Automating replies instead of taking customers serious
After multiple attempts at resolving an issue with the store and online customer service, Rains have reached a "broken record"-point.
Chronology:
1. Bought a backpack in store.
1a. After coming home I realize that the employee removed the tags w/o my consent – or it came w/o tags originally.
2. I was refused to exchange it for another backpack a few days later, because the tags were removed.
If they "consider as used, when the hangtags are taken off from the product", then I was per their own definition sold a used item.
This is my first encounter with this level of hypocrisy in danish stores. Be careful fellow consumers. Don't let stores take advantage of your unassuming lowered guards.
25 February 2024
Unprompted review
