Excellent prices and product quality from a not very local timber merchant. Prices lower than purchasing directly from same timber merchant. Communications from and efficiency of DIY B. S. leaves sign... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t really fault this company. I made the mistake of ordering from them when I was looking for supplies & thought I was ordering from a local company. After a long wait they must have contacted Ho... See more
Company replied
I recently purchased the 18mm Structural Hardwood Plywood and I’m genuinely impressed. No damage, no delamination, and the edges were clean and straight. Unlike B&Q or Wickes the faces are smooth... See more
Company replied
Good basic products which were supplied by a local merchant (Travis Perkins) but at a much better price than I could obtain. DIY Building Supplies were really helpful on the phone when I needed to add... See more
Company replied
Company details
- #92 of 121 best companies in DIY Store
Written by the company
We are your one-stop shop for building material supplies, with a dedicated trade service for contractors and helpful staff ready with advice and insights for DIYers.
Contact info
Unit 6, Lawmax House, 30-32 Nottingham Road, STAPLEFORD, United Kingdom
- 0115 6976800
- sales@diybuildingsupplies.co.uk
- diybuildingsupplies.co.uk
4.4
Excellent
758 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1st class service from start to finish.
1st class service from start to finish.
Deliverd on time and really early in the morning which was great. Would highly recommend
5 March 2026
Reply from DIY Building Supplies
Thank you so much for the 5* review. We pride ourselves on our great customer service so thank you for sharing this experience!
We hope to see you again soon- The DIY Team
Great prices
4 March 2026
Reply from DIY Building Supplies
Thannk you for taking the time to write a review! Hope to see you again soon!
The DIY Team
Brilliant reliable fast friendly just…
Brilliant reliable fast friendly just totally amazing. Absolutely no room for improvement. Bought timber online received delivery two days later,
3 March 2026
Reply from DIY Building Supplies
Thank you so much for this glowing review. We are thrilled to hear this experience- we aim to please! We hope we see you again soon.
The DIY Team
Best quality/price ratio
I bought some C24 and various types of plywood. Best price that I could find.
Excellent 🌟🌟🌟🌟🌟
3 March 2026
Reply from DIY Building Supplies
Thank you for taking the time to write us a 5* review. We really appreciate it. Hope to see you again soon!
The DIY Team
Competitive Price and fast delivery
3 March 2026
Reply from DIY Building Supplies
Thank you for taking the time to write us a review! Hope to see you again soon!
The DIY Team
Great prices
Great prices, product as stated, delivery times let them down, was emailed a delivery date of the Friday 6th March waited in all day , no delivery or message, luckily I was having delivered to my home not the site, eventually delivered onthe Monday 9th March, driver ran out of delivery time,would have been nice to know that.
9 March 2026
Unprompted review
Reply from DIY Building Supplies
Thank you for this fair and honest review, Michael. We are pleased that the products arrived as expected. We sincerely apologise for the delay in delivery. From time to time there are cases beyond our control that hold the drivers up on the roads. However, you're absolutely right that it is always helpful to know that. We are working on how we can communicate better in these cases. We hope you give us another chance to turn this into a 5* experience.
The DIY Team
It was very easy to order the products…
It was very easy to order the products I wanted and the prices were very competitive.
Once I had placed the order, it was confirmed via email and told I would receive another one about the delivery. 3 days later, there was a bang on my front door and the driver asking me where I wanted the goods unloaded. Good job I was home!!
12 February 2026
Reply from DIY Building Supplies
Thank you for writing a fair review Andy. I am so sorry that you did not receive the second email updating you of our delivery dates. Sometimes, customers find this in their junk mail but I will investigate internally to ensure that we do not have any glitches our end. Thanks again and hopefully we have the chance to give you a 5* experience next time!
The DIY Team
Excellent prices and product quality…
Excellent prices and product quality from a not very local timber merchant. Prices lower than purchasing directly from same timber merchant. Communications from and efficiency of DIY B. S. leaves significant room for improvement but will use again as their business model seems to work for me and I assume them.
4 February 2026
Reply from DIY Building Supplies
Thank you for taking the time to write an honest and balanced review Alan- we really appreciate it. We take every piece of feedback seriously and are constantly reviewing our internal systems and processes to improve customer experience. I hope that you find our communication much better next time. Thank you for giving us another chance!
Very good service
Very good service, materials delivered in 2-3 days at very competitive prices.
17 February 2026
Reply from DIY Building Supplies
Thanks so much for the 5-star review Raymond! Really pleased to hear you were satisfied with the service and we hope to see you again soon!
The DIY Team
Reply from DIY Building Supplies
We have tried to contact you to discuss this order, as we really want to know why you were so dissatisfied with the service you have received. Please contact support@diybuildingsupplies.co.uk so we can hopefully make this right!
Kathryn- Operations Manager
Ordered 11 sheets of OSB
Ordered 11 sheets of OSB, good communication on when the delivery was due, arrived on time, and the driver was very helpful in helping us stack in a safe area.
Wonderfull service throughout.
27 February 2026
Unprompted review
Reply from DIY Building Supplies
Thank you so much for taking the time to leave such a lovely review, Phil! We really do appreciate it. We are so pleased we delivered on this one and met your expectations. Hope to see you again soon!
Found everything I needed in one place…
Found everything I needed in one place which was great. Competitively priced and very speedy delivery. Products all in good condition. Can't ask for more. Very good service indeed.
12 February 2026
Unprompted review
Reply from DIY Building Supplies
Thank you so much for the review, Neil. We really appreciate you taking the time to do so. We hope to see you again soon!
The DIY Team
Bought from here as was a good price…
Bought from here as was a good price compared to local stores. Ordered on Tuesday, had confirmation email which said they’ll be in touch soon with an expected delivery date. This email did not arrive and my boards were delivered by electrical base Friday morning and just dumped on my driveway, thank god it wasn’t raining at that moment and I noticed them half hour later. The delivery driver also dragged the boards over my driveway which has damaged some of them. Not the service I expected when paying £25 for delivery. I won’t be ordering from here again.
27 February 2026
Unprompted review
Reply from DIY Building Supplies
We are so sorry to hear that you were not satisfied with the service you received. This does not sound like the service that we strive to give. I have already notified IT to investigate why you did not receive a deliver date email. Please send images of the damaged boards to support@diybuildingsupplies.co.uk and let us put this right for you.
Kindest regards,
The DIY Team
Reply from DIY Building Supplies
Thanks so much for the 5* review, Chris! Really appreciate it.
Hope to see you soon!
The DIY Team
5.5 ply board
price was very good, ordering easy delivery fast and well informed regarding time etc, products were perfect.
11 February 2026
Reply from DIY Building Supplies
Thanks so much for the 5* review and positive comments! We really appreciate it. Hope to see you again soon!
The DIY Team
Very good
Very easy to order what I wanted and the price was good. Would have giving 5 stars but the delivery guy was so unhelpful. I don’t think he liked the fact that he had to drive down a narrowish drive!
9 February 2026
Unprompted review
Reply from DIY Building Supplies
Thank you for leaving a balanced and honest review. We are so sorry that you were not able to give us 5* we will investigate with the delivery depot so moving forward everyone will get an excellent service beginning to end. Hope to see you again soon!
The DIY Team
Product as described
Product as described, arrived in good time and great communication
28 January 2026
Reply from DIY Building Supplies
Thank you for your review Mr Qamar! We know how much it means to customers to receive exactly what they need, on time. We are thrilled you were happy with our service and we hope to see you again soon! The DIY Team
Reply from DIY Building Supplies
Thanks for taking the time to review us, Mark! Hope to see you again soon! The DIY Team
Top class
Apart from excellent prices, communication, delivery and products were top class.definitely use them again
6 February 2026
Reply from DIY Building Supplies
Thank you so much for your review, Annette. We are so pleased you had an excellent experience. We pride ourselves on delivering top quality products and service. We hope to be able to help you out again soon! The DIY Team
Reply from DIY Building Supplies
Thanks for taking the time to leave us a 5* review- We really appreciate it. Hope to see you again soon! The DIY Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.