DiscreteHeat UK, Thermaskirt Reviews 

275
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff for their professionalism and quick responses. Many people appreciate the product's quality, highlighting its aesthetic appeal, space-saving design, and effective heat distribution. Consumers also commend the heating system's reliable, long-term performance and ease of installation. However, some customers noted challenges with product durability, including issues like rusting, leaks, or shrinking and yellowing trims. A few also found installation problematic, citing difficulties with perfect fits or poor workmanship from recommended installers. Additionally, some reviewers were not happy with customer service, describing it as indifferent or unhelpful when issues arose.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising its effectiveness, aesthetic appeal, and... See more

Quality

Customers had positive experiences with quality, often praising the product as a high-quality heating... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, knowledge, and... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial enquiry to the product arrival the service received has been exemplary, consultation and planning has been first class. The product is well constructed and made to measure. Neighbo... See more

Rated 5 out of 5 stars

Chris (discreet uk) and Bernard (local recognised fitter) between us we came up with a wonderful design and fittings within a very short time scale. All professionals who understood my requirements -... See more

Rated 5 out of 5 stars

Absolutely overwhelmed by the service had by Martin at Discrete heat UK, Has gone above and beyond to help me and my family have heating over Christmas, Although closed for the festive season he pi... See more

Company replied

Rated 5 out of 5 stars

Recently ordered a wet heated skirting system from Discrete Heat. The team were able to design a custom solution very quickly from a few basic details. The kit was dispatched very quickly (received wi... See more

Company replied


Company details

  1. Heating equipment supplier
  2. Central Heating Service

Information provided by various external sources

ThermaSkirt replaces your skirting board & radiators in one & provides a true radiant heating solution like under floor heating. Manufactured by DiscreteHeat UK


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

275 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(275)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and top quality heating solution

Thermaskirt is an excellent solution for having sharp, clean-cut edges and clear rooms. Modern and efficient way for heating your house.
Very impressed with services provided by DiscretHeat: top quality materials, fast order and delivery, good communication.I strongly recommend this company!

1 November 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you Juliana; we really appreciate your support. Enjoy your ThermaSkirt this Winter!
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

We had Thermaskirt fitted as part of…

We had Thermaskirt fitted as part of our Aira heat pump install. We didn't want extra large radiators as part of the install and were introduced to the Thermaskirt skirting board radiators. We eventually decided to have the whole house done with them. This did require a bit of disruption as everything was done within a week at the same time as the heat pump install. Very glad we had it done as it looks great and works extremely well and we got rid of nearly all our wall radiators. Everyone we had dealings with were great and the work was high quality. Would highly recommend the product and the people.

15 July 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thanks Peter. Yes: air source heat pumps need bigger radiators than boilers and no-one wants that! Glad that ThermaSkirt solved your install issues and we hope you have a lovely warm winter and Christmas.
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Get rid of central heating radiators.

Thermoskirt is a thoroughly efficient and innovative system that gives an even heat throughout a room without ugly radiators. The support given by DiscreateHeat has been excellent. This is a system that has been installed in our bungalow for 14 years, is very reliable and would strongly recommend it.

6 November 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

ThermOskirt/ThermAskirt; which ever way you say it, it still says 'No Radiators!'
Thanks for your positive comments.
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Brilliant idea to remove the radiators…

Brilliant idea to remove the radiators and use the skirting board to heat the room. Made more space in the room as we didn’t have to position the furniture either side of the radiators. Great product, delivered when it was scheduled, well packaged and fittings boxed separately for each area. This was the second time I’ve used it so I more confident in my own ability to install it . Definitely recommend using Thermaskirt.

28 October 2024
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you Paul! Glad we met all your requirements for a 2nd time; we love repeat customers!
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

I highly recommend! Excellent products and service

The team have been really patient with our tricky order. This is our second purchase and we have decided to heat our whole kitchen and new extension with the heated skirting based on how happy we have been with it in our downstairs toilet. Particular thanks to Andrew and Lauryn who helped to get it all sorted. I highly recommend.

29 October 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you Laura! We look forward to helping you again in the future!
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

We had a really odd shaped room with a…

We had a really odd shaped room with a bulkhead in it. The radiator stopped furniture being placed where we wanted it. We had a wobbly old walled house and we couldn't be happier with the thermaskirt. It heats up quickly, adds significant warmth to the room and looks great. The benefit of having the radiators along the length of the wall was one wall was external and was cold which meant condensation often appeared causing some mould to start to develop behind a bed. But now the wall gets warmth, we've had no condensation, and since painted, there's been no mould recurrence.

24 August 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Its not just for square rooms; we have done windmills, water towers and of course curved bay windows. Thank you Steve for your 5* review.
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Happy long time customer.

Had Thermaskirt for nearly 12 years now and still doing great. Went for it initially as I have a couple of round rooms that really didn’t look right with radiators. Discrete Heat did the profile and it went in easy and both works and looks great. Spoke to them a couple of days ago to get some replacement top strip as on a few lengths it was going a little bit yellow. Replacement strip arrived 2 days later FOC.! Superb customer service. Well done guys.

22 October 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you Steve. We like to hear from customers with older systems as it's a great advert for the durability and reliability of the product.
Thanks for sharing.
Kind Regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Bedroom renovation in our barn conversion

Having finally made the decision to replace our radiators in the bedroom with Thermaskirt, I have been very impressed with the seem less sequence of planning, ordering, and delivery of their product to us here in Guernsey.
Having reviewed the videos on You Tube I was happy to attempt the installation myself. The delivery comes with a 30 page installation instruction booklet which covers nearly all contingencies. We chose the BM3 H2o system.
The product itself is very well engineered, all the ends, and corners come in separate bags with the corresponding connectors. there was a comforting surplus of connectors, trim and wall insulator remaining after the installation.
Customer care, and the technical support team have been excellent in replying to my initial queries.
If you have a modern property with flat plasterboard walls and level floors you would be well pleased with the perfect finish achievable. For our bedroom we have uneven floors and uneven lime rendered walls,
so a compromise with levels, and gaps was inevitable.
It still looks very good and most importantly, works really well.
Astonishingly with no visible radiators the size and look of the room has been transformed.
I would recommend the system to others.

19 October 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Great review Paul and glad to find someone who actually read the instructions! Most ansers can be found there and if you are handy man or DIYer there is nothing too onerous about installing ThermaSkirt; wherever you are in the world>

Kind Regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Terma Skirt via Discrete Heat

This is the first time I've fit Terma Skirt.

It took a while to get my head around it but now I'm quite impressed.

Discreet heat supplied and were extremely helpful and attentive throughout the job.

I see it as a well-designed and engineered product.

It does require a comprehensive understanding of the instructions and if anyone is to delegate the job to a colleague or subcontractor then they themselves must also have a comprehensive understanding and do frequent checks and quality control.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Really positive experience

Really positive experience from my initial enquiry (over a year ago) to the order being delivered. Due to our extension build over running Discrete Heat were amazing and hung on to our order for over 8 months until we were ready for it. I’m just starting to install it myself and looking forward to getting it up and running before winter sets in.

1 October 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thanks Matt. After 16 years in business we know that projects don't always go to plan and can over run. Happy to help and don't forget we do online WhatsApp video support in case you get stuck. Thanks for your kind remarks.
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Replacement part

Decorator accidentally broke return fitting with bleed valve called Discrete heat at 13.50 spoke to a lady who suggested I email the tech department which I did complete with photo. Within the hour I got an email back saying they would post one out today you can't get better than that.

25 September 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Cheers Dave; Accidents do happen and we know how frustrating it can be if you cant get hold of anyone when you have an urgent problem. We also have technical@discreteheat.co.uk for after hours support. Thanks for your 5* review.
Martin Wadsworth
Managing Director

Rated 4 out of 5 stars

Works well but care needed in installing in a mix and match set up.

I have two rooms in my rescently renovated 5 bed house fitted with thermaskirt. It is fitted in the main lounge and also in our boot and coat room. I like the way it frees us wall space by doing away with the need to have wall mounted radiators. The heat is evenly distributed and seems to work well. Care needs to be taken to make sure the system is balanced correctly with the retained radiator heating circuit during removations. If I could have afforded it it would have been better to use the thermaskirt system throughout rather than keep some rooms on radiators.

25 September 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thanks Stephen; hopefully you'll be back to do the other rooms in due course. Now you have one under your belt, I am sure you will find it much easier to balance the system next time.
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Great system!

We have discreteheat installed in our apartment. The system is effective in heating our home and looks great.
The customer service team were quick to respond to a recent query and we would recommend the system to others

24 September 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you JH! We appreciate you telling everyone all about it!
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

I have 6 rooms in my house fitted with…

I have 6 rooms in my house fitted with Thermoskirt Regency OG which I have fitted myself. It certainly looks very smart and as I have solid brick walls I like the all round heat it produces. I needed a couple of O rings for my 2008 ( yes 16 years ago) installation and Discrete heat promptly supplied me with some.

24 September 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Feedback like this is very much appreciated, Mike. For many we are a 'new, untried idea' but we have hundreds and hundreds of systems all working fine after more than 10 years so your comments are great to see.
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Discrete Heat is a well designed system…

Discrete Heat is a well designed system which works well for us. I have had good customer service from them regarding a spare part needed.

18 September 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you Andrew; happy to be of service and we hope to work with you again.
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Impressive!

My wife insisted on not having any radiators in our house extension and suggested I had a look at thermaskirt. I was dubious at first but was amazed at how easy it was to install (I am a competent DIYer) and even more impressed with how much heat the skirting emits. Their service was first class from initial discussion on requirements from which a plan was marked up with what I needed. After sales service has also been exceptional and in particular the wonderful Lauryn! Thank you!

11 September 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

The Mrs is always right, hey Chris? No-one likes the look and feel of clunky radiators and if you're the one who has to clean the muck out from behind them, or try to decorate around them, then you wouldn't want them either! Good to hear our after sales team were on hand.
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Great company and product

I installed water heated Thermaskirt some 16 years ago when this was a relatively new company. Found it easy to install and it has worked very efficiently with no problems, much better than radiators.
Have just had to order a couple of replacement parts after they were damaged by our carpet fitters. Although our system was at the forefront of their development we were still able to easily get these parts. I thoroughly recommend this product and company.

30 August 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you! reviews from long-standing customers like you are great for people finding ThermaSkirt for the 1st time. We appreciate you taking the time

Rated 5 out of 5 stars

Great product

Great product, easy alternative to underfloor heating

1 February 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

So true Gareth! Nothing wrong with UFH in the right setting, but when retrofitting or laying carpet, timber or laminate on top, we genuinely believe we have the best solution.

Rated 5 out of 5 stars

I installed the Thermaskirt DecoBM2…

I installed the Thermaskirt DecoBM2 heating system in my home in 2017, and it has proven to be an excellent investment. Not only is its design aesthetically pleasing, and integrates seamlessly with my skirting boards. The Thermaskirt profiles are easy to clean and maintain. Over the years, the system has been consistently reliable without any problems. I would strongly recommend Thermaskirt to anyone in search of a dependable and visually appealing heating solution.

21 August 2024
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Much appreciated Irek; thank you for sharing your positive experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look