Distrinode (Pty) Ltd Reviews 

46
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Many consumers truly appreciate the exceptional product selection and affordable pricing, frequently discovering unique items that are simply unavailable locally in stores. People find online shopping remarkably easy and convenient, noting that ordered goods consistently arrive in brand new, perfect condition while offering fantastic overall value for money. Some reviewers were not happy with unexpected delivery delays and exceptionally lengthy waiting times for various overseas shipments. Customers additionally noted frustrating communication gaps or completely unanswered messages when attempting to reach support and track their pending orders. These challenges made the waiting period quite stressful for several buyers.

What people talk about most

Product

Reviewers mention positive feedback about product satisfaction, highlighting great pricing, a wide range of... See more

Order

Users describe ambiguous interactions with order experiences, as many customers are fully satisfied, praising... See more

Delivery service

Customers had ambiguous experiences with delivery service, noting that while packages eventually arrive in... See more

Customer service

People report ambiguous experiences with customer service, as many reviewers highlight prompt, helpful... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and affordable pricing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently purchased a clock radio which we can’t get in South Africa anymore. I was nervous about paying in advance for the fairly long lead time quoted but absolutely no reason to worry at all. Whe... See more

Company replied

Rated 4 out of 5 stars

Shipping took longer than expected, but Distrinode came to the table and communicated the teething issues with setting up its South African operation. The owner stepped in and took full ownershi... See more

Company replied

Rated 4 out of 5 stars

The order we placed was fullfilled fully although it did take longer than expected. Feedback was prompt, friendly and always willing to try and improve their service offered. We are satisfied with t... See more

Company replied

Rated 4 out of 5 stars

I ordered a phone from Distrinode that is not available anywhere in South Africa. I sent them numerous emails throughout the process as I was nervous about making my first expensive purchase wit... See more

Company replied


Company details

  1. Computer Shop

Written by the company

DistriNode is a South African online shopping platform designed to make modern retail simpler, smarter, and more transparent. We bring together an extensive catalogue of technology, office, tools, appliances, networking, pet, home, and lifestyle products through a distributor-backed model, giving customers access to a wide range of products in one convenient place. Our focus is on choice, reliability, and a better shopping experience from start to finish. Customers can browse detailed product information, compare options, track orders, receive stock and price alerts, earn rewards, and shop with added confidence through customer-friendly policies such as 14-day returns and flexible payment options, including pay on arrival where available. DistriNode also supports businesses with bulk ordering, business accounts, dedicated stock options, and volume-based pricing for teams that need dependable sourcing at scale. Behind the scenes, we continuously improve our catalogue structure, product data, filters, and customer tools so shoppers can find the right product faster and make better buying decisions. Our mission is to deliver smarter shopping and better living for South African customers by combining broad product access, practical value, transparent information, and responsive support in one trusted online store.


Contact info

3.9

Great

TrustScore 4 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(46)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great product at a great price

Great product at a great price
The delivery took longer than anticipated, but the communication was on point, and I knew where my product was and when it arrived.

12 October 2026
Unprompted review
Distrinode (Pty) Ltd logo

Reply from Distrinode (Pty) Ltd

Thank you so much, Jolanda! We're glad you're happy with your product and the price. Thank you for your patience with the delivery. - The DistriNode Team

Rated 4 out of 5 stars

Highly recommend need to be patient though

I was a bit skeptical about ordering but I took the chance and am glad I did I got my package it took a bit longer than I expected however they do respond when you email them and assure you that you will receive your order they also explain why it takes long and its part of the reason why their prices are so reasonable and they have a wider selection of products even ones that are not sold in SA. Overall, I am happy with experience I will be ordering again. Highly recommend.

18 October 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

Thank you so much, Sibusiso! We really appreciate your recommendation and your patience. We look forward to serving you again. - The DistriNode Team

Rated 5 out of 5 stars

Reliable

Reliable, got the product at better price compared to other stores and site.
Good support communication
.

12 October 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

Thank you, James! We're glad you got a better price and good support. See you next time! - The DistriNode Team

Rated 2 out of 5 stars

Plenty of communication. Very slow service.

I recommend you choose the pay on delivery option if you go with this company. They communicated in long email explanations but this company is unable to determine or estimate when their packages arrive so you can't rely on the estimated dates or tracking updates at all. Do not look at the estimate on their website and use that to decide if you can wait, its likely very untrue even if it seems lone a long time away. Strategic word choices used so even if it says in "Johannesburg warehouse" it doesn't necessarily mean its locally available. Disappointed me in the end and I had to make a late alternative plan but did send another email explaining themselves (similar to the caveats on their website). Not scammers, just not good.

6 October 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

Hi Mbali, thank you for the honest and balanced review, and we're sorry we let you down. You're right: our estimates weren't reliable, and "Johannesburg warehouse" shouldn't have been worded in a way that suggested your item was already available locally. We've cancelled your order as you asked, and your payment was refunded to your FNB account. We won't contact you again, but we wanted to say we've taken your points on board. - The DistriNode Team

Rated 1 out of 5 stars

I place my order on the 27th of August…

I placed my order on the 27th of August and paid in full on the same day. I have repeatedly followed up with them. First I was told the order was stuck in customs. Then I was told it had cleared customs and was on its way to their warehouse. That was two weeks ago! I don’t believe I will ever receive my order (today is the 7th of October). I have requested a full refund. If I don’t get my money back I’ll be taking legal action. Beware! Don’t order from ‘DisasterNode’.

27 August 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

Hi Val, you're right to be angry. You paid in full on 27 August for the Kindle Scribe, we gave you updates that didn't hold, and you never received it. That's on us. As you asked, we cancelled order #386267 and refunded the full amount through PayFast on 7 October. We're sorry for the stress this caused. - The DistriNode Team

Rated 1 out of 5 stars

Pricing is good but be prepared to wait…

Pricing is good but be prepared to wait very long for your item. I purchased an HP Webcam on 14/08/2026 and after payment was made Distrinode's expected delivery date was 1 Sept 2026. I only received my item yesterday on 29/09/2026. @Distrinode: Please do not respond with your practiced or AI responses or any excuses because that is all it was the whole time.

29 September 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

Hi Danie, no excuses and no script: you paid on 14 August, we told you 1 September, and the webcam reached you on 29 September. We were four weeks late and didn't keep you properly informed. You're right to call it out. Thank you for still saying the price was good. - The DistriNode Team

Rated 1 out of 5 stars

Fraudsters? Distri node uses false advertising to…

Distri node uses false advertising to get sales. I found them online advertising the Behringer X Touch for aprox R7195.00 per unit. I checked their website and it said they have 20 in stock. So I placed the order as a collection order, To pay on collection which they offer on their web page. I tried calling their cell lines but they don't answer. I then get an e mail requesting me to pay 10%. I send them an e mail saying why and eventually after a couple of emails they then tell me they have to import. They are extremely devious and Im not sure what there game is.
It certainly not honesty. I hope they are investigated.

28 September 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

Hi Ameen, we understand your frustration. The X-Touch listing showed our European supplier's stock, not stock in South Africa. We should have made that clear on the page, and we've since changed how availability is shown. The 10% deposit applies to every order from R1,000 and is part of the price, not an extra fee. It confirms that a real buyer is behind the order, because fake orders have cost us a lot. Your order was cancelled before any payment was taken, so you didn't lose any money. The offer to supply the X-Touch still stands if you'd like it. - The DistriNode Team

Rated 4 out of 5 stars

The order we placed was fullfilled…

The order we placed was fullfilled fully although it did take longer than expected. Feedback was prompt, friendly and always willing to try and improve their service offered.
We are satisfied with the product ordered and it was correctly supplied. We will make use of their service in future as they are comitted to improving delivery time and service!

25 September 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

Thank you, Scott! We appreciate your patience and the kind words, and we're working hard on those delivery times. - The DistriNode Team

Rated 1 out of 5 stars

This is a scam - fraud

This is a scam - i placed an order about a month ago. I have since sent multiple messages and called several times, with no update each time. In fact, i have been ghosted. I will be taking this up with the police now. thieves.

25 September 2026
Unprompted review
Distrinode (Pty) Ltd logo

Reply from Distrinode (Pty) Ltd

Hi Di, we're sorry you felt ghosted. Nobody should have to chase us like that. We can't match this review to an order from the name alone, so please email your order number to hello@distrinode.co.za. You'll get a personal reply the same day, and either your order or a full refund, whichever you prefer. - The DistriNode Team

Rated 5 out of 5 stars

I was a little worried when my order…

I was a little worried when my order was held up at customs (obviously something that was out of anyone's control) - but i have to say that the manor and efficiency in which my order was handled was extremely professional and prompt.. this is definitely a company that i will use again, it isn't just about their great prices its also that they understand customer service..

Highly recommended

1 September 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

Thank you, Andrew! We're glad we handled it well for you, and we look forward to your next order. - The DistriNode Team

Rated 5 out of 5 stars

This is an update of my…

This is an update of my experience....After the bad experience I have had with them, I was personally contacted by the owner. I explained the situation, he understood and apologised. I am also a business man and for him to come out to me, means that he also worries about his customers. He has gone out of his way (As we all should for customer service) - after all, we need the customers to come back. Thank you Distrinode, for giving me some positive feedback and assurance. I will be buying from them again. Thank you.

8 August 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

Thank you, Nectarios, for updating your review and for giving us another chance. It means a lot. - The DistriNode Team

Rated 1 out of 5 stars

Scammers with lies and more lies

Scammers with lies and more lies. Goods never arrove they lie about their bad reviews and state they dont take payment before the shipment arrives yet their own terms conditions say completely the oposite, their vat number is fake and the bank account does not match. Totally unknown “distributor” with zero authorisation from manufacturers and no telephone numbers work or WA and there premises is a house in centurion and it’s all complete online scam attempting to sell via a fancy site with ZERO credibility - don’t trust these scammers or buy from them as they WILL burn you

9 September 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

We take every review seriously, but we can't find any order, payment, email or chat linked to this reviewer, so we can't respond to the specific claims. DistriNode (Pty) Ltd is a registered South African company and part of a European group of online stores. Hundreds of orders have been delivered in South Africa since July, and any cancelled order is refunded in full. If you did place an order with us, please email the order number to hello@distrinode.co.za and we'll look into it personally. - The DistriNode Team

Rated 1 out of 5 stars

6 weeks and still waiting for my order!!

6 weeks and still waiting for my order!! Bought a Samsung T7 1TB SSD on distrinode and waited weeks. Nobody calls back, just automatted emails. I never recieved the product so I had no choice but to cancel. No one picked up the calls either!!! I should of just gone to takealot :-( for few rand more now I lost my money too. Still no responce about a refund or my money back. This is out of desperation I am posting. They know my order details so reply to me!

UPDATE: I was just called back they closing down and that I will get my refund. I also SAW NOW that BOBSHOP SUSPENDED THEM! A SCAM company beware. I hope I get my money back.

5 August 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

Hi Tanya, we're sorry for the wait and the unanswered calls. We can't find a Samsung T7 order under the name Tanya, so please email your order number to hello@distrinode.co.za. We'll confirm your refund and send you the proof of payment the same day. For the record: DistriNode is not closing down. We're still trading, and every cancelled order is refunded in full. - The DistriNode Team

Rated 4 out of 5 stars

Delivery service

Updated review:
Since posting my original Trustpilot review, Distrinode contacted me directly and went above and beyond to address my concerns. As a gesture of apology, they provided two generous gift vouchers, which was both unexpected and greatly appreciated.

More importantly, they took the time to listen, keep me informed, and ensure that my concerns were acknowledged. In today's business environment, it is refreshing to see a company take ownership of a situation and make a sincere effort to resolve it.

As a result, I feel it is only fair to upgrade my rating. Thank you to the Distrinode team, and especially the owner, for the personal attention and commitment shown throughout the process. Your efforts have made a meaningful difference and have restored my trust in the company.

15 September 2026
Unprompted review
Distrinode (Pty) Ltd logo

Reply from Distrinode (Pty) Ltd

Hi Milly, we're sorry. After 2 September you heard nothing from us for far too long, and that's exactly what you described. Your Bialetti milk frother (order #388069) was delivered on 12 October. Your second order, the moka pot, is on its way to you free of charge. Thank you for your patience. - The DistriNode Team

Rated 5 out of 5 stars

JUST BE PATIENT

If you are impatient, or need the items quickly don’t order here.

BUT, if you can wait this is the best service in town. I ordered the Akai MPC Sample in early August, and the item arrived 6/7 weeks later. Overall 25% cheaper than if I were to import through a local vendor.

Now that I know to just wait, Ill defs use them again for more niche audio gear, and computer hardware.

11 September 2026
Unprompted review
Distrinode (Pty) Ltd logo

Reply from Distrinode (Pty) Ltd

Thanks, Johann! Enjoy the MPC Sample, and we're happy to help with more niche audio gear any time. - The DistriNode Team

Rated 4 out of 5 stars

Up-and-coming business with lots of potential

I ordered a phone from Distrinode that is not available anywhere in South Africa. I sent them numerous emails throughout the process as I was nervous about making my first expensive purchase with a young company. They always responded in a very helpful and timely manner.

The process did not go completely smoothly, hence why I did not give 5 stars. Delivery of my purchase was delayed multiple times and I was unable to use the "Pay on Delivery" option due to courier issues. However, Distrinode remained extremely helpful and honest throughout the process. I received my phone in perfect condition and I definitely would not have been able to get it in South Africa for the great price that I got on Distrinode.

This company is in no way a scam. I am emphasising this point because I was struggling to find a review that clarified this when I did my research about the company. If you decide to shop with Distrinode, you might not get your product on time, but you will definitely get excellent customer service and a product that is in excellent condition.

This is an up-and-coming business in South Africa that is very honest about their faults and even more willing to improve. I hope they remain open for a long time and continue to improve!

11 September 2026
Unprompted review
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Reply from Distrinode (Pty) Ltd

Thank you so much, Estlien, for such a thoughtful review. We're glad the phone arrived in perfect condition, and we're working hard to fix the delays. - The DistriNode Team

Rated 5 out of 5 stars

Good price

Good price, kept me informed the whole shipping time .

11 September 2026
Unprompted review
Distrinode (Pty) Ltd logo

Reply from Distrinode (Pty) Ltd

Thank you, Paul! - The DistriNode Team

Rated 1 out of 5 stars

Complete scammers

Complete scammers. If I could rate 0 star I would. Communication has been very poor, delivery dates have come & gone multiple times. Promises have been made with no deliveries. Can’t get a hold of them anymore & they no longer reply at all, completely ghosted.

***UPDATE***
After issuing them with a letter of demand they have paid the refund in full. Will never order with them again though.

11 September 2026
Unprompted review
Distrinode (Pty) Ltd logo

Reply from Distrinode (Pty) Ltd

Hi Angela, we're truly sorry. Missed dates and no replies are not acceptable, and you shouldn't have had to send a letter of demand to get your money back. Your full refund for order #382290 has been paid. We've since changed how we communicate so this doesn't happen to anyone again. - The DistriNode Team

Rated 1 out of 5 stars

Absolutely horrendous experience.

Absolutely horrendous experience.

9 September 2026
Unprompted review
Distrinode (Pty) Ltd logo

Reply from Distrinode (Pty) Ltd

Hi Ryan,

We sincerely apologise for your experience with order #383729.

Your order was placed on 19 August 2026 and processed for dispatch on 08 September 2026. Due to unforeseen shipping delays during transit, your delivery is currently running two days past the estimated delivery date. We fully acknowledge how frustrating any delay is and apologise for missing the initial timeframe.

Your package is currently in transit to our warehouse, and as soon as it arrives, it will be dispatched immediately via courier directly to your door, with full tracking details provided to you.

At DistriNode, our commitment to our customers is absolute: we either deliver the order or refund the customer in full. We do not retain payment for any order that we cannot fulfill to your satisfaction.

We sincerely regret the slight delay and appreciate your patience as we work to get your order delivered as quickly as possible. If you need any immediate assistance or tracking updates, please feel free to contact us at sales@distrinode.co.za or via WhatsApp at 076 448 1562.

Kind regards,
The DistriNode Team

https://drive.google.com/drive/folders/1_j4V7xLXl2csqpJ1OJ-J_HK96u-zCATv?usp=sharing

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