Brilliant quality great prices. Bought my first chefs knife here 25+ years ago after great, unhurried, unpressured, knowledgeable service. Battered & bruised endlessly sharpened, mistreated, it’... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jane Lovett's cookery demo was an absolute joy - she is so practical, explains everything with simple clarity, and she is very funny. As well as learning some tempting new recipes, Jane shared innumer... See more
Did a Malaysian Streetfood Course with Masterchef winner Ping Coombes What a fun informative and thoroughly enjoyable day Jules Kane and Chelsea Boddenham who run the school are so kind and... See more
Arrived quickly well packaged clean protective paper easy to dispose off. You can just fold and recycle or keep for future use! Unlike some companies that use roughy cut or shredded cardboard which I... See more
Company replied
Company details
- #48 of 93 best companies in Kitchenware Shop
Information provided by various external sources
Divertimenti, the ultimate Cookshop, has been the food lover's favourite since the sixties. With over 4500 items of professional quality cookware and tableware, kitchen utensils and electricals. If we don't sell it you don't need it.
Contact info
London, United Kingdom
- 0330 333 0351
- info@divertimenti.co.uk
- divertimenti.co.uk
4.6
Excellent
782 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All in all a wonderful experience
Easy to navigate website with great products, fast delivery and very professional after sales service.
15 April 2026
Reply from Divertimenti
Thankyou for your 5-star review and feedback of your experience with us.
Very helpful customer service
Very helpful customer service. Easy to contact a human without reliance on annoying chatbots. There was an error with my delivery but it was very quickly and easily resolved
8 April 2026
Reply from Divertimenti
Thank you for choosing Divertimenti. We are happy to hear you received your parcel. Thank you for taking time to leave this review.
Excellent product
Excellent product, timely delivery and VERY impressive packaging! Super happy to have ordered from here😊
21 April 2026
Reply from Divertimenti
Thank you for choosing Divertimenti and for your kind 5-star review and feedback.
Very prompt and efficient delivery
13 April 2026
Reply from Divertimenti
Thank you for your 5-star review and feedback.
Thinking outside the box
I was impressed that I was contacted as I was not aware I had ordered twice as felt as my age had not been verified the order would not proceed. Order arrived promptly.
17 April 2026
Reply from Divertimenti
Thank you for sharing your experience with our customer service. We are glad to hear you have received your order promptly.
Excellent products and service
17 April 2026
Reply from Divertimenti
Thank you for your 5-star review and feedback.
Good service great product range
Lovely range of products - will be using again. Delivered on time. What’s not to like.
17 April 2026
Reply from Divertimenti
Thank you for choosing Divertimenti. We look forward to you shopping with us again.
Great wesbite and stock
Easy to use website, items came quickly and good selection of items
1 March 2026
Reply from Divertimenti
Thank you for taking time to leave this 5-star review and feedback.
Excellent Customer service from Jason
Excellent Customer service from Jason. Sorted delivery issue with ease.
9 April 2026
Reply from Divertimenti
Thank you for taking time to review your customer service experience and glad to hear your query was handled. We will pass this feedback on.
Great quick service
Great quick service
Managed to find stock on here of my cutlery to replace some missing items. Delighted thanks
8 April 2026
Reply from Divertimenti
Thank you for your kind feedback and 5-star review.
when age verification "fails" the order…
when age verification "fails" the order still goes through and the site doesnt in any way let you know that the order is being processed.
there was also an issue with parcelforce who took 10 days to deliver with next day delivery (granted 4 of those days were bank holidays / weekend).
the actual product is as i expected
1 April 2026
Reply from Divertimenti
We’re glad to hear that you’re pleased with the product you received. Thank you again for taking the time to share your feedback.
All orders will process regardless of whether they pass or fail age verification. Any that fail age verification will then be manually looked at by our team.
We're sorry to hear your order took longer than expected, but unfortunately the bank holidays did have an impact on courier times.
We had the best experience for a…
We had the best experience for a cooking demonstration with a relaxed and friendly artmosphere.
15 April 2026
Reply from Divertimenti
We are glad to hear you had such a good time at our recent Cookery School demonstration. Thank you for leaving a 5-star review.
Really enjoyable evening at the Sri Lankan cookbook launch
We had a very enjoyable evening last week at the launch of the Sri Lanka cookbook with Prakash K Sivanathan (author). It was so interesting to hear his stories and watch him prepare 3 absolutely delicious curries which we had the enormous pleasure to eat.
I have been to a number of events, including a cooking class, at Divertimenti Cookery School and have loved them all so will keep going back. Highly recommend!
15 April 2026
Reply from Divertimenti
Thank you for taking time to share your positive experience in our Cookery School. We look forward to hosting you again.
Reply from Divertimenti
Thank you for taking time to leave a 5-star review.
What is the worst possible score
What is the worst possible score? Less than 1 out of 5. Inventory failure, combined with Logistics failure. AVOID THIS FIRM !!!
16 April 2026
Unprompted review
Reply from Divertimenti
Our courier attended your address at around 7:55am and required a signature on delivery. As no one was available to receive the parcel, it could not be left unattended. This is standard procedure to ensure parcels are delivered securely to the intended recipient.
Very speedy service
I bought 2 items as a present. I was very pleased that I received the items 2 days after I put in my order.
9 April 2026
Reply from Divertimenti
Thank you for choosing Divertimenti and taking time to leave a 5-star review.
The plates we ordered arrived on time…
The plates we ordered arrived on time and beautifully packaged
1 April 2026
Reply from Divertimenti
Thank you for taking time to leave a 5-star review and feedback.
precision and punctuality
2 April 2026
Reply from Divertimenti
Thank you for sharing positive feedback on your experience with Divertimenti.
Quality and great value for money
Quality and great value for money. Will last a lifetime. Highly recommend.
8 April 2026
Reply from Divertimenti
Thank you for taking time to leave your 5-star review.
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