Discount Salt Pool Reviews 514

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, often highlighting specific items like the Poolmate Hydro 6 and replacement chlorine generators. Many appreciate the quick and easy installation of parts, noting that their pools were up and running swiftly. The delivery service is frequently commended for its speed and reliability, with products arriving on time and as expected. Reviewers also found the sales support to be excellent, providing knowledgeable assistance that helped them choose the right products. However, some customers occasionally experienced issues with product functionality, such as a replacement cell not performing optimally after installation.

What people talk about most

Product

Reviewers express satisfaction with the product. Many customers highlight the quick delivery, with items... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shipping was fast and the cleaner I chose is worth every penny in time saved! The poolmate hydro 6 is an absolute beast of a robotic vacuum! My pool floor is very unlevel with lots of dips and lin... See more

Rated 5 out of 5 stars

My experience with DSP was a very good one. I was very happy to find that they carried a quality replacement chlorine generator for the Pentair IC40. I am so tired of the IC40 failing after only 3 yea... See more

Rated 5 out of 5 stars

Replaced the P20 Salt Cell with one about 1/2 the cost and worked beautifully as a drop in replacement including same connector. Discount Salt Pool shipped the unit in a day or two and I had it withi... See more

Rated 5 out of 5 stars

We received the product without any issues. Because our pipe was 1 1/2" instead of 2", I contacted the company to ensure that the difference would not cause functionality issues. It is always great... See more


Company details

  1. Internet shop

Information provided by various external sources

Since 1997, Discount Salt Pool has helped hundreds of thousands of homeowners, pool service professionals, commercial pool operators, and Do-It-Yourselfers all over the USA and North America discover the savings and benefits of a saltwater pool. Located just Northwest of Houston, Texas, we ship salt pool conversion kits that include everything needed for a quick and easy transition to saltwater chlorination. Our volume enables us to offer the very best prices on the twelve brands of salt pool equipment that meets our high standards for quality, value, and technology. Our entire staff has hands-on experience with salt pool systems and is well-trained to answer any questions you may have. Call us and see for yourself.


Contact info

4.9

Excellent

TrustScore 5 out of 5

514 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great shipping

Great shipping, great price, and the materials were pretty easy to understand when installing. The only reason why is not full stars is that I can't tell the longevity yet.

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Product arrived in a very timely…

Product arrived in a very timely manner. I ordered it on Thursday, June 30th, and it was delivered on Tuesday July 5th even with the holiday weekend!

Now if the salt cell performs well, we should be in great shape!

10 July 2022
Unprompted review
Rated 5 out of 5 stars

The only cell we will buy going forward

This will be the only salt cell we buy going forward. We have gone through 2 Hayward GLX 5's in the past 5 years. They have charged us over $1000 each time with installation. After a Google search I learned our cell may last longer if we upgraded to a T9 but was told not to. After careful research of this company we decided to give it a try. We plugged it in, a perfect fit, changed the setting to T9 and it fired right up. It immediately started to register and is working great. We were even able to dial the salinity down from 60% needed on our old cell to 35% on the new because its generating more chlorine. You don't have to be a pool genius to hook this up and save money. I highly advise you try it.

9 July 2022
Unprompted review
Discount Salt Pool logo

Reply from Discount Salt Pool

Debra, we're so happy to hear things worked out well. Thanks for being a customer and for sharing your feedback, be sure to let us know how we can continue to assist moving forward.

Rated 5 out of 5 stars

Good customer service

Received pool equipment quickly. Salt cell exactly as described to replace my existing one. When I complained three weeks later that the salt cell was not working, I received immediate tech support and a paid return UPS shipping label to return to them. They will test and replace if necessary, just sent yesterday so will update later.

8 July 2022
Unprompted review
Rated 5 out of 5 stars

All as expected

Ordering process was easy, good communication from the company on status of order, etc. Product shipped and arrived fine, all was as expected.

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Great Info; Great Equipment; Great Prices!

Called Discount Salt Pool and received excellent information that led to my purchase of a new pool pump and chlorine generator for my pool. Then I installed both pieces of equipment using the great information on the discountsaltpool.com web site. Swimming in my salt pool and loving it!
UPDATE: 06/17/2024 - I am still very satisfied with Discount Salt Pool. Stuff happens: The flow sensor in the system failed. A call to DSP resulted in a quick ship of a new flow sensor, all at no charge. System was back up in a couple of days. The chlorine generator also failed. It took a bit longer for that replacement, because I had to send the failed generator back to DSP for evaluation before they would send the new generator back (I paid shipping). Supplemented the chlorine level in my pool with liquid bleach (from Leslie's). The new generator arrived after about a week, no charge for the replaced generator or shipping. The system is working great, again!

28 June 2022
Unprompted review
Rated 5 out of 5 stars

Helpful and fast shipping

Called with questions about different systems they offer, and they were very helpful. Order was shipped out the day I placed order. Thank you.

26 June 2022
Unprompted review

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