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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with the platform's user experience, including problems with reactions not counting, profiles being inaccessible, and general frustration with the app's functionality. The customer service is frequently described as non-existent, with users struggling to get human support for hacked accounts, bans, or other critical issues, often receiving only automated responses. People also express dissatisfaction with the website and app, citing numerous bugs, a cluttered interface, and difficulties with basic functions like account deletion or login. Some people were satisfied with the platform, finding it a great communication tool for various groups and appreciating its features like Nitro subscriptions and its superiority over other communication apps. However, a significant number of users also report being unfairly banned or having their accounts disabled without clear reasons or human review, leading to loss of connections and communities.

What people talk about most

User experience

Clients share negative opinions on user experience, with many expressing dissatisfaction with the account... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, often describing it as useless,... See more

Social media

Customers had negative experiences with social media, citing issues such as accounts being hacked and used to... See more

Website

Users describe negative interactions with the website, with many reporting issues such as accounts being... See more

Application

Customers consistently note negative experiences with the app, with many expressing strong dissatisfaction... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Oh no! Something went wrong. Voting blocked. user sent useful vote when i try to vote, this happens!!! users all ignoring my replies on server i use, and you never know when one of users suddenly... See more

Rated 1 out of 5 stars

support is non-existent, if your account gets hacked through one of the many vulnerabilities say goodbye to it. As such if you have an account, use it with the knowledge that any day now a stranger ca... See more

Rated 1 out of 5 stars

I was celebrating my birthday and drinking, when a user (named “Fosa”) asked me for nudes. I said NO. He got mad and falsely reported my account for “child safety.” Discord banned me without... See more

Rated 1 out of 5 stars

"I’ve tried to get my account deleted on Discord because the login doesn’t work even with the correct information and my account got hacked too. They don’t understand anything. They just send 'updates... See more


Company details

  1. Software company
  2. Software Vendor
  3. Web collaboration platform

Information provided by various external sources

Discord is a proprietary freeware VoIP application and digital distribution platform—designed initially for the video gaming community—that specializes in text, image, video and audio communication between users in a chat channel.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 4 out of 5 stars

Good. But some disagreements.

I personally love discord and i use it everyday. But there are some features and upcoming features that i dont agree with. Such as removing the identification numbers and making individual usernames since i am quite known on discord and i do not want to be impersonated. The support team also takes quite a bit to respond. But overall i love discord and i hope it continues to be great. 4/5 Stars

4 May 2023
Unprompted review
Rated 1 out of 5 stars

Discord Support are incompetent

Discord Support are incompetent, unprofessional and unable to carry out simple instructions. I have sent them a request to delete an old discord account of mine. After 3 days they still keep making excuses and failing to delete the account. They are wasting my time.

1 May 2023
Unprompted review
Rated 1 out of 5 stars

Horrible support service

Horrible support service. Would not recommend it. My account got hacked a while back, I tried to contact support, but they didn't help. Now I tried again and they said they couldn't do that. I provided explanation and they didn't respond.

25 April 2023
Unprompted review
Rated 1 out of 5 stars

Horrible Support

Horrible, banned me for NO reason and won't even provide proof as to why I was banned because they have none. Horrible company with s*** support

12 April 2023
Unprompted review
Rated 3 out of 5 stars

Overall good but some problems

Overall, it is a very good platform for communicating with many different features. However, I have recently experienced problems with sound and the platform does not seem to work perfectly with slow internet connection

16 April 2023
Unprompted review
Rated 3 out of 5 stars

Discord is overall good platform

Discord is overall good platform, but the unthinkable is happening on Discord. Owners of Discord servers can disable file moderation so Discord will not check the files you upload in NSFW channels. That means, you can upload a virus, CP, g0re etc. to everyone who opens the NSFW channels. I reported one user sharing CP, which is serious (and illegal) issue that Discord should handle, but after 20 DAYS, no response or answer at all at support.discord.com. Good as a platform but customer service is terrible.

3 April 2023
Unprompted review
Rated 1 out of 5 stars

Tired of Social Media

I have deleted my Discord account.

So many users were reported. But they are still not banned and continue abusing others.

New user accounts get allegations of being alts. Allegation of being an alt makes new users more likely to get harrassed. So, people are having to be more careful about what server they go on when trolls harass new users with allegations. All of this stuff is a reminder of why I'm avoiding many social media platforms like the plague.

It's no surprise that social media is causing younger generations to have mental illnesses and suicidal thoughts more than older people. So, Discord's disrespectful community is one reason why I will never let a minor use social media platforms until they reach the age of 18. This platform is better for cyberbullies, spammers, scammers, creeps, and childish conversations rather than serious discussions. There are people on Discord who will not read more than 1 paragraph. It's like trying to talk with people who never paid attention in school and don't care about having proper conversations. All of these reasons are why I am done with Discord. It's a cringeworthy meme.

Discord makes me think of the film "Idiocracy". That's how bad society has fallen from grace for decades. Instead of helping society get better, these future generations are trolling, spamming, coping, and seething online. Meanwhile, older generations are trying to help their families, friends, and society instead of doing vile things online. This trolling and spamming online are harming minors' psychological well-being. Which, again, is why I would never let a minor use social media until they are 18.

This platform should get sued. But late stage capitalism is making that hard to do.

3 March 2023
Unprompted review
Rated 3 out of 5 stars

Good platform, poor service

As a platform, Discord is great for communicating with friends and I love the function of having servers. They usually work very well (although changing settings on them is pretty buggy) and the program is feature rich, much better than alternatives such as Guilded. Nitro is quite expensive for what it provides, and also server boosts, and for someone in the UK being billed in dollars means that you get charged extra depending on your bank’s rates, even though it is displayed in pounds. Moderation and customer service really lets Discord down, agents for CS are friendly although responses take a long time and I’d much prefer to have a phone helpline to chat with someone for help. Plus, reports to moderation are not always acted upon as effectively as they should be. Overall, good platform but human interaction and safety needs improvements.

19 February 2023
Unprompted review
Rated 1 out of 5 stars

The support team is really bad

The app is good and all but their support team is horrible, i lost my account due to an factory reset and they told me i can only get it if i have an backup code (which i do not have..) and they asked me if i want them to DELETE my account and that they wont give me acess because i need the backup code... worst support team ever

1 November 2022
Unprompted review
Rated 1 out of 5 stars

Discord banned my account for promoting the use of self-bots which I am against

Discord banned my account for promoting and using automated accounts even though I was installing Double Counter which prevents self-bots from happening, when I contacted them I just got the same message that was sent to me when I was banned. Their "Customer Support" is just a bot, and they are all just data-hogs that want all your information. This happened on new years.

1 January 2023
Unprompted review
Rated 5 out of 5 stars

This is the best social app invented.

I have been using discord since 2016 and this has been the best experience for talking and texting to your friends. Its a extremely good app for gaming and creating communities. I'm on it every single day of the month and its just great. I recommend this to people that likes creating communities and socializing with friends and other people.

23 December 2022
Unprompted review
Rated 1 out of 5 stars

Malware

Malware. The reason their updates tend to get stuck in loops is because their program doesn't delete old files it no longer uses, it just sort of forces your system to think they're still in use.

If you want to uninstall all of this the only thing you can do is go into your program files, and delete it all manually. If you don't 90% of it will stay on your computer.

How do I know this? I'm going through the process right now. The solutions I found for update loops were to turn off your antivirus which kinda proves my point, or to "make sure internet is connected when downloading updates." So they just assume you're not paying attention, or just too stupid to notice that they're adding malware onto your PC.

9 December 2022
Unprompted review

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