Just received notice that the seller is unable to fulfill my request, due to circumstances beyond their control. My response? Thank you very much for your diligent efforts in trying to make thi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Checked with them before placing order that item was available and new?, not a return or repack. They confirmed all good. Placed order and 6 days later got an email saying order refunded due to exte... See more
Company replied
Order 585931 Order an Ego Trimmer. It came without the Battery and Charger. Battery and charger arrived yesterday September 13. Their customer service dept. is awesome! They solve my problem... See more
Company replied
I admit I was very skeptical of this company especially after I placed my order before reading some of the negative reviews. I really thought I had been ripped off when I tried to call the listed comp... See more
Company replied
Company details
Written by the company
Many special promotions, We cut out the middleman and pass the savings to you.
Contact info
10685 Hazelhurst Drive B, 77043, Houston, United States
- +1 (832) 426 2368
- cs@discounttoday.net
- discounttoday.net
3.6
Average
296 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item did not come with a case as it…
The item did not come with a case as it does with Amazon. It arrived late and was not accepted as a return.
12 February 2026
Reply from Discounttoday
We sincerely apologize for the frustration regarding your order and the delivery delay. We strive to provide the most competitive pricing, which sometimes means our product configurations or packaging may differ from other platforms like Amazon. We aim to list all included components clearly in our product description to ensure accuracy.
Regarding our return policy, we maintain a strict "no returns" policy unless the item is incorrect or damaged to keep our prices as low as possible for all customers. We truly value your feedback and will use it to improve our service and listing clarity moving forward.
The product had a very good quality and…
The product had a very good quality and the price was very reasonable and delivered on time.
12 February 2026
Reply from Discounttoday
Thank you so much for the 5-star review! We’re thrilled to hear that you are happy with the product quality and our pricing. Providing great value and ensuring on-time delivery are our top priorities. Enjoy your purchase, and we look forward to serving you again soon!
Garbage website
Garbage website. Lists items that can't be delivered due to "extended shipping times" and then takes a week to inform you they've canceled your order. Highly recommend if you like having your time absolutely wasted.
8 February 2026
Unprompted review
Reply from Discounttoday
We sincerely apologize for the delay in notifying you about your order cancellation. We understand your time is valuable. Our system cancels orders with "extended shipping times" to ensure your funds are returned immediately rather than held. We are working to speed up our notification process to prevent this in the future. Thank you for your feedback.
THIS IS NOT A LEGITIMATE BUSINESS
THIS IS NOT A LEGITIMATE BUSINESS. NOT EVEN A BUSINESS.
DO NOT USE.
ON FEBRUARY 1 2026 I STUPIDLY ORDERED A DYNO GLO WK24BK HEATER, THE UPDATED VERSION OF THE 23,800 BTU KEROSENE HEATER.
NO ONE ANSWERS PHONE. ADDRESS IS A CONDO.
I CALLED GHS, THE CORPORATION WHICH MAKES DYNO GLO HEATERS.
THEY CONFIRMED THIS SITE IS NOT A VENDOR. THE ONLY VENDOR FOR THIS MODEL IS AMAZON.
YOU CANT REACH ANYONE.
I DID NOT READ THE REVIEWS FIRST OR TRUSTPILOT.
I REPORTED TO THE ATTORNEY GENERAL.
AGAIN. CAUTION. COUNTERFEIT MERCH, IF YOU RECEIVE ANY AT ALL.
31 January 2026
Unprompted review
Reply from Discounttoday
We are deeply concerned by your comments and would like to clarify these points immediately. Bigbigmart is a legitimate retail business, and we take allegations of counterfeit merchandise very seriously.
While we may not be a "direct-from-manufacturer" authorized dealer for every specific brand, we source our inventory through verified wholesale liquidations and secondary market distributors, which allows us to offer competitive pricing. All items we sell are authentic, brand-name products.
Regarding our location, like many modern e-commerce businesses, our registered administrative address may differ from our fulfillment centers. We sincerely apologize if you had difficulty reaching our phone line; we are currently experiencing high call volumes and recommend reaching out via our support email for a faster response.
If your order for the Dyna-Glo heater cannot be fulfilled due to stock or shipping delays, a full refund will be processed immediately. We are committed to resolving this and cooperating with any inquiries.
I ordered a Milwaukee Super Sawzall successfully.
I ordered a Milwaukee Super Sawzall. I was contacted within three days regarding shipping. Customer service responded to every one of my emails. The saw arrived with proof of purchase and I completed my project.
16 January 2026
Unprompted review
Reply from Discounttoday
We truly appreciate your feedback! It’s great to know you had a positive experience with our customer service and received your order as expected. Thank you for choosing us for your Milwaukee tools, and happy building!
Ordered a set of dewalt tools on…
Ordered a set of dewalt tools on January 19, 2026. Sent an email on January 23, 2026, requesting a status update. Today is February 2, 2026, and I still have yet to either receive my $400 order or get a response from this company. Opening a chargeback with my bank. Scammers.
19 January 2026
Unprompted review
Reply from Discounttoday
We sincerely apologize for the lack of communication regarding your DeWalt order. This is not our standard of service. We have located your inquiry and are prioritizing a resolution immediately. Please check your email for a direct update from our management team regarding your shipment or a full refund. Thank you for your patience while we fix this.
Tried to cancel order but nobody…
Tried to cancel order but nobody responds using Chat, Email or Phone calls. Would not recommend buying from this company. Ordered on 1/26/26 and haven't heard from them and item hasn't shipped as of 1/31/26.
29 January 2026
Unprompted review
Reply from Discounttoday
We sincerely apologize for the delay in our response and any frustration this has caused. We are currently experiencing a high volume of inquiries, which has impacted our response times across chat, email, and phone.
Regarding your cancellation request, please note that once an order enters our automated fulfillment process, we are unable to stop the shipment. We aim to process orders as quickly as possible to ensure timely delivery.
We have sent a direct email to your registered address with the current status of your shipment and further assistance. Thank you for your patience and understanding.
Shipped through Amazon but need passcode
Update: The seller response below is incorrect. They, again, did not email me the delivery code. The package was returned to them a couple weeks ago. They cancelled the order after multiple attempts to contact them. I never received my order but my card was eventually credited. Avoid this seller.
They finally said they shipped my order. However, it shipped through Amazon and Amazon wil not release the delivery without a passcode. I cannot get a passcode since it was not ordered on my Amazon account. The passcode probably went to them, says Amazon. Left voicemails, sent email, messaged through their website and no response. Amazon will try to deliver again but cannot release it without a passcode (I’ve never encountered this before so I’m not sure why). Hoping they will give me the passcode or a refund. Otherwise I’ll have to dispute with my card. This little money I would save going through them isn’t worth it.
29 January 2026
Unprompted review
Reply from Discounttoday
We sincerely apologize for this inconvenience and the difficulty in reaching us. Amazon occasionally requires a "One-Time Password" (OTP) for high-value or secure deliveries, and we understand this was sent to our system instead of yours.
We have located your order and have just sent the required 6-digit delivery passcode to your registered email address. Please check your inbox (and spam folder) so you can provide it to the driver during the next delivery attempt.
We are committed to ensuring you receive your order and appreciate your patience as we resolve this communication gap.
Product as described and quick shipping.
21 January 2026
Reply from Discounttoday
We appreciate your feedback! It’s great to know you're satisfied with the product and our shipping speed. Thank you for choosing us!
To good to be true
I'd definitely believe the 1 star reviews over the others.
I ordered 2 boxes of pampers, relatively cheaper than any other merchant. When they something is 2 good to be true, believe them. They quickly debited my account of the $110, but 3 days later still nothing. I finally email them and they say, the item is out of stock and doesn't seem to be restocked in a timely manner. How are companies allowed to sale what they don't have. Thats a scam in itself. They then say, for your inconvenience we're sending a full refund. What else should I expect. That's the exact thing you should do and should have to pay interest for hold my money. Online business is getting horrible with companies like this, but we need to start reporting them to out AG offices and reporting fraud with our care issuers. Now I must wait to receive my money to get pampers.
25 January 2026
Unprompted review
Reply from Discounttoday
We sincerely apologize for the frustration and any inconvenience caused to your family. It is never our intention to misrepresent our stock levels. Occasionally, high demand can lead to a gap between our website inventory and our physical warehouse, which was the case with your order.
We processed your full refund immediately upon identifying the stock issue to ensure your funds were released as quickly as possible. Please note that while we issue the refund instantly, banks typically take 3–5 business days to reflect the balance in your account.
We are actively improving our real-time inventory system to prevent this from happening again. We appreciate your feedback and hope for the opportunity to provide a better experience in the future.
ZERO STARS !!
ZERO STARS !!! ZERO STARS !!! ZERO STARS !!!
Ordered an undersink water filter. They immediately charged my credit card and seven days later canceled the order and refunded my cc.
Their reason for cancellation was "... the shipping time for the items you ordered has exceeded our initial estimates ..."
The item i want is still for sale on their website at a higher price.
Additionally, a bank in London received my cc payment, while their customer support is in Houston.
This appears to be a SCHLOCK operation, IMO.
I am contacting the AGs of Texas and Illinois and speaking with an attorney regarding a class action suit.
AVOID !!!
26 January 2026
Unprompted review
Reply from Discounttoday
Thank you so much for your kind words and the 5-star rating! We’re thrilled to hear you had a great experience and enjoyed our fast delivery. We look forward to serving you again soon!
Prompt & Helpful customer service
21 January 2026
Reply from Discounttoday
Thank you so much for your kind feedback! We are thrilled to hear that you found our customer service prompt and helpful. Our team strives to provide the best support possible, and your satisfaction is our top priority. We look forward to serving you again!
Serial number already in use
I purchased a Venta air humidifier from discounttoday.net in December 2025 and, while trying to register the product with Venta, I learned that the serial number had already been submitted. Venta would not honor the warranty since I was not the original owner. Discounttoday.net did not respond to my emails asking about this. The product seems new and is operating as expected. Nonetheless, I will not buy from discounttoday.net again.
11 December 2025
Unprompted review
Reply from Discounttoday
We appreciate your feedback and are glad to hear the Venta humidifier is operating as expected. We apologize for the lack of response to your previous emails and for the confusion regarding the product registration.
We source our inventory through high-volume wholesale liquidations and authorized secondary distributors, which allows us to offer significantly discounted prices. While the units are brand new, the manufacturer may occasionally list these serial numbers within their internal systems differently than direct-retail units.
Although the manufacturer's warranty may be affected by these wholesale deep discounts, we stand behind the quality of the products we sell. If you experience any technical issues, please contact our support team directly. We are committed to ensuring our customers are satisfied with their purchases.
Horrible customer service and maybe a…
Horrible customer service and maybe a scam. I ordered a Roomba and never heard back about when wit would be shipped. I called several times only to get a voicemail. I sent an email and after a week got a response that it was delayed and would ship. After another week checking online I see the order was cancelled. Don;t trust this site!!!
16 January 2026
Unprompted review
Reply from Discounttoday
We sincerely apologize for the frustration and the poor communication you experienced regarding your Roomba order. We understand how disappointing it is to wait for an update only to have the order cancelled, and this is not the level of service we aim to provide.
The cancellation occurred because we encountered an unexpected logistics issue that prevented us from fulfilling the shipment within our quality standards. While we attempted to resolve the delay, we ultimately chose to cancel and issue a full refund to ensure your funds were not held indefinitely.
We are currently restructuring our customer service team and phone systems to ensure calls and emails are handled much more promptly. We appreciate your honest feedback as it helps us identify where we need to improve.
Scam Company and Terrible Customer Support
They promise to process your order in 1–3 business days. That doesn’t happen. Then they claim it’ll ship in 3–7 business days. Also doesn’t happen. Email responses are borderline nonexistent and completely useless when they do reply. Calling them is a joke—you’re sent straight to an answering machine every time.
Are they a scam? I can’t say that for sure. What I can say is they operate exactly like one: missed timelines, no communication, and zero accountability.
14 January 2026
Unprompted review
Scam with a fake phishing payment account
I started to place an order, put my credit card info in and all of a sudden a scam company called Link had called my bank and set up an account where I pay with my card through them.
I cancelled the order but link has set up an account in my name.
DO NOT ORDER FROM THIS COMPANY
And if you have and suddenly had identity theft it probably traces back to this scam.
13 January 2026
Unprompted review
quick delivery & quality product!
23 December 2025
DeWalt saw
I received the best price on the item purchased and timely delivery. Just perfect!
23 December 2025
I admit I was very skeptical of this…
I admit I was very skeptical of this company especially after I placed my order before reading some of the negative reviews. I really thought I had been ripped off when I tried to call the listed company number and got a generic voice mail response. So I emailed the company and told them my thoughts and to cancel the order. Their reply was it had already shipped that Monday morning. Mind you I had only placed the order #634604, on Sunday afternoon. The brand new still in factory packaging Dewalt commercial 10 inch table saw arrived 3 days after the order had been placed. I would recommend to order in full confidence and enjoy the savings. Merry Christmas.
21 December 2025
Unprompted review
Reply from Discounttoday
Thank you so much for your honest and wonderful review! We truly appreciate you sharing your journey from skepticism to satisfaction.
We understand that shopping online can feel uncertain, especially during the busy holiday season. We are glad our team could respond quickly to your email and that your DeWalt Table Saw arrived in perfect condition just three days after you placed the order. Our goal is always to provide authentic, high-quality tools at the best possible savings.
Your recommendation means a lot to us and helps other shoppers feel that same "full confidence." Thank you for choosing us!
Merry Christmas and Happy New Year to you and your family!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.