assist you in resolving this issue promptly. Please reach out to us at info@directwholesale.com.au / 1300 365 599 or provide your order details so we can ensure your order is prioritized.
Thank you for your understanding and for bringing this to our attention. Your feedback helps us improve.
Smoke alarm
Direct Wholesale was offering the best price for my new smoke alarm - ordered it on a Sunday and it arrived here (on the other side of the country) on Wednesday - couldn't ask for better service!
24 November 2024
Excellent product and delivery
The product was precise and delivery was swift. Signature on delivery could be an option for some customers.
8 November 2024
Unprompted review
amazing price, express delivery
24 November 2024
Deliver what they promised for fire…
Deliver what they promised for fire alarm and cost effective.
24 November 2024
Extremely poor customer service and won't correct their error.
Took numerous emails to place my first order. Several delays then what arrived is incorrect despite giving them the exact product code.
They want me to return the products at my expense plus a restocking fee.
We will NEVER use them again. The whole process was terrible.
AND THERE REPLY TO THIS REVIEW ARE LIES.
Bullshit
27 November 2024
Unprompted review
Reply from Direct Wholesale Supplies
Thank you for your feedback. After reviewing your order, we’d like to clarify that the items shipped match the products you entered on your online order.
Our team has been working to assist you and has provided solutions in accordance with our standard return and exchange policies, which are outlined on our website.
We are committed to ensuring a fair and accurate resolution for all our customers. If you have any further questions, we’re happy to assist.
Filters came in time and as described.
25 October 2024
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