Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had s... See more
Company replied
I've purchased Dive+Travel insurance from DiveAssure for 10 years. They've had to help me out 3 times during this time. I've never had issues in getting things covered varying from lost dive gear, med... See more
the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anythin... See more
Company replied
Company details
Written by the company
DiveAssure was founded in 1999 with the goal of providing divers with comprehensive diving accident insurance, travel insurance, emergency assistance, and support services tailored specifically to the diving community. Built by divers, for divers, DiveAssure offers a range of insurance and assistance programs designed to support recreational divers, freedivers, dive professionals, dive centers, and travelers both locally and worldwide. Our personal plans are designed to help protect members before, during, and after their trips, including access to emergency assistance, diving-related medical coverage, travel protection, evacuation support, and more. For over 25 years, DiveAssure has supported divers around the world with the goal of helping them dive and travel with greater peace of mind.
Contact info
United States
- Toll Free 866-898-0921
- info@diveassure.com
- diveassure.com
3.9
Great
263 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheyenne is amazing
My brother and I had to file a claim due to a medical issue that prevented us from traveling. Cheyenne was very helpful in not only guiding us on our applications, but was quick to follow up on our inquiries.
I can’t say I was impressed with the underwriter as they didn’t respond at all. Cheyenne was great though so I do recommend you work with her. We did finally receive our settlement.
27 September 2023
Unprompted review
Very easy web site to navigate and…
Very easy web site to navigate and renew our dive insurance every year. thanks!
16 September 2023
Unprompted review
Fast processing and clear delivery…
Fast processing and clear delivery details
16 September 2023
Unprompted review
Liveaboard cancelled-Still waiting for DA to settle
I had a Liveaboard dive trip scheduled but a typhoon in the Pacific prevented me from reaching the Liveaboard boat. I filed a claim with DiveAssure providing them with all the information they requested. It's been MONTHS since I filed the claim and I'm still waiting. I've tried phoning and emailing them to check on the status of my claim but they DO NOT respond. I will not be using this insurance company again and I will not recommend them to anyone else.
21 May 2023
Unprompted review
Reply from DiveAssure
We are sorry you had a disappointing experience at the time and appreciate you taking the time to share your feedback. Since then, we have significantly improved our service and communication processes.
Only DiveAssure for my Trips!
I've purchased Dive+Travel insurance from DiveAssure for 10 years. They've had to help me out 3 times during this time. I've never had issues in getting things covered varying from lost dive gear, medical attention, and a hurricane evacuation. Always want DiveAssure behind me on ANY trip!
6 August 2023
Unprompted review
Easy to work with
2 August 2023
Unprompted review
FALSE ADVERTISING - AVOID AT ALL COST
Please avoid DiveAssure at all costs. They try in any way possible to dodge your claims.
Claims took more than 3 months to come back and any appeal takes weeks to get an answer.
Especially if you bring your underwater camera setup with you, please please please DO NOT go with DiveAssure. They advertised in their policy that "specialized photographic dive equipment" is covered. I asked for more info and they defined it as "any equipment you use to take photo/video while diving". When making a claim, they rejected our claim saying that our industry-leading underwater camera housing for your mirrorless camera that is rated for 100m depth is not "specialised dive equipment" because "it can be used for other watersports" "like a GoPro housing". They compared your £1800 Nauticam housing to a plastic GoPro housing. When asked for an example of what would be considered "specialized photographic dive equipment", they refuse to give any.
This is clearly avoidance and false advertising.
We are currently reaching out to Citizen Advice and the ombudsman to file a challenge.
AVOID.
13 July 2023
Unprompted review
Reply from DiveAssure
Thank you for sharing your feedback, and apologies for not responding sooner.
We are sorry to hear that you were disappointed with your claims experience at the time and appreciate you taking the time to share your perspective. Feedback like this has helped us continue improving our communication and service processes over the years.
Kind regards,
The DiveAssure Team
Exceptional Customer Service.
As some of you might know, diving off Guadalupe Island has been shut down for two years now (2022-2023). Cheyenne with DiveAssure has been so patient and kind during this process. She has pushed back my insurance without hesitation. When I asked for credit a year later because dives have been canceled at this location for the foreseeable future, she quickly and kindly credited my account. It has been a rare experience to converse with a company that has been nothing but supportive during this hectic and fluid situation. I wholeheartedly recommend this company and especially Cheyenne. Thank you all for not adding more stress to this situation.
21 July 2023
Unprompted review
Professional, informative, knowledgeable, patient.
The account representative that worked with me (Cheyenne) was patient, informative, professional and knowledgeable about the DiveAssure products. In addition she listened to my needs and matched me to the exact product that I needed for my Dive trip.
11 July 2023
Unprompted review
Very Disappointing Experience
Used DiveAssure for a trip in April 2023. Had to make a claim due to adverse weather. I sent the form away to Van Ameyde in the UK first week in May and got a response requesting further information within a week, which I duly sent off. Since then, I have heard nothing and today have chased it up for at least the third time. All I get is the standard response email and have now been waiting well over 2 months for a response. I realise the claim goes to Van Ameyde as I am in the UK, but I won't be using DiveAssure again as I have no faith in their insurance partners.
7 July 2023
Unprompted review
Reply from DiveAssure
Thank you for sharing your feedback, and apologies for not responding sooner.
We are sorry to hear that you were disappointed with the claims communication and processing experience at the time. We understand how frustrating long response times can be during an active claim process and appreciate you taking the time to share your experience.
Feedback like this has helped us continue improving our communication and support processes over the years.
Kind regards,
The DiveAssure Team
Easy and rapid
23 June 2023
Unprompted review
No opinion yet
8 May 2023
Unprompted review
Great website and service
Easy interface and condensed information at a glance. Was easy to pick the policy that worked for me and instantly got confirmation of coverage.
2 May 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.