Discount Salt Pool Reviews 514

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, often highlighting specific items like the Poolmate Hydro 6 and replacement chlorine generators. Many appreciate the quick and easy installation of parts, noting that their pools were up and running swiftly. The delivery service is frequently commended for its speed and reliability, with products arriving on time and as expected. Reviewers also found the sales support to be excellent, providing knowledgeable assistance that helped them choose the right products. However, some customers occasionally experienced issues with product functionality, such as a replacement cell not performing optimally after installation.

What people talk about most

Product

Reviewers express satisfaction with the product. Many customers highlight the quick delivery, with items... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shipping was fast and the cleaner I chose is worth every penny in time saved! The poolmate hydro 6 is an absolute beast of a robotic vacuum! My pool floor is very unlevel with lots of dips and lin... See more

Rated 5 out of 5 stars

My experience with DSP was a very good one. I was very happy to find that they carried a quality replacement chlorine generator for the Pentair IC40. I am so tired of the IC40 failing after only 3 yea... See more

Rated 5 out of 5 stars

Replaced the P20 Salt Cell with one about 1/2 the cost and worked beautifully as a drop in replacement including same connector. Discount Salt Pool shipped the unit in a day or two and I had it withi... See more

Rated 5 out of 5 stars

We received the product without any issues. Because our pipe was 1 1/2" instead of 2", I contacted the company to ensure that the difference would not cause functionality issues. It is always great... See more


Company details

  1. Internet shop

Information provided by various external sources

Since 1997, Discount Salt Pool has helped hundreds of thousands of homeowners, pool service professionals, commercial pool operators, and Do-It-Yourselfers all over the USA and North America discover the savings and benefits of a saltwater pool. Located just Northwest of Houston, Texas, we ship salt pool conversion kits that include everything needed for a quick and easy transition to saltwater chlorination. Our volume enables us to offer the very best prices on the twelve brands of salt pool equipment that meets our high standards for quality, value, and technology. Our entire staff has hands-on experience with salt pool systems and is well-trained to answer any questions you may have. Call us and see for yourself.


Contact info

4.9

Excellent

TrustScore 5 out of 5

514 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Salt Cell replacement

Prompt delivery and the replacement cell installed with ease as advertised. The cell is working better than the original Pentair cell.
Great product and easy to operate at half the price.

12 April 2024
Unprompted review
Rated 3 out of 5 stars

When I inquired about this item by…Salt cell

When I inquired about this item by phone. I asked if it was manufactured in China and was told it was manufactured USA. After I received the package it indicated that it was manufactured in CHINA. HAVE NOT TAKEN OUT OF BOX. NOT HAPPY ABOUT MISREPRESENTATION OF WHERE IT WAS MADE..

13 March 2024
Unprompted review
Rated 1 out of 5 stars

This company has been a disaster to…

This company has been a disaster to deal with. When I bought the new chlorine generator, they were quick about processing the order. When something goes wrong however, it’s a completely different story. My chlorine generator went bad after six months and they promised a replacement. Two months, multiple emails and phone calls and no replacement. The old generator has also completely disintegrated at this point with no ability to generate chlorine. The pool is starting to form algae and yet all I get from them is crickets. Never again.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Fast shipping!

This was our 4th purchase from Discount Salt Pools and we have also recommended several people that have purchased from you. We believe in your product and find you produce a quality product at a fair price. With our last purchase, we had problems with the controller. Your service department was fantastic with the free repair and turnaround time. It was a great experience. We will always recommend Discount Salt Pools!

26 August 2023
Unprompted review
Rated 1 out of 5 stars

Don't buy anything from Discount Salt Pool

I recently bought a replacement salt cell that was supposed to be compatible with the Pentair IntelliChlor system from Discount Salt Pool. Well it wasn't. Being that we are in the middle of summer, it took my pool company 3 weeks to get to my house to replace the unit, so I didn't find out until 3 weeks in. Needless to say, I had to return the item but unfortunately their hold times are so long I had to abandon the call multiple times. Today I got through and come to find out that I'm past the 30 day return policy they have so they wouldn't take the $800 unit back. You can't even do a return online. Well, I will never buy from this company again and this just reinforces why I should only buy products from Amazon who will always take back their products.

18 July 2023
Unprompted review
Discount Salt Pool logo

Reply from Discount Salt Pool

Michael, the cell you purchased is a 100% compatible replacement cell and is used widely. We understand that a local service person convinced you to change your mind and we respect your right to use a different product, but our return policy is industry-standard and is 30 days just like Amazon's. Its regrettable, but since you called today requesting a return it has been over 6 weeks. Our average hold time varies between 2-10 minutes depending on time of day and month, and for those who don't wish to call and get direct support, we are reachable through live chat on the website, website contact form, as well as the email address posted on our website. We are more than happy to continue to assist you in any manner.

Rated 3 out of 5 stars

Don't stand behind the warranty

My cell died prematurely and they offered to sale me a new cell at a discount but charged my card and never shipped it. And wont respond to email or chat.

EDIT: now I am having to have Amazon pay challenge the charge even though they said I never made the purchase.
Amazon pay said they won’t return their inquiries

10 July 2023
Unprompted review
Discount Salt Pool logo

Reply from Discount Salt Pool

Mark, we're happy to assist you. It looks like you were sent an email quote on 7/5 as well as 7/7, and neither have any payment transactions. We left you a voicemail earlier today, please call us or re-open the link from the email quote to complete the order.

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