Secret Escapes Danmark Reviews 199

Havde gavekort på DKK 1.500,- som nu er udløbet (Corona-tid). Bad om at få dem forlænget - ikke muligt.
Er det ikke lig tyveri?
Håber de i det mindste dornerer disse penge til noget nyttigt - at de har den smule samvittighed.

Update on March 28th: Secret Escape reverted and actually did extend the vouchers - I have already booked a hotel for my next trip. I did not believe in that anymore - had tried via Germany and via the UK - the answers were the same - sorry, nothing we can do. So I also raised a ticket with them.
So, my advice. Do not give up.

Booked a hotel through Secret Escapes, firstly -- they used images from other places, not a true representation of the hotel and it's faclities.

Also, when we arrived we were immediatley uncomfortable, the room was dirty and did not meet expectations, I wanted to contact Secret Escapes to help us remedy this, but the only 'customer service' they offer is a contact form through a website. But we were at the hotel and in that situation then and there!

We ended up getting covered in bed bug bites from our toes to our thighs, that ruined the rest of our trip.

Would have preferred to sleep outside to be honest, at least we wouldn't have paid over 200 eur for a room that couldn't provide basics (i.e. soap, shampoo, clean linens.). I can't believe how misleading their website is and that they even allow their customers to book in such a place.

Nice with the reply Secret Escapes - but to which e-mail shal we forward the whole dialogue to?

Awfull and slow service, secret escapes have made an error in the booking and have yet failed to compensate the guest for what the guest have booked and paid for, even though it is a mistake done by an employee at secret escapes.
We as the guests are trapped in a conflict between the hotel management and secret escapes while being tossed around different and available hotel rooms. This has been going on for three days while Secret escapes supposely are 'handling' the situation.

Trapped in a very special deal, in a very special hotel on a tropical secret escape in Thailand... To be more precise Koh Samui and at hotel Impiana, which at the moment is going through renovations, my family and I have booked a "secret escape" to get away from the christmass stress...
What we unfortunately didn't know was that we left one stressfull environment to just enter another one - now stranded as migrant objects tossed around by the management and secret escapes' customer care.
Since sunday morning we have been struggeling with impiana hotel and Secret escapes. Trapped in the middle, and kept in the middle by secret escape who doesnt take any sort of responsibility...

All in all
- we have been moved to 6 different rooms  by the hotel.
- paid 2500 $ for a cottage we didnt get.
- Paid 200 $ to talk to secret escapes in dk/norway.
- been offered alternative rooms at the dumpster area
- been offered an 'upgrade' from seaside rooms to wallfront views

The hotel management and secret escapes have explained that an error in the booking was made by an employee at secret escapes.
We are now in a waiting period. Stuck in between. Have payed a lot of money. And are convinced that secret escape with their high standards will fix it. So we can trust the product from secret escape in the future.

Super hotel
Super service