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2.7
4 reviews
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A 0 really, but it’s not an option!
It isn’t recognising my user details, so I can’t log into the app and therefore the case is utterly useless to me!
Customer service are non existent, they are just ignoring our please for help 🤬
Avoid, avoid, AVOID!!!
STAY AWAY!! We bought the full package ($500) for a cruise in Egypt. The computer crashed on the 4th day, and we lost all our photos/videos. We've been regularly contacting their customer service for months for a replacement or a refund, but they are obviously ignoring us. Neither the equipment nor the customer service is worth the price.
Their customer service is very good. They did their best to help me and fixed some issues I was having. Definitely inspires trust in their brand.
Reply from Diveroid
Thank you, Albastov. I'm glad the team was able to sort out the issues you were having, and I'll share your note with them. If anything else comes up with your DIVEROID, help@diveroid.com reaches the same people.
Jay Kim, Founder, DIVEROID
Nice concept but essential fails on software!
Pros:
Easy-to use and trustworthy camerahousing
Fits all phones
Good features on software (diver profile, temp and depth are possible on photoes)
Cons:
Really unstable software
The dive computer is unstable
The helpdesk is horrible:
I bought a new dive computer instead of changing battery in the old. The app would not connect and from dec 16th to dec 21st I had 30 mails going back and forth because they just send videos from manual and did not understand that this was a different problem. Did never received an answer for the last mail and had to uninstall the app and loose half of my data since back-up had not been possible since February 2023! Worked great on my vacation after that though!
Reply from Diveroid
Dorte, thank you for taking the time to write such a balanced review, and I'm glad the case and the photo data overlays worked well for you on holiday.
You're right about the rest. When your new dive computer wouldn't connect, you spent almost a week going back and forth with us. You were sent manual videos for a different problem, your last email went unanswered, and you lost dive data because backup had not been working. That shouldn't have happened, and I'm sorry.
If any of your older logs or settings still matter to you, or if the app or dive computer is giving you trouble now, write to me at help@diveroid.com with "Attn: Jay" and I'll follow it up myself.
Jay Kim, Founder, DIVEROID
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