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Rated 1 out of 5 stars

No response at all about my refund although they say 14 days policy.... After 3 e-mails I'm going to call....... Telefonisch geen contact gekregen en het was een Paypal betaling. Jammer dat ik... See more

Company replied

Rated 5 out of 5 stars

This is a very useful plugin(Divi Contact Module). I appreciate this plugin supporting the team. Because they also help me with instant live support. Thank you so much.

Rated 5 out of 5 stars

DiviJet Support is awesome. I was unable to send form submissions in Divi ContactPro to CC accounts. The team resolved a small bug in a matter of a day.

Rated 5 out of 5 stars

I had a specific issue with DiviJet auto translate and the whole team worked hard to get it solved. This efforts and the way the DiviJet team interacted with me, gave me so much confidence that I dec... See more

Company details

  1. Software company

Written by the company

Divi plugins with first-class support


Contact info

4.1

Great

TrustScore 4 out of 5

50 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great support made me purchase a life time license!

I had a specific issue with DiviJet auto translate and the whole team worked hard to get it solved. This efforts and the way the DiviJet team interacted with me, gave me so much confidence that I decided to purchase the unlimited life time license as the plugin itself is a great help and saves a ton of time.
I cannot confirm the bad reviews as my experience with DiviJet is exclusively positive. It´s all about patience and willingness to wait until things get fixed. There are no magic buttons you can click in order to solve a problem ;-) Additionally I like the approach that individual fixes are always part of a main release which keeps the sustainability of the implementation.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Fast and helpful

DiviJet quickly took care of my support request and resolved it to my satisfaction. Excellent *****

25 September 2023
Unprompted review
Rated 1 out of 5 stars

Refund policy is a lie

I purchased the plugin and it did not work correctly. I asked for a refund that was supposedly granted, but of course, no payment from them and no more response after several attempt to contact them.

Very deceiving, do not purchase.

28 August 2023
Unprompted review
Rated 1 out of 5 stars

Divi auto translate pessimo plugin

Divi auto translate pessimo plugin, ha diversi bachi, l'assistenza ha cercato di risolvere alcuni problemi e oltre ad aver cancellato tutte le traduzioni, non è riuscita a risolverli.

Divi auto translate bad plugin, it has several bugs, the assistance has tried to solve some problems and in addition to having deleted all the translations, has not been able to solve them.

4 July 2023
Unprompted review
DiviJet logo

Reply from DiviJet

Hello Gianluca,

Thank you for sharing your feedback. As mentioned during your support conversation, we made every effort to address the issue you were experiencing on your website. Our development team even went the extra mile to create a custom solution specifically tailored to your needs. However, we regrettably overlooked checking how your server caches the translation, which was an oversight on our part. We sincerely apologized for this mistake and offered our assistance to resolve the problem.

Unfortunately, we were disheartened to learn that you chose to revoke our access to your website and left a negative review instead. We want to emphasize that we are always dedicated to helping you, and we invested considerable time and effort into resolving your issue. Our responses to your messages, both via email and live chat, were prompt, with email responses typically within a day and live chat responses within minutes. While we understand your frustration, we are genuinely disappointed that you, as our valued client, opted to leave such a blatant review.

We wish you the best of luck with your project.

Best regards,

David
DiviJet Support

Rated 5 out of 5 stars

Jessica was awesome

Jessica was awesome. She stepped me through all the steps needed to solve the problem. I thought this would take days, and it took just a few minutes. That was a great experience!

2 May 2023
Unprompted review
Rated 1 out of 5 stars

Non existent customer service!

Non existent customer service!

I found a few bugs with the plugin and wrote in with details, they claimed to fix it and sent me an 'update' which didn't do anything. They then took a month to reply to my email.

I've since asked for a refund as per their money back guarantee and no surprises I still haven't heard back. I have sent countless emails to them and no responses. They just take your money and don't even bother to fix issues or even reply to requests. Purchase at your own risk just don't expect any support or even a functioning plugin.

3 February 2022
Unprompted review

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