DiscreteHeat UK, Thermaskirt Reviews 

275
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff for their professionalism and quick responses. Many people appreciate the product's quality, highlighting its aesthetic appeal, space-saving design, and effective heat distribution. Consumers also commend the heating system's reliable, long-term performance and ease of installation. However, some customers noted challenges with product durability, including issues like rusting, leaks, or shrinking and yellowing trims. A few also found installation problematic, citing difficulties with perfect fits or poor workmanship from recommended installers. Additionally, some reviewers were not happy with customer service, describing it as indifferent or unhelpful when issues arose.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising its effectiveness, aesthetic appeal, and... See more

Quality

Customers had positive experiences with quality, often praising the product as a high-quality heating... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, knowledge, and... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial enquiry to the product arrival the service received has been exemplary, consultation and planning has been first class. The product is well constructed and made to measure. Neighbo... See more

Rated 5 out of 5 stars

Chris (discreet uk) and Bernard (local recognised fitter) between us we came up with a wonderful design and fittings within a very short time scale. All professionals who understood my requirements -... See more

Rated 5 out of 5 stars

Absolutely overwhelmed by the service had by Martin at Discrete heat UK, Has gone above and beyond to help me and my family have heating over Christmas, Although closed for the festive season he pi... See more

Company replied

Rated 5 out of 5 stars

Recently ordered a wet heated skirting system from Discrete Heat. The team were able to design a custom solution very quickly from a few basic details. The kit was dispatched very quickly (received wi... See more

Company replied


Company details

  1. Heating equipment supplier
  2. Central Heating Service

Information provided by various external sources

ThermaSkirt replaces your skirting board & radiators in one & provides a true radiant heating solution like under floor heating. Manufactured by DiscreteHeat UK


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

275 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(275)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Innovative product which delivers !

I have had two Thermaskirts (H20, BM3 profile) installed in two rooms and I am very satisfied with the product. They heat up very quickly and spread the heat uniformly in the room. They really do provide a very pleasant feel of warmth in the room which you don’t get from a traditional radiator.
The sales team was responsive and clear with delivery times which helped us plan the installation.
It is a well thought product with a lot of technical info available. The technical support has been very helpful, Martin, in particular, who knows the product inside out!

12 October 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Great feedback, Florent; we really appreciate it!
Best regards
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Great Product Great Service

Product looks fantastic and works really well even in large room. Great service and prompt deliveries right through my project.

12 October 2022
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you Sven. So pleased we have solved your heating problems!
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Hello

Hello, can you please help me install this system in my home at an affordable price. Thank you.

7 October 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Hi M Onen. Have you been in touch with our design and estimating team?
info@discreteheat.co.uk
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

found the course to be very…

We found the course to be very informative and the product seems to fill a gap in the market .We look forward to our first install .Thanks to all the team there .Alex

29 September 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

That's great feedback, Alex. We look forward to more business with you.
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Really responsive and helpful

We ordered a system for the upper floors of our renovated house, to install ourselves. The team are incredibly helpful and responsive, and helped us with the designs so that the system was as straightforward and efficient as possible. They have been on the phone for any queries and helped to rethink the design as our renovation progressed and minor details changed. There is lots of information provided too so we can install ourselves and it looks really neat!

2 October 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you Mahua!
So pleased we lived up to your expactations!
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

What a fantastic company and product it…

What a fantastic company and product it was a great day training and getting to see the team behind it especially the passion, dedication and belief in the idea and product throughout the business.

Although sceptical before attending once getting hands on with it and seeing it in operation I think it’s fantastic and will be specifying it in the future and promoting it as a great alternative to Radiators or Underfloor Heating.

29 September 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you Michael!
Glad you enjoyed the training and we look forward to working together with you.
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Fantastic product + company!

Fantastic product, great customer service pre and post sale. All around 5/5 experience!

1 October 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you so much; we really appreciate your appreciation!
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Best company ever

Had these guys install a system 2 years ago and could not recommend them enough. Very professional and tidy install. Recently had a minor issue with the system and the technical support was outstanding, well done Martin! Fault quickly resolved with minimum fuss, even had the MD responding to email at 730pm!! Best company ever

22 September 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Wow, that's a really heart-warming review so thank you very much; we really appreciate it!
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Wow. Great job

What a fantastic job DH did for me and their fantastic fitter Carlos. The flat looks so much nicer and the system is simply amazing. Highly recommend anyone thinking about doing it to use these guys.

7 September 2023
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you Ahmed! We really appreciate it! Carlos is one of our most experienced registered installers and we refer lots of clients to him.
Best regards
Martin Wadsworth
Managing Director
Discrete Heat Co Ltd

Rated 5 out of 5 stars

I recently attended training at…

I recently attended training at Discrete Heat and found the course a good mixture of practical and theory.
There was a good friendly and welcoming atmosphere from the staff.
I've come away with enough confidence to install the product.

1 September 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Hi Scott. Thanks for attending; we look forward to sending lots of new clients your way!
Best regards
Martin Wadsworth
Managing Director
Discrete Heat Co Ltd

Rated 5 out of 5 stars

Spares enquiry was dealt with promptly…

Spares enquiry was dealt with promptly and a follow up email to check I'd received my order. Great service

31 August 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

You're very welcome Scott; we try our best to look after our customers even if we do slip up from time to time; thanks for your 5* review.
Best regards
Martin Wadsworth
Managing Director
Discrete Heat Co Ltd

Rated 5 out of 5 stars

very good customer relations, great product

easy to deal with, Lisa was excellent when i purchased mine and Lauryn was equally as good when i needed some support with the after sales

30 August 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

You're very welcome Mary; we try our best to look after our customers even if we do slip up from time to time; thanks for your 5* review.
Best regards
Martin Wadsworth
Managing Director
Discrete Heat Co Ltd

Rated 1 out of 5 stars

Almost 1 year since installation

If aesthetics are important to you then I'd think twice about buying thermaskirts. I found the staff to be great but the product to be poor from an aesthetics point of view. Despite a couple of visits to do remedial work I still feel disappointed about the finish of the skirting. The rubber gaskets look untidy and scruffy in parts. The issue I have is that it's a niche product and you can't just re-caulk and paint like you would with traditional skirting. I have some skirting where there are gaps between the wall and gasket, one is coming away from the wall and the silicon sealant joining it to the door frame has come apart. Almost all the corners look untidy and some of the plinth skirting has chipped and I wouldn't even begin to know where to get suitable touch up paint for it.

If this is how it looks after 1 year then I dread to think of what it'll look like in 5 or 10 years.

The heating system works fine but for what I paid I'd have expected the finish to be of a much higher standard.

It doesn't look like this review allows for images so I'll post the same review with images on google.

2025 update. The reply from Martin was never actioned or followed up on. We still have several gaps from the rubber strip to the wall and the corners have frayed. There are also gaps to the floor because of slight unevenness of an old house but you would have expected a method or covering those gaps, like a strip of some sort. 3 years on I still get annoyed looking at all these issues.

28 August 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Hi Richard
I can see on your customer account that you are having some more positive dialogue with Andy H about putting some of these issues right after you have changed your flooring?
As we have systems still looking tidy after 12 years, I am sure this is something we can sort for you.
I am hopeful we can still get you review up to a 4* or even 5* with some care and attention.
Thanks for bringing it to our attention; our newer installers are constantly assessed for the quality of their workmanship.
Best regards
Martin Wadsworth
Managing Director
Discrete Heat Co Ltd

Rated 4 out of 5 stars

Thermaskirt system was inherited…

A Thermaskirt system was already installed when we bought the house. We find it to be a good heating option. However, when we replaced some carpet with LVT, we were worried how changing floor height may affect the appearance and efficiency. We didn’t need worry; Lauryn in Customer Service has been so helpful in advising what we needed and how to install it.

26 August 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

You're very welcome ; we try our best to look after our customers even if we have inherited them.
Best regards
Martin Wadsworth
Managing Director
Discrete Heat Co Ltd

Rated 5 out of 5 stars

The best customer service ever!

The best customer service ever!
I purchased some thermoskirt years ago, and one of the flexible attachments needed replacing. Literally one email and within an hour it was sorted and put in the post! I must be honest I was expecting to wait a week or so for a reply, couldn't believe the quick response!
Top Job!!!

18 August 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

You're very welcome Carolyn; we try our very best to look after our customers; thanks for your 5* review.
Best regards
Martin Wadsworth
Managing Director
Discrete Heat Co Ltd

Rated 5 out of 5 stars

I recently contacted Discrete Heat to…

I recently contacted Discrete Heat to discuss an issue we have with one of our thermaskirt radiators. Although it was fitted about 12 years ago, Maria and Lauryn were able to give me excellent support and advice which I'm sure will resolve our issue and provided a level of customer care which was outstanding. I would always recommend this company without reservation and will definitely be a returning customer should we ever need to replace traditional radiators in the future.

17 August 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

You're very welcome Vicky; we try our very best to look after even our very old systems and their owners; thanks for your 5* review.
Best regards
Martin Wadsworth
Managing Director
Discrete Heat Co Ltd

Rated 5 out of 5 stars

Amazing product, innovative and genius

Excellent product - I love not having to hang radiators but not losing out on heat. Innovative, genius product & looks just like skirting. It gives much more wall space for decor. Customer service was fab & they went out their way to help. Thanks guys

16 August 2023
Unprompted review
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thank you Donna! Your 5* review is much appreciated by our staff and myself.

Best regards
Martin Wadsworth
Managing Director
Discrete Heat Co Ltd

Rated 5 out of 5 stars

Excellent product simple to install and…

Excellent product simple to install and it has been in my property for over 10 years and has been fab. Highly reccomdend

1 August 2023
DiscreteHeat UK, Thermaskirt logo

Reply from DiscreteHeat UK, Thermaskirt

Thanks for your 5* review, Arron. I am sure you have many more years of service left.
Best regards
Martin Wadsworth
Managing Director
Discrete Heat Co Ltd

Rated 1 out of 5 stars

my answer :

my answer :
You did indeed try to solve the problem and we followed your recommendations to the letter, especially regarding the 2nd replacement, which we paid for.
This cost us a lot of money, and you refused to reimburse us for the faulty equipment, which was brand new and under warranty...
Neither the 1st nor subsequent installations were carried out by our family, but by reputable, professional companies. Specialized heating companies
The water was treated according to your recommendations and the circuit was well protected, yet your baseboards were pierced in many places.
Transport was several hundred euros for the last delivery proposed, so it's not a freebie that you offered us.
We made 3 replacements in all, and your equipment proved to be very fragile. I strongly advise against installing Discreteheat baseboard heaters in modern or new installations.
I expect to be reimbursed at least for the material supplied, as a minimum...
Best regards
A customer
Dominique Lépine

7 August 2023
Unprompted review

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