I purchased two items from this website. One never arrived, and the seller confirmed they are out of stock of this item and happy to provide refund. However they never processed refund, and I could no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Competitive prices, but communication about the status of the order could be better. It took a little over a week before the order was shipped. When items aren't in stock, it would be nice to know.... See more
My boots arrived very quickly but unfortunately they didn't fit me. I called up and spoke to a lovely gent who said I could either return them and have a full refund or replace them. Because they were... See more
I needed some Aquasure and Cotol for a repair and not many had both or, if they did, wanted a stupid amount for shipping (don’t they know where the Isle of Wight is?) DiveLife had one in stock and the... See more
Company details
Contact info
Victoria Lane, M45 6BL, Whitefield, United Kingdom
- 03302234140
- info@divelife.co.uk
- divelife.co.uk
3.4
Average
571 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Good service and prices
Good service and prices. sensible with shipping options now with regard to RM strikes.
5 December 2022
My order went into the ether after they…
My order went into the ether after they confirmed the order had been received. Having tried several times to make contact! After 3 weeks of trying they woke up and said it was in stock and no reason given why it hadn’t been sent!! Order acknowledged 3/11/22 received 28/11/22
3 November 2022
Reply from DiveLife
Hi Len,
We received no communication from you whatsoever according to our records until a chat transcript on the 24th, where I spoke to you and told you I would get one out to you ASAP and acknowledged I didn't know why there had been a delay on your order (or if it had been sent and just not delivered).
I got your order out and put a free thsirt in which you later thanked me for in the chat "It’s arrived…. and thanks for the tee shirt it fits a treat"
I appreciate 'we' messed this up, and that your order was delayed, unfortunately, mistakes happen, and the team here is only human.
I'm obviously not expecting a 5 star review, but I do feel a 1 star is not quite deserved
Item got delivered,
I like that the item I ordered arrived. Unfortunately it took almost a year to be delivered. Id forgotten all about it and had ordered from a different supplier by the time it arrived at a house and country I no longer live in.
If I remember correctly, they did email me to say it would be late.
10 November 2022
Appalling customer service
Waited months on item arriving as out of stock only for them to be sent while I was on holiday. I dont always check emails so missed the update from DiveLife. No notification from post office and eventually item returned to store. No issues so far. Then received a phone call from one of the most abrupt, patronising people I've ever had the misfortune to encounter. Some American guy who clearly had an attitude and complete lack of customer service experience. Never again! Absolutely appalling! Avoid this place like the plague
17 November 2022
Unprompted review
Product never arrived
Product never arrived. Said it was sent to Royal Mail, and didn’t get back to me when I asked for a refund. Would not recommend.
14 November 2022
Always friendly & efficient service
Always friendly & efficient service. Always received good advice & equipment recommendations that are appropriate to my level of diving. Would highly recommend for equipment & advice
3 November 2022
Prompt delivery time and great product.
3 November 2022
Excellent service
2 November 2022
Prompt service
Prompt service. Constructive substitution (with my consent) when one item was out of stock. Friendly/helpful customer service
2 November 2022
Super!
The service I received was super. There was quite a bit of paperwork involved as it was an export order and for a relatively small amount, but they offered me support all the way through as if I was a big wholesale order. I ordered at lunchtime and had all my bits delivered the next day. Much appreciated and will use them again.
2 November 2022
Unprompted review
"in stock" means nothing
The product ordered was shown as "in stock", but had not been dispatched after 3 weeks. Multiple calls later I was told their supplier hadn't shipped it to me! Refund was issued promptly, but terrible performance for an online seller where reputation is everything
27 October 2022
Had exactly what I wanted / needed
Had exactly what I wanted / needed. Ordering was very simple. Delivery was very quick
25 October 2022
Bad/No customer support
At first I tried too reach out asking status of my order without any response. A month later I recieved my gears but found out when I opened my package that they had swapp out one item to a cheaper brand and model without asking me first. Not even close to the same tool.
Again I tried to reach them to correct my order, but again no response...
18 October 2022
Excellent service from Divelife.
Excellent service from Divelife. Happy with purchase and the fast delivery. Many Thanks.
17 October 2022
Order and delivered on time
Order and delivered on time, good quality can’t wait to use them.
9 October 2022
Excellent prices and very good service.
Excellent prices and very good service.
“I will be back “👍
5 October 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.