DJI | Hasselblad Reviews 

6,052
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service received. Many highlight the straightforward and easy ordering process, often noting clear communication and helpful updates. Reviewers frequently mention fast, next-day delivery, appreciating the efficient tracking and prompt arrival of their items. However, some customers also noted issues with delivery services, experiencing delays, lost items, or problems with specific couriers. A few other people also felt that customer service was poor, mentioning instances of being blamed for company errors or receiving unhelpful responses.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality and functionality of... See more

Delivery service

People report positive experiences with delivery service, with many praising the fast and next-day delivery... See more

Service

Customers had positive experiences with service, often describing it as great, first-class, and excellent,... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising their helpfulness, knowledge,... See more

Order

Users describe positive interactions with order, highlighting the straightforward and easy ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered numerous products from here and every single one has arrived on time if not earlier. The communication between placing the order and receiving the product has been second to none and I h... See more

Rated 5 out of 5 stars

The website was really easy to navigate. Found the products and accessories I was after in just a few clicks, added them to my cart and made payment. My order was processed the same day and I received... See more

Rated 5 out of 5 stars

I’ve placed 2 orders recently and both have arrived promptly the next day. I like that the delivery via DPD local uses a PIN system - you get a PIN number that you need to give the driver. This certai... See more

Rated 5 out of 5 stars

Its the simple things, easy to browse and understand the website, easy to place an order. Nice email updates along the way to provide details of delivery etc. After sales support is up there too, quic... See more



Company details

  1. #114 of 193 best companies in Electronics store
  2. #26 of 39 best companies in Camera shop
  3. #146 of 181 best companies in Hobby shop

Written by the company

Welcome to the DJI | Hasselblad Flagship Store, a unique fusion of innovation, expertise, and premier imaging technology nestled in the heart of the UK. Established in 2023, our store represents the epitome of cutting-edge aerial and photographic equipment brought to you by two titans of the industry—DJI and Hasselblad. Venture into a realm where excellence meets imagination. As you step inside our store, you are invited to explore a vast range of premier products through interactive touchscreens that provide in-depth details to cater to your curiosity. Our designated demo zone offers a hands-on experience, allowing you to immerse in the unparalleled quality and performance of DJI and Hasselblad products. From the nimble flight of DJI's drones to the crystal clear precision of Hasselblad's cameras, embark on a journey of discovery and unleash your creativity. Beyond products, dive into the legacy of innovation showcased through distinct in-store exhibits. Witness the evolution of aerial and imaging technology, and understand the meticulous craftsmanship that propels DJI and Hasselblad as leaders in their fields. Our commitment extends beyond our store's threshold. For enthusiasts who prefer the comfort of their home, we provide a seamless online shopping experience on our website. Delve into a comprehensive digital catalog that mirrors the exploratory and educational essence of our in-store experience. Whether you are a professional photographer, a drone enthusiast, or someone ignited by the spark of creativity, DJI | Hasselblad Flagship Store is more than a store—it's a destination where innovation takes flight. Our expert and friendly staff are always on hand to guide you, providing personalized advice and ensuring a satisfying shopping journey. Indulge in the future of aerial and imaging technology with us, in-store or online, and redefine the way you capture the world. We warmly invite you to join us at the DJI | Hasselblad Flagship Store, where every visit is an experience waiting to unfold.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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4.6

All reviews

(6,052)

2,202 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve recently bought some DJI camera…

I’ve recently bought some DJI camera equipment for my trip to Thailand and for the bigger bike journey I’m planning with @onelife.wideopen and @bearonabike.

I’ve got two DJI Osmo Action 6 cameras, the new DJI phone gimbal, and the small DJI drone, which I think is the Mini 4 Pro.

The reason I went for DJI is simple really. I need camera kit that I can trust. I’ll be on a bike, travelling, dealing with heat, rain, dust, traffic and everything else that comes with being on the road. I don’t want equipment that feels complicated or fragile. I want to press record and know it’s going to work.

Straight away, the kit feels quality. The cameras are small, solid and neat, but they don’t feel like toys. They feel like proper bits of equipment that have been made to be used.

Having two action cameras makes a lot of sense for what I want to do. One can be facing forward on the bike, and the other can be on me, the bike, Freddy, or catching another angle of the journey. I don’t want everything to look too staged or overdone. I want it to feel real, but I still want the quality to be good enough to tell the story properly.

The phone gimbal is something I think I’ll use more than I first expected. It’s perfect for quick shots when I’m walking around, filming the bike, food stops, campsites, towns, temples, or just those small moments that happen along the way. Sometimes those are the best bits, and it means I don’t have to get all the bigger camera gear out every time.

The drone is the bit I’m probably most excited about. A bike on a mountain road, a camp spot in the middle of nowhere, a coastline in Thailand, or a road disappearing into the distance — that’s where the drone will really show the scale of the journey. It’s small enough to travel with, which is important, because I don’t want to carry kit that becomes a pain.

What I like most is that the DJI equipment gives me confidence. It feels well made, easy to pack, easy to use, and like it belongs on this type of trip. I’m not trying to make a Hollywood film. I just want to capture the journey properly, in a way that feels honest and natural.

There will be a bit to learn, especially with batteries, mounts, sound, storage and getting the workflow right. But that’s part of it. Once I’ve used it a few times, I think it will become second nature.

For me, this isn’t just about buying gadgets. It’s about building a camera setup I can rely on. The bike journey, Thailand, Freddy, the people I meet, the roads, the bad days, the good days — I want to be able to capture all of it without fighting with the equipment.

First impressions are really good. The DJI kit feels like proper quality, and I’m happy with what I’ve bought. The real test will be Thailand, with the heat, humidity, rain, bikes and daily use, but at the moment I already feel like I’ve made the right choice.

Follow the journey here: @onelife.wideopen and @bearonabike.

6 February 2026
Rated 5 out of 5 stars

Second to none 👌

I’ve ordered numerous products from here and every single one has arrived on time if not earlier. The communication between placing the order and receiving the product has been second to none and I have recommended the website to a number of my friends. First class service and equally first class products 👌

23 June 2026
Rated 5 out of 5 stars

Excellent customer experience

The website was really easy to navigate. Found the products and accessories I was after in just a few clicks, added them to my cart and made payment. My order was processed the same day and I received notification from DPD that they had my goods and that they were en route to me. Delivery was completed by midday the next day. Excellent service.

4 July 2026
Rated 1 out of 5 stars

Hasselblad Website listed incorrect accessories

Your website pushed the wrong Action 6 case when looking at Action 6 accessories. Tried to cancel the purchase but have no refund or information about where the product is. I never received it and have no contact from yourselves re current situation.

UPDATE: Received an email apologising for the miscommunication, and an assurance that replacements would be posted out. Not sent 'next day' as was originally paid for so may not get them until next week!!!

3 July 2026
Rated 5 out of 5 stars

thanks

thanks , very good and fast service

3 July 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

daniel marcinkowski,

Thank you so much for your wonderful review! We are thrilled to hear that you experienced very good and fast service. Your kind words mean a lot to us.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

The most fantastic company to deal with…

The most fantastic company to deal with ever

3 July 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Jay Guest,

We are so glad to hear you had such a fantastic experience with us! We truly appreciate your kind words and positive feedback.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

It's a very good company

It's a very good company, I buy a lot of things, but sometimes there are also problems that say one thing, but it's basically the opposite, but the problem is solved quickly, that's the most important thing, I'm satisfied.

20 February 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Andrei Mihai,

We truly appreciate your continued support and positive feedback. We understand that occasional discrepancies can arise, and we're glad our team could resolve them swiftly to your satisfaction. We value your business!

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Really quick turnaround service

Really quick turnaround service. Reasonable prices for items selected.

2 July 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Barry,

We're so glad you appreciated our quick service and reasonable prices. Thank you for your wonderful feedback!

DJI | Hasselblad Customer Care Team

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