Disneyplus Reviews 

Wanted to cancel my subscription but told I am locked in. Apparently 6 months. Somehow they managed to do this but I did not willingly tie myself in. They don't have enough good tv to last 6 months.

Started showing ads even when I pay extra to be ad-free

Useless customer service. I will never subscribe with Disney Plus again. Not after the experience I have had. reached to to customer service because I kept getting error message not allowing me to subscribe. spot to over 6 different advisors and all were useless. Advisors Eva and Jhoanna was very rude and very unhelpful. All refused to fix my account. Don't need the headache. Good luck to anyone doing a deal with Disney Plus and putting their movies and tv shows on Disney because hardly any customers are going to subscribe by the looks of the other negative reviews.

Most of the time we can’t watch the service. It constantly says we need to create an account because our TV “isn’t part of our household”. We’ve got two TV’s that use this in our house, thats it. Neither use at the same time, both get the warning randomly. Only way to bypass this is to say “away from home”….we are not…and sometimes that doesnt work. Spoke to customer service, say it’s a common issue and that theyd fix it, but nope. There’s being protective of your IP and stopping sharing…then there is annoying your customer base. This is the latter…and dont even get me started on some of the pathetic pandering content on there…thats a whole other thing.

Twice now in the last month it thinks my tablet in my own
Home
Isn’t logged into my
Home network . I’ve had to message some frankly bored and apathetic staff about it both times.
Clearly the situation wasn’t resolved as they promised as it happened again . Apparently they can’t tell the difference between a router
Extender and away from
Home 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ they’ve also turned off cancelling auto renewal subscription. Very sneaky . Don’t think I’ll renew after this and how poor customer service was . I expect better of Disney . Was very surprised to see their overall poor score on here

The absolute worst streaming service. Only logged into a single device and won’t let me log into one more. False advertising - app is constantly not working.

complete rip off

Went on to chat on Disney plus to get help for a technical issue. First agent just signed out after saying hello . Second agent took my phone number in case the chat dropped and it did drop. They did not call back. Third agent apologised profusely and got nt phone number and the chat dropped and never called me back. Fourth was lost when chat dropped again. Appalling customer service explaining it all ad nauseam and knowing it was a road to nowhere. I asked the fourth one to put me on the a supervisor to complain and he said it was not possible in their set up. So I conclude - nobody in charge there.

Would give negatives. Stay well away from this fraudulent lot. Failed PCI. Cancelled my subscription to their poor service and received confirmation almost 2 months ago. They then charged again more than a month after receiving the email confirming cancellation. They couldn’t be contacted. Launched a complaint with my card issuer to block them and reclaim the money. They haven’t responded to my card issuer so am launching a report with action fraud (police) and investigating how I report a PCI compliance breach.

Your adverts are appalling. So repetitive it drives me mad, in the age of AI you cant rotate your very boring adverts? Do you make your adverts super boring and repetitive so that we pay extra to stop the torture?

Constantly increasing prices. Wouldn't mind a small increase by £20 year after year is ridiculous. They emailed me several times about updating my card details, never did and they still took payment. Customer service says you can only get refund within 14 days with 0 usage which is not practical when you have family.

I used to subscribe to Disney+ from time to time. Whenever there was something I wanted to watch, I would subscribe for a month, then cancel until new content was released. That worked well for me.

However, after cancelling, the app constantly pushes me to "Resume Subscription" every time I open it. I already know I can resubscribe whenever I want – I don't need to be reminded every single time I launch the app.

Instead of making me want to come back, this has had the opposite effect. The constant prompts became so annoying that I decided I no longer want to subscribe at all.

Good content is what brings customers back, not repetitive pressure to renew. Please respect users who have cancelled and stop treating every app launch as another opportunity to sell a subscription.

Never works properly, constantly freezes right after adverts then makes you watch more adverts, constant restarting of app only to run into same problems, several times iv had to give up on what i was trying to watch, barely worth the monthly subscription price.

I signed up when monthly subscription was reduced and I had planned to keep it, but during month 2 of 3 of my subscription, I had an error message saying the channel wasnt available most days, which lasted all evening on a couple of occasions when I had no wifi issue so that was odd. Subtitles randomly disappeared and reappeared again during shows (now fixed by clearing the cache); speech wasn't in time with subtitles (again fixed) but my biggest gripe is the adverts. Interrupting a programme just 6 minutes in for 5 seconds 3 times times to advertise Amex during The Bear is sooo frustrating and pointless - the episode was only 29 mins total!! I like knowing how long adverts are showing for but it's usually not enough time to run to the bathroom or grab a drink but long enough to wind me up because they show the same adverts constantly. Unlike ITV if they've shown adverts once and you rewind a programmr, you don't get the adverts again. Disneyplus just shows the same godawful adverts. I have to mute the one about women worrying about poo during childbirth - who the heck decided to make an advert about this? Seriously gross
I'm still undecided about continuing this subscription and right now I wouldn't recommend. I'm only viewing it so much right now because I hate Wimbledon and the volume of sports coverage on every channel....

UPDATE on my review below : someof the content advertised as "Coming Soon" has now been removed, theres obviously something afoot ! Read below for my original review & make your own mind up about subscribing.
Continuously advertise "Coming Soon" and yet months & months later the advertised
"Coming Soon" is still not available.
False advertising so you continue paying the subscription thinking that what you see available on "Coming Soon" will finally be shown.
They take your money month after month though.
I've now sent details, screenshots etc to the Advertising Standards Agency here in the UK & have received a reply saying they are investigating due to the number of complaints

Refused to let me log in to a new firetv because I had a subscription pause beginning next week. Well now I've cancelled, well done Disney.
Everything they've made recently has been woke dross anyway.

Every time we use it get asked to join a household, then logs us out (same house, different rooms..) Get ads, but pay to be ad free. Cancelled our subscription but still have to pay until September?

We should be able to give zero stars. I signed up for a 6 month subscription. There is nothing new for me to watch, it's been the same few shows on repeat.
The app constantly crashes, and their technical support is absolutely atrocious - they end the chat before they fix anything.
An absolute waste of money.

What a shambles of a company paid for premium and got ads. Contacted customer support as issues with sky app on sky box told me to take the free version with SKY and pay extra? Erm NO I have cancelled SKY I have paid you to watch your channel minus ads. Anyway they refunded me. I registered a new account different email. logged out of my amazon firestick and logged in with new email and premium account and guess what adverts. What a load of absolite incompetent idiots. Will be cancelling and never watching / subscribing to this channel ever again - Terrible unreliable service - you'll be losing customers by the hundreds - time will tell you are incompetent

Literally the worst streaming app Ive used. Continous lag on shows, "something went wrong" messages and crashes.

They own everything so they think they dont have to spend money on their consumer experience.

Subscribed 3 weeks ago. The website has encountered it's Error 83 at least once a week, twice this week.
It will always run the ads, every time no problem (2 minutes of unskippable ads by the way), but it will not run the shows.