DLG Auto Services - Aylesbury Reviews 

246
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TrustScore 4.5 out of 5

4.6

Rabans Lane 9, HP19 8RT Aylesbury, GB

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Rated 5 out of 5 stars

The team at DLG were excellent throughout the process of taking my damaged car into the workshop,keeping me updated with the repair Works being carried out and delivering it back to me in fantastic c... See more

Rated 5 out of 5 stars

Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... See more

Company replied

Rated 5 out of 5 stars

My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... See more

Rated 5 out of 5 stars

Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... See more


Company details

  1. Vehicle repair shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Rabans Lane 9, HP19 8RT, Aylesbury, United Kingdom

  • 03458353737

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

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4.6

All reviews

(246)

348 reviews in the last 12 months

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Rated 3 out of 5 stars

Bit of a shambles to be honest

Told completion date and on that day was told it was going to be another week as Cassie was bent ( should this not have been identified at inspection time ) car Delivered with a new wheel and alloy which was a gloss black all others were Matt. New wheel eventually put on (Matt) only for the tyre pressure warning light to come on , eventually got my son to sort out the tyre pressure They were very apologetic but altogether not a great experience Update 9/3/34 alarm light has come on again !!! Never ending ☹️

28 February 2024
DLG Auto Services - Aylesbury logo

Reply from DLG Auto Services - Aylesbury

I'm sorry to hear about your experience. Unfortunately it is not always possible to see all damage on a car until it has been taken apart as in this instance, therefore unforeseen delays can occur if we identify new damage at this stage. I am sorry for the tyre pressure not being set in the new tyre correctly and apologise for the inconvenience caused.

Rated 4 out of 5 stars

Happy with repair

DLG kept in touch about the insurance assessor coming to assess the damage to my car. They were helpful when arranging the collection and return of the car. The repair has restored my car well.
Annoying when they rang though and checked my details/identity before they would say why they were ringing. They rang me!

31 January 2024
Rated 5 out of 5 stars

Vest impressed with service and communication

I actually wasn’t sure what to expect as I was referred here through my insurance but I was hugely impressed. They came to me to quote and to pick up and drop off the car. The communication was fantastic and I was so surprised how quickly the job was done. I will try not to drive into a skip again but if I do I would definitely use them again :)

31 January 2024
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I was kept informed at all times from when they first came to look at the car damage in order to know what parts were required. As soon as the parts were in they called to arrange a date to pick up the car. I was informed when the car was repaired and that day it was delivered back to me. The repairs were first class, a job well done and all staff very professional. Thank you DLG Auto Services in Aylesbury for making the process of repairing my car a very easy process.

17 January 2024
Rated 5 out of 5 stars

Brilliant service.

They sorted everything out efficiently and that resulted in little stress to me. Everything was arranged for me and I was kept informed of the progress throughout

19 December 2023

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