Customer service ignores legitimate requests for refunds.
My package was misdelivered to an unknown address, and as I'd recieved no shipping notice, it was a month before they finally sent me confirmation it had been lost. Since my things were long gone, I asked for a refund, which is my right under Aus law, as my contract is with DVT, and the contract with the delivery company is separate between them. They have ignored me entirely, despite my repeated attempts to contact and have a refund issued. Don't buy from them. It's unprofessional at best and fraudulent at worst.








