Flow Reviews 

This company straight up does not care about its customers… if I could rate it without a star that would have been the best rating. We’ve been without internet service since June 11,2023 and a report was made on June 19, 2023. We explained to them that where the issue is was not our permanent address as we reside in another parish. The first time we were there for three days and no one called until after we left so they told us we had to make another report. We did when we next visited the location and stayed for a week and no one called until we left again. We went back to the location on August 4, 2023 and made another report and surprise, surprise still no word from anyone and we left the location today after three weeks. How is this customer service and to make matters worse they told us if we don’t pay the bill (for no service) they WILL NOT SEND OUT ANY TECHNICIAN TO OUR LOCATION.
I’m so over flow and the crappy service that they are giving.

I had and issue where my cable and internet went down . I reached out to flow with great hope they wd provide some help and have it restored.They have been giving me the run around like dem nuh care and all now I cant get any service.... this is from August 15th and today is the 18th and all now i cant get bk my service. Moreover no one even care to reach out

This company called flow is one of the worst company I ever deal with in my whole life omg customer service full of bull I reach out to flow August 1 2023 about my internet nobody has reach out back to me every day I text flow on whatsapp witch is I think that's bull jamaica people we need to stand up and boycott flow cause they deal with people like we are nobody I pay my bill on time every month.its been 11 days know am trying to get someone to come fix my internet.zero Star for the run down company

Need to do better

This company boils my blood day in, day out. It’s not that they don’t have the capacity to do well, they choose to play the…you know what. Back in 2017,2018,2019 were the good days. Everything post 2020 is going downhill. I am aware that since flow uses cable as form of broadband the more people using it = the slower it is but wouldn’t they understand they must innovate to stay competitive? I guess not. It is 2023 and they’re okay with my Tiktok freezing every minute, my YouTube taking a while to load and don’t even mention anything about 1080p.. Gaming was something I could do not anymore. Everytime I have to game I need to be on my data on my phone. Don’t even get me started on when the service drops randomly and takes between 8 hours to a day to fix. Do better, I know you can do better…you have fiber as a basic plan in Tobago, why not expand it to Trinidad free of cost. Your service was wayyy more better. Again, do better! BEWARE!

Worst customer service of all companies in Jamaica

If I could give flow no stars I would because this is the worst internet provider in jamaica by far. Horrible customer service, no urgency to resolve internet outages and still require you to pay for services you are not getting. In 1 months I've had over 6 or more outages that lasted atleast 2 days before getting restored so to be honest I'm literally pay full price for not even half a month of service.. they have no respect for their customers and they literally don't have any competition in this country thats why they get worst as time goes by its outrageous.

I really hate these people, they are actual thieves. What kind of company would charge you for a service they have NOT delivered because of their own incompetence, have proof it was not delivered and REFUSE to refund you? Criminals and Scammers. Zero Stars!

ABSOUTLEY POOR INCOMPETENT Service Provider. I have been communicating with Flow on WhatsApp since last year 2022. I have no dial tone and all they do is issue me with a ticket number and claim someone will be in touch within 24. To date know one has ever been InTouch. When I contact them again to let them know I still have not been contacted, they, cant find the ticket number, so this whole thing repeats. They have Double tripled my bills for the past 3 months, when I enquired I was told it was an error, then they bill me again, except this bell was 5 times higher than the previous bills. They even claimed the issues has now been escalated to management, absolute joke, I have still not been contacted. I will refrain from paying any bills until they sort this on going issue out.

I expect to be compensated for the 6 months loss of service, the inconvenience and the stress this has caused

Incompetent thieves

Current Ticket numberS 7156818 - 7164537

Agree with all of the reviews re Flow. I have been trying to get, what should be a straight forward issue, resolved for some time now. After doing battle with a “bot” and finally getting through to an (alleged) human agent I have been frustrated by their
1. Lack of knowledge
2. Inability to show any initiative
3. Time taken in between text exchanges - up to 30 minutes!
After 4 attempts (2 hours on each occasion) I have been given the same response - my issue has been escalated and is a priority and someone will DEFINITELY call me within 8 hours
Needless to say I’m still waiting
WITHOUT DOUBT THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED - BY A VERY LONG WAY!!

They are the worst company ever. Their service keeps giving issues and whenever you call customer service for help they hang up on you or transfer you to someone else that does not know what is going on. I wish I could give them negative 5 stars! THEY ARE THE WORST! ALSO THEIR STUPID APP DOES NOT ACCEPT PAYMENTS AND WHEN YOU TRY TO PAY USING BANK ACCOUNT THEY ARE TELLING YOU THAT YOU DID NOT PAY. THEY NEED COMPETITION CAUSE THAT IS THE ONLY REASON THEY ARE STILL IN BUSINESS

Good evening, Mr. Noelien my name is Brenda J. and I am filing a complaint in reference to a FLOW employee, that I spoke to you about earlier today. All I have is the individual first name which is, Carmichier and she works at the Vieux Fort branch. This individual showed up at my residence, on 02-14-2023, stating that she was in a relationship with my husband and in love with him and a lot of other nonsense with 2 other female indiviuals dress in all black with their heads cover (I am aware this is an outside issue). I am addressing that matter with my husband, however where FLOW comes in at this young lady access my husband, phone bill and obtained my number. I have texts where she has accessed it on numerous occasions to inform him his phone bill is due, however up to recently she has started calling my phone number.

This individual has begun to call my phone and she obtained my number by accessing my husband FLOW account. SHE WAS WELL AWARE IT WAS MY NUMBER. I find this quiet disturbing, with the world the way it is now and all the murders here in ST. Lucia this is quiet disturbing to me. This should not be the professional behavior of an employee to gain access to an customers account for her personal use.
I am also requesting to find out how you find out my information to place a call to me, because when I went into FLOW to lodge this complaint, I never mentioned my name or phone number and you call be before I could even speak to a supervisor. Which I eventually did by the name of Ms. Kendra and lodged my complaint. Upon calling you back to inquire how you got my name and number to call me you stated that the agent gave it to you and that in itself is strange because I never stated my name or my number to the customer service agent, with that being said I am also requesting that this be forwarded to the next level of your chain of command, I did request it from you and you informed me you all have a protocol to follow, and I respect that however I am requesting you Supervisor name and that she/he be cc on your responding email.
Thank you in advance for your prompt attention to this matter and do not hesitate to contact me with any questions, comments, or concerns.
Mr. Noelien follow up with me BY PHONE (02/16/2023) I REQUESTED HE FOLLOW UP BY EMAIL and he stated he would not send me a follow up email, and proceeded to accused me of being vindictive and stated that he believes the employee when she stated she could not reach my husband on one number and so she tried another number and went on to discuss the relationship the female had with my husband, then this man laughed at me. I am appalled and offended at the level of professionalism at FLOW!!!!!!!!

Good morning my name is tanika I have requested a relocation of the service from October now it November representatives are very rude and each day I have to call for a rep to tell me the order is not submitted after I call in October reps hang up on me when request a supervisor I got s bill for services I was not able to use due to you guys incapable to service customers I am a good customer that is thinking hard about cancel and now I have to pay for service I am not using and all now no technician but let's see today cause the reps in Kingston should be fired please review my account

The 'customer service' is beyond poor. The absolute worst company to deal with. Them being allowed to treat customers this badly is criminal. They should be embarrassed. I would be embarrassed to work for this dump of a company. The 'customer service' agents are condescending, rude, unhelpful, slow and robotic. Tip: if you actually care, invest in better quality staff.

A very poor website for Online top up.
While using a laptop and wifi it tells me:

'We detected you do not have any data so please go ahead and top up your phone below.'

If I'm not using a phone, and I don't have a Flow phone, how could that be 'detected. It's garbage.

Entering a phone number to top up, triple checking it, the website states it's not a mobile number.
I even copied and pasted it from WhatsApp - it's correct. I called the number and my friend confirmed it's Flow.

Trying to login with Google, it goes into a loop to start again. I don't have that problem with any other sites I use Google login.

Fortunately my friend has a phone with a different company. I will top up that again and we can stop wasting our time with Flow.

Flow Jamaica is the worst company I've ever have to deal with, I've so much bad experience with flow i don't know where to start.
I applied for the yaad and road plan and the told me that the modem would be installed within 5-7 working days and it took 2 and a half months for them to make the installation and since then it has been problems with my bill that can't seem to be resolved.
The government's regulatory body needs to take a look into this company, SERIOUSLY.

Very poor customer service. customers waiting for hours without being served. Staff seems to be doing nothing. This is the Portmore branch. So many customers on the outside waiting, complaining, disgruntled and no one cares. Are the workers being paid?

This the worse company I’ve ever gotten service from.

I ordered a internet bundle Yaad & Road + HomePhone Starter Lite package, receipt was sent to my email. When I was contacted by someone called Alana Lewis, she gave me the wrong package which was Internet Vital.

I explained to her that it was the wrong package and even forwarded her the receipt and asked for her to make an adjustment before installation so it could reflect the correct bundle.

Alana Lewis ignore my email and I had to reach out to others to fix her error. After a few days of trying to get them to correct things, I was told it was fixed.

I received a bill and I paid it but only to find out that bill was for the same package I told them I never ordered. Turns out they didn’t fix the error of Alana Lewis but signed me up for two accounts instead.

Now they expect me to pay two separate bills. I’ve been messaging all morning with different employees and evening on phone calls but no progress.

I think this is ludicrous and dishonest. They trap you into a two years contract with a package you never ordered.

I’ll be talking to an attorney about this because I think it’s theft.

This is truly a ghost company. What company in 2021 does not have an email address? I have been trying to cancel my tv for the last 3 months with no joy. Their Flow chat is an absolute joke. If I could give a zero I would.

This company doesn’t even deserve a star I only gave a star because it will let me write a review without it. I’ve been trying to disconnect service for 3 weeks spoke to more than 10 associate and 2 supervisors and no has assisted. I will write a review everywhere I can until this is resolved. I will let all my friends and family disconnect their service and go to digicel