I find the delivery cost very erratic and inconsistent. Certain items I placed in the shopping basket triggered a much higher delivery cost, even very small items which doesn’t make sense!! Like.... See more
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See what reviewers are saying
Better than expected. The shop is in Spain and not all reviews had been nice so I was a bit sceptical. I bought a Mares Guardian BC from them. Price was very fair. I wrote to customer service about a... See more
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A huge selection of products, their product pages could have more relevant information, many lacking more than one image, often the video is not of the product, but a brand video, which isn't terribly... See more
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Very large span of products, competitive prices. Shipping is usually fast and one can take items out of alteady-placed order if shipping time becomes large. Great that buyers ca. Review products and... See more
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Company details
Written by the company
The Diveinn team has a wealth of experience in scuba diving, which has helped to make it a leading online destination for diving equipment and gear, providing useful advice and tips to divers, snorkelers and other water sport enthusiasts. A wide range of diving suits, dive computers and regulators, fins, scuba diving acessories and many more products is offered, from the leading brands. Those who shop with Diveinn can feel confident that they are getting the best equipment for their needs; its team of expert instructors is always on hand to advise and guide customers through the process. Customers can use Diveinn’s guarantee service, where repairs can be undertaken by the dive instructors should they occur. Diveinn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2.5 Mio legitimate products in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world with fast delivery times and a 30-day returns policy. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.scubastore.com
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- diveinn.com
3.9
Great
10k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable and in time
Although my previous experience was not good, I gave Diveinn another chance and I am totally satisfied. Three different items (that increases the possibility of delays and stock shortages), were sent on the same day as ordered, arrived in time without delay.
Furthermore, I made a mistake and double purchased the same items, but they understood the mistake and returned the amount of money, keeping only what they cost.
13 June 2025
Unprompted review
Reply from Diveinn
Dear Christos,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Ordering to Switzerland
When ordering to Switzerland, you will have to pay import tax. In my case, I had to pay twice because the shipment was divided into two boxes.
The website states that no tax is applicable, although this is not the truth.
15 May 2025
Unprompted review
Reply from Diveinn
Dear Customer,
We appreciate you taking the time to give us your feedback about your purchase. We regret that it did not meet your expectations.
However, the tax information on our website is very clear:
- For orders shipped to countries within the European Union, VAT is already included in the product price you see on our website. Therefore, VAT and sales tax are already included, and you will only be charged the product price and shipping costs.
- For orders shipped to countries outside the European Union, VAT and sales tax are not included in the product prices you see on our website, and TradeinnRetailServices S.L. will not charge you any taxes. However, your packages may be subject to customs duties and import duties in the country to which your order is being shipped. The courier will charge you any taxes or customs duties directly. Since taxes and customs charges may also depend on the product category and declared quantity, we cannot provide further details. We recommend that you consult your local customs office, where they will be happy to assist you with further information.
Have a nice day.
Good delivery time. Items correct
Scuba items delivered in a reasonable time. Items correct. I have used items previously so expected them to fit. Will use again. PS Check out the great model fish/whales etc ...have used to make up the delivery fee sometimes.
4 June 2025
Unprompted review
Reply from Diveinn
Hello Jean,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
super fast delivery
super fast delivery. From Spain to UK in just a few days.
A replacement pair of Cressi bungee fin straps.
6 June 2025
Unprompted review
Reply from Diveinn
Hello Dawn,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Have tried several to get refund for…
Have tried several to get refund for backorder I do not wont to wait for keep getting generic emails instead of refund absolute fiasco
Great prices terrible customer service will never use again
Took up your offer of help yet again generic reply as useful as a choclste teacup can't even sort this out properly one star we'll deserved
5 June 2025
Unprompted review
Reply from Diveinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
I ordered a mares strobe light due to a…
ORDERNUMBER 49944624 MARES EOS Strobe torch BOUGHT 02/07/2024.
So the torch is not one year old ,so nearly new everything works from strobe to battery unfortunately the contact spring is broken, therefore there is no contact and it doesn't work anymore.
I cannot order spare parts because it doesn't exist.
so I asked for replacement or payback.
27 May 2025
Unprompted review
Reply from Diveinn
Good morning Pierre,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue.
Our after sales service has already been informed, they will provide an update shortly!
In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards
Great product and very quick delivery.
Great product and very quick delivery.
29 May 2025
Unprompted review
Reply from Diveinn
Hello Dylan,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Order delivery two times delayed
Order delivery two times delayed. Ordered 2 weeks before trip and still got my order delivered too late. So I didn't get to use my new gear on holiday as planned. I actually cancelled one product from my order because that was the one delaying the entire order. I asked them to refund the shipping costs (4€) because I had to reorder the product I cancelled. They gave me a 5% discount (which amounts to less than 1€) instead but I can't use it as the product I want to order is already discounted. Negative experience with these guys.
6 May 2025
Unprompted review
Reply from Diveinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Don't waste your time
Don't waste your time. Company clearly does not stock items listed, and their order status is a lie. Claiming it's in transit, then saying it's unavailable. They should not be taking payment if they are unable to fulfil the order.
29 May 2025
Unprompted review
Reply from Diveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Good product but it is not possible to…
Good product but it is not possible to distinguish between shipping and billing address which is very weak!
26 May 2025
Unprompted review
Reply from Diveinn
Hello,
We are very sorry for your comments. However, there are external factors that can affect the delivery of an order. Therefore, our delivery dates are estimates. Your comments will be taken into account for continuous improvement.
Regards
I expect more accuracy and better…
I expect more accuracy and better service from a professional company.
I recently ordered a wetsuit from your website, carefully using the size guide provided. I measured myself according to your instructions and chose the recommended size. However, when the wetsuit arrived, it was far too small-clearly, your size guide does not match reality.
Now, I have to return the wetsuit at my own expense and pay for shipping again to order a new one in a larger size. This experience is both frustrating and costly for the customer. I expect more accuracy and better service from a professional company.
It is frankly unreasonable to ask me to confirm that this issue is your fault when your return system only allows me to select "wrong size ordered" as the reason. By doing so, you are effectively placing the blame on the customer—even when the mistake is yours.
I followed your size chart precisely. I measured myself according to the guidelines you published for the product in question and ordered based on that information. I did what is expected of me as a customer.
Yet, the product does not fit—I couldn’t even zip up the wetsuit. That is not a result of my mistake. That is a failure on your part to provide accurate sizing guidance. Forcing me to accept responsibility through your return process is not only misleading, but also poor customer treatment.
3 May 2025
Unprompted review
Reply from Diveinn
Dear Customer
We deeply regret your comments. We have verified your case and see that our department is processing your return request. As soon as we receive a response, we will contact you by email. For more information, please contact us at support@tradeinn.com.
Regards
Old product and always delayed orders
The last order where expected to arrive in tre days, but that where never true. First some of the product, needed to be "transported" to diveinn.com so the delivery date changed.. now it's 7 days and the goods are not even shipped, and they lost one item again.
Also a lot of their discounted products are simply not useble. Got two wetsuits, that where damaged in storrage, a dive watch with dead batteries and the strap, where cracked several places on delivery. If you can't find the product another place, expect a long delay and a low quality of your product.
18 May 2025
Unprompted review
Reply from Diveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Good choice, reasonable prices, misleading delivery dates
I like the selection and pricing of DiveInn. However, their website is misleading when it comes to how long the delivery takes. They keep promising something before you buy only to change it once you make the purchase.
6 May 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Apeks easy to order.
Simple to order, had item in stock, which most didn't. Shipped quickly and got in a week. Had a good discount price as well.
7 May 2025
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
BAD experience - delivery
If you give an estimation delivery range, be honest about it, or at least add details. It was important for me to receive the package on time, I bought the product taking into account the delivery date, which won't be respected. This is not good, I won't buy here again.
16 May 2025
Unprompted review
Reply from Diveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
All went well
14 May 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Dont order from here unless you are…
Dont order from here unless you are comfortable knowing that your package might be months late. They lie about the deliver times and send you fake tracking updates for no reason. I have already been told twice that my package has arrived and called the courier only to be told that my items are not even in the country. What is the point of advertising fake shipping times and products that you dont even have in stock. Horrible people and even worse customer service.
Update: They have told me to request a refund if my items are damaged or defective. Hilarious as I did not even receive the items. such an obvious automated response and the customer service is disgusting I called them and I spoke very quietly and politely to them, before I could even tell them to issue they said 'package? we dont have your package' and hung up. This website is disgusting. I hope I get my money back but at this point I have such low expectations of these people.
14 May 2025
Unprompted review
Reply from Diveinn
Dear,
We are sorry for this inconvenience, if you have received a wrong/defective/incomplete product or simply want to return it you would need to open a return request through your account please.
Opening a return request does not always mean that you want to return the product. It also means that you want to claim some issues related to the order you received. (for example, the item is missing from the order, missing customization, the product does correspond to the image etc.)
Please log in to your account using your email address and password and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Excellent company
Excellent company, great products. Delivery spot on with good updates and tracking. Great value for money
6 May 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Excellent gear
Excellent gear, excellent prices and excellent delivery time! What I was very happy to realise was, that although these items generally post from abroad, I have no duties or import tax to pay, Dive inn have saveed me a small fortune over time.
1 May 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Scuba mask exactly as described
Scuba mask exactly as described. Good price. Prompt delivery. Good overall service.
21 April 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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