The Divine Luxury Hub Reviews 59

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I’ve literally just received them and I’m not gonna lie… they’re spot on. Ordered a pair of trainers from Divine Luxury Hub and the whole process was proper smooth from the start. Massively imp... See more

Rated 1 out of 5 stars

This Company is the worst clothing company I have ever used!!! I could not recommend them at all. I bought a Barbour Jacket from them and wanted to return it. The only person I could speak to, havi... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding in every respect. Great price, excellent item and without doubt the best customer service I have ever experienced online or off! Immediately responsive and super helpful on the... See more

Company replied

Rated 5 out of 5 stars

Brilliant Customer Service From Start to Finish!!!!! I needed help to pick some lovely gifts for our Church Leaders. I contacted the company and spoke to Zik. He was very helpful and extremel... See more

Company replied

Company details

  1. Clothing Shop
  2. Men's clothes shop
  3. Streetwear store
  4. T-shirt Company
  5. T-shirt Shop
  6. Ladies' clothes shop

Written by the company

The Divine Luxury Hub offer brand new luxury designer clothing from, t-shirts, shorts, matching sets, hoodies, jeans and casual footwear. Shop now


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

"Excellent experience with Divine…

"Excellent experience with Divine Luxury Hub! The quality is top-notch, and Zikh, the vendor, was incredibly helpful. Highly recommend for luxury and great service!"

25 October 2024
Unprompted review
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Reply from The Divine Luxury Hub

Hello Hussain,

Thank you for the review. We're very proud to exceed your expectations. Achieving great quality clothing at affordable prices is one of our core aims for success. Please ensure to keep up-to-date with our latest releases. We hope you have a great day.

Kindest regards,

The Divine Luxury Hub Team.

Rated 5 out of 5 stars

Great company

“I had an amazing experience at Divine Luxury Hub thanks to Zik! The customer service was exceptional—Zik went above and beyond to make sure I found exactly what I was looking for. Friendly, attentive, and knowledgeable, Zik made the whole shopping experience truly enjoyable. Highly recommend Divine Luxury Hub and Zik’s wonderful service!”

25 October 2024
Unprompted review
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Reply from The Divine Luxury Hub

Hey Caroline,

Thank you so much for the kind feedback!

We're thrilled you love your new pieces and can't wait to see what you pick up next.

Kind regards,

The Divine Luxury Hub Team

Rated 5 out of 5 stars

My recent order from Divine Luxury Hub

Made an order recently, everything came within few days, had a call from the team to find out whether all was to my expectations) Great customer service! Would for sure order again!

20 October 2024
Unprompted review
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Reply from The Divine Luxury Hub

Hey Ivan,

Thank you for the amazing review.

We are really glad to hear that you love the item you've received, thank you for the support you've shown us we hope you have a great day.

Kind Regards,

The Divine Luxury Hub Team

Rated 5 out of 5 stars

Divine Luxury Hub

I received my parcel from Devine Luxury, the item came as described, and it was well packaged. I did have a slight issue with the postage, this was resolved when the owner of the company called me to ask how my item was. This was a first for me and I thought it was very polite, Zik was very friendly and when I explained my issue he offered his apologies and then further offered to refund the postage. A very good company that I will be using again. Thank you

25 September 2024
Unprompted review
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Reply from The Divine Luxury Hub

Hey Robbie,

Thank you so much for your feedback!

We’re thrilled to hear you love our products and services—your support truly means a lot to us, We'll pass your feedback onto Zik.

If you need any more help or have any questions, just reach out to us at support@divineluxuryhub.co.uk.

We can’t wait to see what you pick up next!

Kind regards,

The Divine Luxury Hub Team

Rated 5 out of 5 stars

Brilliant Customer Service From Start…

Brilliant Customer Service From Start to Finish!!!!!

I needed help to pick some lovely gifts for our Church Leaders. I contacted the company and spoke to Zik. He was very helpful and extremely patient with helping me choose some amazing items 😍

My order arrived very quickly which was a big plus ➕️ and the quality of the items were beyond my expectation and GOOD PRICES!!!!

Thank you, Zik!
Satisfied customer 👌

15 September 2024
Unprompted review
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Reply from The Divine Luxury Hub

Hey,

Thank you for the review.

We are really glad to hear that you loved your overall experience when shopping with us, we really appreciate the recommendation and look forward to you shopping with us again. Have a great day.

Kind Regards,

The Divine Luxury Hub Team

Rated 5 out of 5 stars

The business was amazing

The business was amazing! Customer service was top-notch, a solid 10/10. They shipped my items quickly, and they were of excellent quality and authentic. Highly recommend them and will be purchasing more but in the future.

28 August 2024
Unprompted review
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Reply from The Divine Luxury Hub

Hey,

Thank you for the review.

We are really happy to hear that you love the items you've received, we know how important it is to provide our customers with the best quality items and we are really glad you agree. Have a great day.

Kind Regards,

The Divine Luxury Hub Team

Rated 5 out of 5 stars

Excellent service

Purchased some Louboutin flip flops from the Divine Luxury Hub… gorgeous as they were I unfortunately had to send them back as were a bit to big for me… Charlotte was very helpful, quick to respond to my emails, amazing customer service. I will definitely be purchasing from them in the future.

2 August 2024
Unprompted review
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Reply from The Divine Luxury Hub

Hello Hannah,

Thank you so much for your feedback!

We are really glad to hear that you loved your overall experience when shopping with us, we really appreciate the recommendation.

If you need any more help or have any questions, just reach out to us at support@divineluxuryhub.co.uk

We can’t wait to see what you pick up next!

Kind regards,

The Divine Luxury Hub Team

Rated 5 out of 5 stars

Purchased 3 times from this company

Purchased 3 times from this company I received my amiri top today, amazing quality customer service is always smooth & efficient I would definitely recommend!

11 April 2024
Unprompted review
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Reply from The Divine Luxury Hub

Thank you for your wonderful review Charlie. We are so pleased you are enjoying your purchases. You are a highly valued customer and we look forward to assisting you many times in the future.

Have a fabulous day

kindest Regards
The Divine Luxury Hub Team

Rated 5 out of 5 stars

Order came swiftly and the quality was…

Order came swiftly and the quality was good. I did return the item as it didn't suit me. The return was easy. I would recommend.

10 April 2024
Unprompted review
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Reply from The Divine Luxury Hub

Thank you for your review. We're so glad you found the process an easy one. Looking forward to assisting you in the future.

Have a great day

Kindest Regards
The Divine Luxury Hub Team

Rated 5 out of 5 stars

Exceptional service and quality

We had the most amazing experience when we bought an item of clothing from the Divine Luxury Hub. We had not heard of them before, but when we had questions about stock availability Zik was so incredibly helpful and professional throughout, nothing felt like too much bother. He was a man of his word and we received our item quickly, and it was packaged beautifully and was of the highest quality. I would highly recommend buying from this company as they have exceptional clothing and great customer service.

19 March 2024
Unprompted review
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Reply from The Divine Luxury Hub

Thank you for this amazing review. We at DLH will always be happy to help you in any way we can. You are a valued customer and we look forward to being there for you again.

Have a fabulous day

Kindest Regards
The Divine Luxury Hub Team

Rated 5 out of 5 stars

The Devine luxury hub…

Great experience shopping with the divine luxury hub. Great website with top garments! Fast delivery aswell 👌🏻

12 March 2024
Unprompted review
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Reply from The Divine Luxury Hub

Thank you Paul for your custom and great review. Enjoy your new clothes.

Have a great day

Kindest Regards
The Divine Luxury Hub Team

Rated 5 out of 5 stars

Great service

Great service, delivery was spot on time, product was amazing

12 March 2024
Unprompted review
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Reply from The Divine Luxury Hub

We at DLH are so pleased you are enjoying your new item and thank you for your custom and review.

Have a great day

Kindest Regards
The Divine Luxury Hub Team

Rated 5 out of 5 stars

Great service delivery was on time…

Great service delivery was on time great customer service support will definitely be using this site again thank you.

1 March 2024
Unprompted review
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Reply from The Divine Luxury Hub

Thank you so much for this fantastic review. DLH look forward to your continued custom.

Have a brilliant day

Kindest Regards
The Divine Luxury Hub Team

Rated 5 out of 5 stars

Amazing service have used them a few…

Amazing service have used them a few times and would highly recommend! Thank you to all the team!

8 March 2024
Unprompted review
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Reply from The Divine Luxury Hub

What a fabulous review. Thank you so much. We love doing business with you.

Have a good day

Kindest Regards
The Divine Luxury Hub Team

Rated 5 out of 5 stars

Very highly recommended

I ordered a whole new outfit. The items were swiftly delivered and of excellent quality. Would highly recommend this company.

9 March 2024
Unprompted review
The Divine Luxury Hub logo

Reply from The Divine Luxury Hub

Thank you for your review and DLH look forward to kitting you out again in the future.

Have a fabulous day

Kindest Regards
The Divine Luxury Hub Team

Rated 1 out of 5 stars

Rubbish!

I purchased a top for 770 and the order was cancelled. No reason provided. The top was still showing in stock to purchase so I repurchased with next day delivery foot 779. This order was also cancelled. I contacted there customer service team who said there was a manufacturing fault and cannot post the item they seemed apologetic and a reassured refund was issued. I had to chase up both refunds. It’s been 1 whole month and there has been no refund. The customer service team Charlotte and Rachel chat absolutely crap no idea what they’re taking about. Simple lies. Best believe I’ve told everyone to avoid purchasing form you. Also it appears he review before mine. There was also a damage lol. Ingenious

8 March 2024
Unprompted review
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Reply from The Divine Luxury Hub

Hey,

I am pleased to see that this issue is now resolved, I am so sorry that you have had this negative experience with The Divine Luxury Hub, I assure you that this is extremely uncommon & all feedback is welcomed and noted.

Kind Regards,

The Divine Luxury Hub Team

Rated 1 out of 5 stars

i have deposited 640GBP to purchase the…

i have deposited 640GBP to purchase the bag, in 2 days they called me and said that bag was damaged so i asked for the refund, even though they told me that refund takes 3-5 days (in case of complications 10days) it has been 3 weeks and i still did not get my money back. i am trying to keep tracking my refund, they stopped answering me on whatsapp even on my phone calls. terrible service

4 March 2024
Unprompted review
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Reply from The Divine Luxury Hub

As a company we can only apologise profusely. We did explain they're were technical issues beyond our control. Our team worked diligently to rectify this for you and keep you in the loop. We can only extend our sincerest apologies and assure you jt was an isolated incident.

Have a good day

Kindest Regards
The Divine Luxury Hub Team

Rated 5 out of 5 stars

Epic customer service

Epic customer service! I've placed an order for my son just before Christmas, unfortunately one of the sweatshirts he wanted was out of stock. Zik went above and beyond to sort the issue. He offered me a different sweatshirt similar to the colour and with the same price, I didn't have to pay the extra as it was quite more expensive.
Arrived in no time, packed in the original box, genuine item. Zik was very patient, friendly and absolutely keen to satisfy my son and make him happy.
It was my first time dealing with them which was a pleasure and won't be the last time!
Very trustworthy company, I would definitely recommend it to everyone!

26 January 2024
Unprompted review
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Reply from The Divine Luxury Hub

Firstly its our pleasure. You were also wonderful to deal with. Thank you for your review Sarah. We as a company pride ourselves on going 'above and beyond' for your needs as an individual. So pleased your son is happy and DLH look forward to a long association with you both.

Have a wonderful day

Kindest Regards
The Divine Luxury Hub Team

Rated 5 out of 5 stars

Epic customer service!

Epic customer service from start to finish.
Great quality designer products.
Will definitely be ordering from The Divine Luxury Hub again!

18 January 2024
Unprompted review
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Reply from The Divine Luxury Hub

Fantastic review, thank you Chad! DLH look forward to your next visit to us.

Have a great day

Kindest Regards
The Divine Luxury Hub Team

Rated 5 out of 5 stars

Ordered a hoodie from these

Ordered a hoodie from these, it come today, I would really recommend these guys any problems they’ll be on to them. I will be returning 😊

23 January 2024
Unprompted review
The Divine Luxury Hub logo

Reply from The Divine Luxury Hub

Hey Jamie,

Thanks so much for your review! We're glad to hear you have had a great experience with our customer service team and your loving
your order. We appreciate all your support! :)

The Divine Luxury Hub Team

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