dishoom.com Reviews 190

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers generally have mixed feelings about the staff, service, and quality of the offerings. While some people praise the attentiveness and helpfulness of the team, others report dismissive or rude interactions, and inconsistent service quality. Similarly, opinions on the food's quality vary, with some finding it delicious and others noting issues like excessive salt or overcooked items. However, a strong consensus emerges regarding pricing and product. Many people express dissatisfaction with the high prices, feeling that the cost does not align with the portion sizes or overall value. Several reviewers also mention that the food itself is often disappointing, citing issues such as blandness, excessive spice, or poor execution of dishes.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. While many reviewers praise the staff for being... See more

Service

Users describe ambiguous interactions with service. Many customers praise the excellent, prompt, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising delicious food, quick service, and... See more

Price

Customers consistently express strong dissatisfaction with the pricing. Many reviewers feel the food is... See more

Product

Consumers find product to be negative. Many reviewers report issues with food quality, such as overcooked... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Underwhelming! Not sure what the fuss is about. I can name 3 local curry houses who do better dishes. The only saving grace was our lovely server, Adam

Rated 3 out of 5 stars

So much is good, but was rather spoilt for us by excessive salt in the food. Remember that it can always be added, but the customer is helpless if there is too much. The location is convenient, atmo... See more

Rated 3 out of 5 stars

During my visit, I experienced a very strong start followed by a noticeable drop in service quality. The beginning of the evening was genuinely impressive. The welcome, atmosphere and... See more

Rated 3 out of 5 stars

I’ve eaten at Dishoom Birmingham before, and while the portions are small, the food was usually o.k.. This visit, however, was very disappointing. The vegetable samosas were overcooked — most... See more


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3.1

Average

TrustScore 3 out of 5

190 reviews

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Rated 2 out of 5 stars

Average food at extraordinary prices

The food is not as good as it is claimed, but the prices are set at a level which don't live up to the expectations. For example, a flat bread is costing whopping £5, but we couldn't taste anything special granting the privalge to charge this exuberant amount. The portions were also very small. The Chef special that is advertised can be shared with two isn't big enough to do so. The murgh Mali served was a bit sweet.
However the customer service was excellent. And a large army of workers at the restaurant may be the justification for these costs.

17 April 2025
Unprompted review
Rated 2 out of 5 stars

12.5% “optional” service charge that…

12.5% “optional” service charge that they added onto the bill without asking us anyway, which meant £12.50 (plus vat?) on a £100 meal for 2 was added. Food was ok but we were put on a table for 2, which was literally 30cm away from the next “table for 2” couple, about as private as sitting at a macdonalds restaurant but in a darker room. Food served extremely fast, way faster than one would imagine it would take to cook stuff from fresh, but we could be wrong on that point. Wine glasses were the cheap, almost stemless ones that you get in all you can eat buffets in certain hotels abroad. No matter how you dress it up, all of these things did contribute to a bit of a “fast food” or “chain” type vibe about the place, with prices bumped due to the fact its in the city centre, in a fairly attractive building.
At least other rival places give you a more honest “option” of paying a service charge imho, that you can set to how much you think is deserved.
We initially booked at the dishoom to “give it a try” after a day out at the royal exchange theatre, as we are always open to trying new places to eat at, but for the reasons above, I think we will be trying a different eating establishment the next time we are out in town. Its sad to see reviews of people actually queuing to go there, as its not really somewhere we would imagine going out of our way and queuing up for.

19 April 2025
Unprompted review
Rated 1 out of 5 stars

Never again

This is a shame I used to love this restaurant chain and I've visited every London branch.

Rude. The server spilled the contents of my bacon naan onto the table and walked away laughing. There is no wifi. They tell you it's unavailable after capturing all your details to spam you with endless offers.

So, three slices of bacon in a small naan bread and a single small cup of oat milk chai cost me £17.10. The waiting staff were tetchy and unhelpful. Avoid this place.

Previously I've enjoyed eating here but I'll never revisit any of the branches after today. Overpriced fare with rude and uninterested staff.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Dishoom Battersea -- exceptional food and service

I want to thank the excellent French Manager and her hard working, enthusiastic team at Dishoom Battersea for breaking all the rules to organise an exceptional take away birthday meal. She went out of her way to be helpful and accommodating on a very busy Saturday afternoon and I thank her. The food was simply superb, so tasty, all at a very reasonable price. 5+ Stars!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

outstanding

outstanding. Ordered a wide range of both meat and vegetarian dishes and all brilliant, The black lentil dhal is especially good.

21 March 2025
Unprompted review
Rated 2 out of 5 stars

Lunch or crunch at Dishoom carnaby !!We have been regular visitors of…

We have been regular visitors of dishoom ever since it opened. But today's experience was the worst ever. Me and my husband went to carnaby St branch for lunch and ordered our regular house daal and chana bhatura , Roomali roti along with some other items. I have to say , my daal came in a smaller than usual bowl , there was only 1 bhatura on the plate as compared to the usual 2 bhaturas and roomali roti was half the size than normal . After paying the bill I asked to speak with the manager to share my experience and he said "oh due to wastage we have cut the portion size. " When people take leftover as takeaway after paying a substantial amount for their food? Then he said" you should have mentioned the portion size to your server"!!! And the server would have increased the portion at extra cost or would have added couple of spoons of daal in my bowl and given us an extra bhatura ???? Amazed at the reply. Don't think we'll be going there any sooner.

24 March 2025
Unprompted review
Rated 4 out of 5 stars

Excellent food poor wine

Four of us visited Dishoom Birmingham yesterday. We had 2 chota papad snacks, 2 small dishes (chilli chicken & fish amritsari) and 3 large dishes (chicken ruby, mutton pepper fry & Goan monkfish curry) with a couple of rotis. The food was stunning. It really is fine dining and we weren't rushed at all. The only downside was the red wine. We had a couple of bottles of the cheapest at about £29 a bottle and it was awful, like vinegar. Such a shame that they can't provide a decent wine at a reasonable price to go with the excellent food. Not sure but think the next cheapest was about £45.

6 March 2025
Unprompted review
Rated 3 out of 5 stars

Karina looked after our group so well…

Karina looked after our group so well considering my dietary requirements of free from everything. The cardamon and rose oat drink was delicious and my breakfast choices.
I wish they had more choice for gf and df but portions are big.
Thanks to Karina for her patience and taking so much time to spend with me, she is lovely.

23 February 2025
Unprompted review
Rated 2 out of 5 stars

Edinburgh

Edinburgh: Consistently disappointing. Need to sort out a booking system for parties less than 6. Waiting outside for an hour isn't a thing I'm into. Loud music. Dark downstairs. Difficult to have a conversation due to the large number of people raising their voices over the loud music. Poppadoms poor and had the texture of quavers. Ruby Chicken disappointing and was a mixture of different types of chicken meat. Portion sizes small but prices high, and they also practice "tip by default," as the pay by QR code has no option to remove or reduce the tip. I won't be back in a hurry. £84 for a small meal for two with no alcohol and I still didn't feel full.

15 February 2025
Unprompted review
Rated 3 out of 5 stars

Toilets smells bad

Staff were lovely.. they offered free chai and a free rice pudding with a candle on it when they knew it was my husband’s birthday

Quite pricey for the portions given
But that’s not the reason for the 3 stars

The reason i gave it 3 stars was the toilets

Smells awful.. this is the branch in Birmingham.. they need to do something about it .. it’s a nice restaurant.. it’s very sad to have the toilets ruining our experience

2 February 2025
Unprompted review
Rated 3 out of 5 stars

Pretentious

Pretentious!
Silly little crackers you could buy from Aldi in place of popaddums, salty basic Monkfish curry , no change of plate after starters. Dark atmosphere, very expensive for what you get plus a 12.5% service charge for canteen style service. NEVER AGAIN!!!!!!°

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is our favourite place to eat. We have always had excellent service and the most amazing food thank you Massimo for the service and looking after us so well.
I would give more stars if I could extra star for the rice pudding and chai tea 

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant for brunch..,

Had brunch at the Oxford restaurant. (Bacon and Egg in naan bread. Exquisite!) Absolutely fantastic food and service from
quick and responsive staff. Great location too.
As a side issue I left my rather posh leather gloves behind and the staff couldn’t have been nicer in tracking them down and posting them back to me. Recommended.
Michael

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service with a smile

The staff at Dishoom Battersea were amazing. It was really busy, but we were served with a smile and very quickly too. We went just before Christmas and It was our first time there.
The food was toooo good. We were given £30 vouchers to use next time too.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Manchester Dishoom

Went to the Manchester restaurant and served by Akos. He was brilliant. He was so friendly and gave such good recommendations and explanations of the dishes. He truly made the experience well worth it. Will definitely be recommending and going again.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced unauthentic Indian food

Overpriced unauthentic Indian food. The butterfly prawns for the price (approx £19) you get exactly 4 prawns and nothing special about the mutton pepper fry. The naan was served cold.

Save yourself the trouble of queuing up at Dishoom and spend your money eating at a local Indian restaurant.

5 January 2025
Unprompted review

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