Got a Pocket4P a few days after launch - I usually buy from Amazon (got Prime) but there was no stock. There was no stock anywhere but DJI retail so I decided to take the plunge buy straight from t... See more
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Review summary
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Reviews shaping this summary
I was very impressed with the speed in which I recieved this ‘in demand item’. I wasn’t expecting it until mid September though mine arrived mid August. I also had to change delivery address at the... See more
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I needed some advice on what camera to buy. I went and was helped by Marcella who was very knowledgeable and she helped me to narrow down my options to 2 choices. There was no sales pressure. I return... See more
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Very knowledgeable shop staff; whilst we had dome some research and were confident I what we wanted, he took the time to go through the various DJI options & models with us ensuring that we bought th... See more
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Company details
- #112 of 188 best companies in Electronics store
- #26 of 39 best companies in Camera shop
- #148 of 186 best companies in Hobby shop
Written by the company
Welcome to the DJI | Hasselblad Flagship Store, a unique fusion of innovation, expertise, and premier imaging technology nestled in the heart of the UK. Established in 2023, our store represents the epitome of cutting-edge aerial and photographic equipment brought to you by two titans of the industry—DJI and Hasselblad. Venture into a realm where excellence meets imagination. As you step inside our store, you are invited to explore a vast range of premier products through interactive touchscreens that provide in-depth details to cater to your curiosity. Our designated demo zone offers a hands-on experience, allowing you to immerse in the unparalleled quality and performance of DJI and Hasselblad products. From the nimble flight of DJI's drones to the crystal clear precision of Hasselblad's cameras, embark on a journey of discovery and unleash your creativity. Beyond products, dive into the legacy of innovation showcased through distinct in-store exhibits. Witness the evolution of aerial and imaging technology, and understand the meticulous craftsmanship that propels DJI and Hasselblad as leaders in their fields. Our commitment extends beyond our store's threshold. For enthusiasts who prefer the comfort of their home, we provide a seamless online shopping experience on our website. Delve into a comprehensive digital catalog that mirrors the exploratory and educational essence of our in-store experience. Whether you are a professional photographer, a drone enthusiast, or someone ignited by the spark of creativity, DJI | Hasselblad Flagship Store is more than a store—it's a destination where innovation takes flight. Our expert and friendly staff are always on hand to guide you, providing personalized advice and ensuring a satisfying shopping journey. Indulge in the future of aerial and imaging technology with us, in-store or online, and redefine the way you capture the world. We warmly invite you to join us at the DJI | Hasselblad Flagship Store, where every visit is an experience waiting to unfold.
Contact info
WSF House, Unit 3D Parkroad East, NG14 6LL, Nottingham, United Kingdom
- 0800 058 4109
- info@dji-retail.co.uk
- dji-retail.co.uk
4.6
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good service
Good service , good communication, fast delivery, good explaining, lovely mini 5 makes it all good 😊
16 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
friendly staff
15 August 2026
Reply from DJI | Hasselblad
Hi Customer,
Thank you for such kind feedback. We're very pleased to hear that our friendly service helped to make your experience wonderful.
DJI | Hasselblad Customer Service Team
Reply from DJI | Hasselblad
Hi Bal Krishna GURUNG,
Thank you for leaving us lovely feedback. We're very pleased to hear that our delivery was prompt for you.
DJI | Hasselblad Customer Service Team
Excellent Drone Lito X1
Excellent product easy website to buy and add stuff and very quick delivery in no time definitely I do recommend I’m very happy many thanks.
15 August 2026
Reply from DJI | Hasselblad
Hi Eduardo Correia,
We're delighted to hear you found our product excellent, our website easy to use, and our delivery quick. Your recommendation and happiness mean a lot to us. Thank you!
DJI | Hasselblad Customer Service Team
Excellent customer service from the Birmingham branch
I visited the Birmingham branch today in order to potentially purchase a new camera. One of the workers called Esrom was friendly, professional and knew his stuff. He gave me some great advice on the Osmo Action 5 Pro
19 August 2026
Unprompted review
Reply from DJI | Hasselblad
Hi Chesney Ndayisenga,
We are so happy to hear about your positive experience at our Birmingham branch! It's wonderful to know that one of our team members provided such helpful and knowledgeable advice regarding your camera purchase. We truly appreciate you sharing your feedback.
DJI | Hasselblad Customer Care Team
My go-to DJI retailer
This has become my go-to retailer for all things DJI. Good product range and prices that are as expected for premium brands. Buying experience is hassle free and delivery is on time.
14 August 2026
Reply from DJI | Hasselblad
Hi Kevin Perkins,
We're so pleased to hear that we've become your preferred retailer for DJI products! It's wonderful to know you appreciate our product range and the smooth buying experience. We're also glad to hear that delivery has been on time for you.
DJI | Hasselblad Customer Care Team
Failed to act on email
You delivered a drone that had been ordered fraudulently after someone hacked my phone. I contacted you before it was delivered and told you stop the delivery and you failed to do so. Needless to say I won’t be making any of those payments to you
11 August 2026
Reply from DJI | Hasselblad
Hi Amanda Magee,
We are truly sorry to hear about the distressing situation you experienced with the fraudulent order and the delivery of the drone. We understand your frustration and concern regarding the payments. We appreciate you bringing this to our attention and would be grateful if you could contact us at info@dji-retail.co.uk, I cannot find any evidence of contact nor attempt to stop delivery and all details seem to match consistently. I'd love to get this looked into further so we can put things right, please do contact us, as above, with further details. I'm so sorry again for your experience, however, we're thankful for the valuable feedback.
DJI | Hasselblad Customer Care Team
Quality product
Quality product, widely recognised as such. Clear ordering instructions and delivery as promised with no hitches.
15 August 2026
Reply from DJI | Hasselblad
Hi Alasdair Warren,
We are so pleased to hear that you are happy with the quality of our product and that your ordering experience was smooth and hassle-free. Thank you for your kind words!
DJI | Hasselblad Customer Care Team
Excellent drones
Excellent drones, which do exactly what they claim to. Also delivery was prompt and within the timeframe set. My only disappointment was the sudden drop in price a day or to after I received my delivery.
15 August 2026
Reply from DJI | Hasselblad
Hi Stephen Howell,
We're so glad to hear you're enjoying our drones and that delivery was prompt! We understand your disappointment regarding the price adjustment shortly after your purchase. We appreciate your valuable feedback.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Burchin Azmi,
We're pleased to hear that you consider everything amazing. We're grateful for you taking the time to share feedback about your experience. Thank you!
DJI | Hasselblad Customer Care Team
Good shop but worst delivery
I have no problems with the shop the but the low score is for the delivery service I wish they would stop using DPD they are the worst delivery company I have ever experienced
15 August 2026
Reply from DJI | Hasselblad
Hi customer,
We appreciate you taking the time to share your feedback regarding our delivery service. We are truly sorry to hear about the negative experience you had with DPD. We would encourage getting in touch with DPD directly, to further raise any concerns that you have. We're thankful that you have taken the time to leave us a review and we appreciate your comments on how good our shop is.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi CCN,
We're happy to hear our staff was helpful. We appreciate your kind words!
DJI | Hasselblad Customer Care Team
Brill service from start to finish.
Brill service from start to finish.
Only took a day between ordering and delivery.
15 August 2026
Reply from DJI | Hasselblad
Hi PARKY,
We're so happy to hear you received brilliant service and that your delivery was so quick! We appreciate your positive feedback.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Stephen,
We are so pleased to hear that you were impressed with our responsiveness. Thank you for sharing your positive experience with us.
DJI | Hasselblad Customer Care Team
Great company to buy from
Never had an issue with delivery, always on time and in good condition.
14 August 2026
Reply from DJI | Hasselblad
Hi Romesh,
We're so happy to hear that your deliveries have always been on time and that your items arrive in good condition. We truly appreciate your positive feedback!
DJI | Hasselblad Customer Care Team
Very fast shipping
Very fast shipping. The item matches the description. Thank you very much.
14 August 2026
Reply from DJI | Hasselblad
Hi Wojciech Narkiewicz,
We're delighted to hear that your order arrived quickly and that the item was exactly as described. Thank you for your positive feedback!
DJI | Hasselblad Customer Care Team
Excellent experience
Excellent experience
I’ve had a really great experience with DJI. From ordering to delivery, everything was smooth and hassle-free. Delivery was quick, the package arrived safely and well protected, and the whole process was exactly as you would hope for. Great service, excellent communication, and a company that clearly cares about its customers. Very happy with my experience and would definitely recommend DJI. ⭐⭐⭐⭐⭐
2 August 2026
Reply from DJI | Hasselblad
Hi Jan michael,
We are so pleased to hear that your recent experience with us, from ordering to delivery, was smooth and hassle-free. It is wonderful to know that your package arrived safely and that our communication met your expectations. We truly appreciate your kind words and recommendation; they mean a great deal to our team.
DJI | Hasselblad Customer Care Team
Used this for a two day festival with a…
Used this for a two day festival with a 1500w air fryer only used twice amongst other things, came back with over 20%
2 August 2026
Reply from DJI | Hasselblad
Mark Bates,
We're so glad to hear our product performed exceptionally well for your two-day festival experience, even with your air fryer! We appreciate your positive feedback.
DJI | Hasselblad Customer Care Team
Melissa was new but very nice and I…
Melissa was new but very nice and I don’t know the gentlemen’s name who asked which combination package I wanted but that was very helpful because I almost got the wrong receiver for my mic mini.
14 August 2026
Reply from DJI | Hasselblad
Hi Traumayne Gatewood,
We're so glad to hear our team provided helpful assistance, especially in ensuring you selected the correct product. We appreciate you sharing your positive experience!
DJI | Hasselblad Customer Care Team
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