Awful ordered some paint through these guys via Amazon. when the paint didn't arrive the customer service was slow and not very good. I had four parcels go missing on the same delivery this was the on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just started using DIYDIRECT.CO.UK - quite impressed with service. Goods turned up just over 24 hours after order. All good and decent price. Comms were pretty good, and courier was Royal Mail, ord... See more
Company replied
Poorly described on the internet, the two tap cartridges arrived OK and, with luck, might be useable. A better description in the promo ads would give potential buyers some confidence in placing an o... See more
Company replied
Brilliantly simple to order and received parts the very next day, just before i was leaving to goto the job that I needed them for. DIY Direct had 30mm masonry tool blades that fit a multitool wh... See more
Company replied
Company details
- DIY Store
- Hardware Accessories Store
- Hardware Shop
- Light bulb supplier
- Safety and work wear
- Woodworking Supply Shop
Information provided by various external sources
DIY Direct offers you The Trade's Secret: thousands of professional-choice DIY items, at low trade prices, now exclusively for everyone. Browse our online shop.
Contact info
United Kingdom
- customer.services@diydirect.com
- diydirect.com
3.9
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
5 4 Litre Creosote Jugs
Parcel Force delivered 5 - 4 Litre Jugs of Creosote. One was damaged and had leaked. No big deal. Packages were delivered promptly.
No complaints with either DIY or Parcelforce.
I will use both again
13 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it and we look forward to your return!
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Teak oil
Quick delivery, well packaged and great price. 2 gallons of teak oil all arrived safely.
13 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Excellent Service
Excellent Service, Excellent Items. I will certainly be using DIY Direct more regularly.
13 May 2022
Unprompted review
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it and we look forward to your return!
Brilliantly simple to order and…
Brilliantly simple to order and received parts the very next day, just before i was leaving to goto the job that I needed them for.
DIY Direct had 30mm masonry tool blades that fit a multitool which, as a sparky, is almost dream come true money when you have to extract Falks switchplate wooden back boxes from brick and hacked plaster walls.
Did the job nicely, customer very happy and now part of my growing blade set.
12 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Only place I could find that had the…
Only place I could find that had the size of vent I required
11 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Order paint for the garden fence
Order paint for the garden fence, paint arrived in a sealed box and the paint can was in a plastic bag but it had leaked in the bag.
9 May 2022
Reply from DIY Direct
We are sorry to learn your order was damaged in transit. Please contact our customer services and they will be happy to help.
The jigsaw blades arrived in good time
The jigsaw blades arrived in good time, well packed and in good condition.
Thanks a lot..
8 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Excellent thanks for great service
7 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Easy to deal with
Good price..
Good delivery.
Easy to deal with web site.
We will use this company again
7 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it and we look forward to your return!
Excellent
Excellent, thank you. Just what I needed (and some things that I didn't really need but ordered them anyway!) great delivery and good prices.
6 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
brilliant service
6 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Purchased the Lasher heavy duty wheel…
Purchased the Lasher heavy duty wheel barrow. Put it together but the axle pin did not fit through the wheel. To be fair, they sent a new wheel and axle the very next day and all is now good.
Best and strongest wheel barrow i have had.
Can recommend.
6 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us a positive review, we really appreciate it.
Speed and efficiency!
6 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
The only place I could find the parts I…
The only place I could find the parts I needed. Ordered and delivered in a couple of days great service good Web site
6 May 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Deliveries not good at all I had to chase not a happy customer
Delivered well late I had to chase not good at all
5 May 2022
Reply from DIY Direct
We are sorry you are unhappy with the speed of delivery you experienced. We send all orders by next working day delivery service and although your order took 3 working days to arrive, we do explain on our website that next day delivery is not guaranteed as it is out of our control.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.